60XL color cartridge won't print on my C4650

Have had this printer for about a year and no problems. Just changed the color cartridge and no color prints, just black. I tried to diagnose the problem with the HP Solution Center, shows the cartridge as full, clean the cartridge 3 x still no color. I use HP brand ink cartridges. Is there a cartridge or a printer problem? Thanks in advance for any answers.

OK, at this point, I would try to clean the contacts cartrdige and the printer as shown here (for a different model, but same idea).

If the cartridge is defective and an original HP (not), you should be able to get a replacement as described here.

Tags: HP Printers

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