7612 OfficeJet all-in-one: gray disabling multiline 1 side of copies

Just got my new printer. Its fine except when I try to scan or copy a document, the copy has several black & grey lines coming down on the left hand side taking a third of the sheet of paper A4.  It also appears on the copy preview screen.  The glass of the copier is clean.  Anyone have any ideas on what I should do.  Thank you

Evening @chrisalys.

Looks like you already did all the normal troubleshooting steps to solve this issue.

I found this document in order to check to make sure that you haven't missed anything whatsoever;  Vertical stripes, lines or streaks in the Copies, faxes, or scans.

NOTE: It takes sometimes 2 or 3 cleanings to correct the problem - and it could be particles or scratches on the glass, white backup or even along the edge of the glass.

If the problem persists, I would Contact the HP Support for help. Check the model number and the form to receive a case number. You can view all the other ways to connect with HP in their list of support Options.

Thank you

Tags: HP Printers

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