14 - r214tx: module not installed wireless, wireless adpater does not not even after reinstalling

My laptop I have this problem of not being able to connect to a network wireless network.it keeps saying that there are no available connections when there is clearly a lot of available connections. I tried reinstalling all the drivers, and yet, it does not work. I contacted hp support and chatted with them and they suggested me to run a quick test of the ORGANIC system. I did and they said "not installed wireless module".anyone knows how to solve problems?

Hello @Lincheng,

Thanks for the quick response!

If the problem is actually related to the WLAN Module, then using an external WLAN adapter should work.

I hope this helps.

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Kind regards!

Tags: Notebooks

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