421SO HP G61: stuck at the blue login screen

Hello.

I have a problem with my laptop, a model of 421SO G61, and the question is showed in a Youtube video.

Link: https://www.YouTube.com/watch?v=Y7FIDt9SonQ

The problem occurred after that I left my cousin played the Sims 4. She said that after she closed the Sims 4, a window appears and it has clicked away and stop the laptop. The next day I started it and it got stuck on the screen that is shown in the video. She unfortunately can't remember what has shown the window pop up.

I tried to reset hard, leaving the rest of the laptop computer for 24 hours to reset the BIOS settings and to test (who first succeeded and only shows not all errors) and leave it on for 1 hour + to try to let it load.

I have a theory that the hard drive is ruin or the operating system does not sort properly load.

As I can't access the hard drive and the data in it, how this issue can be fixed without losing all the data important and meaningful; for example images?

Thank you!

@22Bebz,.

Hello and thanks for posting back.  You can try to do a full system recovery and if that fails, you should contact HP support for service options.

HP computers - performing a recovery of system HP (Windows 7)

To contact HP support, please use the following link.

Contact HP support.

Thanks again for posting and have a great day.

Tags: Notebooks

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