Z10 Z10 keeps rebooting BlackBerry

Hello
my blackberry is down if I open any app or I'm on call and do not get up to what I don't put it on charge what the problem? SA is the prblm of battery

Hello and welcome to the community!

Please try this sequence... Note that, throughout the entire 4h15m process, your BB must be directly connected to a charger checked (not PC USB, not a docking station):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

This has been known to "revive" some BBs. If she is unable to help, so please try again but increase the stage 4 time to 2 hours and possibly longer than 4-5 hours waiting.

It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

The results of this will show if your BB or your battery that has the problem. Carefully note please that 'new' and 'know' are not necessarily the same things. Although rare, a 'new' battery could certainly be defective. On the contrary, the easiest (and cheapest, btw) method to perform this test is to find someone with an identical BB which has no problem... trade in batteries and see what happens.

Good luck and let us know!

Tags: BlackBerry Smartphones

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