Scanner model HP Envy 120 series wireless

I have a HP Envy 120 series printer / scanner, wireless. I can print and scan with all my software except when I go to my bank site to deposit a check, it does not recognize my scanner. What can I do to solve this problem. I downloaded the last Java which would recommend the Bank still does not work

Hi mij1,

I understand that you have a 120 Envy that works very well with the HP software, but does not seem to be recognized by the software/site of your bank. I will certainly do my best to help you!

Because the printer works with the HP software we know that is not the printer itself that does not work, but there is something maybe on the Bank's Web site does not properly. I suggest that you try another web browser (if you are using Internet Explorer, try Firefox or Chrome), make sure that all of your Windows updates are completed (if you use Windows), make sure firmware is up to date of the printer and if all else fails try to install the printer through the USB port as opposed to the radio.

If the printer is not always recognized after these steps, you will need to contact the support of your bank to see what their Web site.

Hope this helps, have a nice day!

Tags: HP Printers

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