024-965 error on Dell 3100cn printer

I have an old Dell 3100cn printer and get this error and cannot delete it.  After much research, it seems that when I push the tray in the printer, the paper is not be raised by the springs in the tray to trigger the sensor.  The two pins plastic in the back are there, but for some reason, they don't sting with the Board to release the springs.

What I have to buy a new Board or is there something else I'm missing?

Thank you

I just had this problem where the printer gave me an error "loading paper". I finally took a real look at it today. I noticed 2 pieces of plastic at the bottom under the paper tray that was loose. I have summarized that the paper was not lifting t0 rolls and that these small pieces of plastic has played a role. The status bar was going up when I tested but noticed that the status bar should contract charge. These pieces of plastic cause the tray lift once loaded. I noticed one of my pieces plastic seems to have a broken offshore leg, but I was able to put it in where it would trigger the tray to lift the paper in rolls. I'll just be careful when loading paper to dislodge the not not this in the future.

I live my printer n have had for 15 years or more. He worked like a champ and was disappointed when I had this problem... was a pretty easy fix.

I go by Dell again but I am surprised that this forum is not controlled by Dell technical support to help provide answers...

Tags: Dell Peripherals

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