#A9J40A HP Envy 3500 Series product

I have a strange question. Printer works fine, but does not appear in my list of printers. At the opening of the desktop icon, I wonder what printer I want to use (USB or network). Then I run printing & scanning Doctor & wonder what printer I want to use the default value (one or the other is always listed as the default value). I can go through default & that what we I have change the default test page prints fine. In fact, the two are exactly the same. When first control panel installed devices & Printers show both usb & network printers but show them as folders, not the printer icons. Now or a watch though, as I said the impression is not the problem. I used HP printers for years & this is my first experience with this. Someone already had this problem to HP or discussion forums? I'm starting to think that there is a ghost in the machine! BTW, I, m running Windows 7 Home Premium 64 bit on an HP Pavilion g6. Thanks in advance for any help!

Hi RnRMusicMan,

Thanks for responding. Between my post and today I was on the phone with HP REP Hayden about another problem he solved for me. Regarding the printer icons appear as folders, after some time poking around, I ran that Microsoft Fix - It and that solved for me. The records are now icons. MS-Fix - It of all things! Never would have believed it if I didn't see for me! In any case, Congrats to you & I am that mark it as resolved. Peace.

Tags: HP Printers

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