accidentally bought instead of the mac version pc version

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• Improperly bought Win version instead of the Mac version

  Hello

  I just bought Photoshop elements instead of the Mac version 14 but, I bought the version of Windows. How can I cancel this transaction and buy the Mac version?

  Thank you.

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.adobe.com/x-productkb/Global/Service-CCM.html - or try (deleted by the moderator)

• I bought the Win instead of the Mac version. What bo I do?

  I bought the Win instead of the Mac version. What bo I do?

  Contact Adobe Support by chat or phone and ask for an Exchange.  You shouldn't have to do a platform Exchange and lose the opportunity to Exchange at a later date due to a purchase that's probably not your fault.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• accidentally, I buy the windows version of adobe acrobat DC instead of the mac version. I have only a mac computer. can you please cancel my purchase and replace it with the version of windows with a mac version.  the order number is AD006058877NL. Rgds,

  I accidentally buy the windows version of adobe acrobat DC instead of the mac version I only a mac computer can you please cancel my purchase and replace it with the version of windows with a mac version.  the order number is AD006058877NL. Rgds, jan van montfort + 31681471049. [email protected]

  Hi Jan,

  I understand your concern, please see this doc on this subject: return, cancel or change an Adobe order

  Kind regards

  Rahul

• Downloads of the Windows of Skype for Mac version, instead of the Mac version... Please help

  I'm trying to download the Mac of Skype on my Macbook, but whenever I try downloading, the Windows file is downloaded to my Mac and not the Mac version. I tried this several times now, and I double checked to make sure that I'm clicking on the Mac version to download, but I am unable to get the Mac version. You will advise please?

  Try this link to download the .dmg Installer:

  www.Skype.com/go/getskype-MacOSX

  
  
  Please note: I do not answer requests for help via private Message.

• Ordered WIN version of Adobe Elements and management 14 instead of the MAC version

  Is it possible to cancel this order?  I made a mistake.  I need the MAC version, but rather ordered the WIN version.  Please notify. How can I contact Adobe and get this resolved?

  To return to https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html or 800-585-0774

• I accidentally downloaded the version of windows instead of the MAC version, what can I do?

  Help! I have not downloaded anything yet, can I please change somehow?

  Please contact Adobe Chat Support on the contact customer support link

• I bought 13 elements, but I need the MAC version, not windows. What should do?

  Hi, I just bought Photoshop elements 13, but I got the version of windows, instead of the MAC version. I need the MAC version. What can I do to reverse the acquisition and order the right version?

  I did the same thing, but have been unable to find a way to get them exchanged.  Almost all links on the site that may be useful gives me a screen "header 403 is too great" or something of that nature.  I managed to send them a message via the site, but they sent me by saying that they cannot ship to a P.O. box.  I bought the electronic download version, I have no need of whatever it is shipped.  The portal that the email sends me to see my case file, and if all goes well to answer gives me 403 header is too big screen.  I have never been so frustrated in my life from a company.  I want to be able to use the product without having to pay for it.

• Buy 14 elements Photoshop from adobe online... I need the mac version not windows :-(

  Is it possible to change my online version?

  I don't know why... maybe my fault... but I bought the version of windows instead of the mac version...

  Hello

  You can follow: https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html

  Alternatively contact our the customer service here https://helpx.adobe.com/contact.html

  I hope this helps!

• I bought the first elements but I accidentally downloaded it for windows, but I need the mac version. What can I do?

  I bought the first elements but I accidentally downloaded it for windows, but I need the mac version. What can I do?

  For cancellation, please contact support

  Contact the customer service

  * Please sign with your Adobe ID *.

• What should I do if I accidentally bought elements of photoshop for windows and I need the mac version?

  What should I do if I accidentally bought elements of photoshop for windows and I need the mac version?

  You can try this site

  Exchange a product for a different version of the language or platform

• Hi so I bought photoshop elements 14 but I got the version of windows and I'm on mac, so is there a way I can just switch to the mac version? I don't want to buy it twice obviously

  Hi so I bought photoshop elements 14 but I got the version of windows and I'm on mac, so is there a way I can just switch to the mac version? I'm too lazy buy twice of course.

  No need to buy again, you can exchange the product for the Mac platform.

  Exchange a product Adobe of a different version of the language or platform

• I am a registered owner of Lightroom 6 but my old computer (PC) is dead and is seemingly irreparable... I just bought a MacPro and would like to know if it is possible to download the Mac version 6 on it without having to pay for another license.

  I am a registered owner of Lightroom 6 but my old computer (PC) is dead and is seemingly irreparable... I just bought a MacPro and would like to know if it is possible to download the Mac version 6 on it without having to pay for another license.

  Hi Charlay,

  Yes, you can download Lightroom on your Mac computer from this link: Install Photoshop Lightroom

  And you can then activate Adobe programs on two machines, you will be able to activate it without having to buy it again.

  Kind regards

  Claes

• I already bought an Adobe Acrobat Pro DC with order number: 10617099159, but unfortunately, I made a mistake choosing the upgrade instead of the full version. I already made the payment of US$ 199.00. is there a chance to pay deference and get the ful

  I already bought an Adobe Acrobat Pro DC with order number: 10617099159, but unfortunately, I made a mistake choosing the upgrade instead of the full version. I already made the payment of US$ 199.00. is there a chance to pay deference and get the full version stander? Please advise.

  Do not worry, you must contact Adobe technical support, they will certainly check and assist you accordingly.

  You can simply cancel this order and then to order the full version.

  Contact the customer service

  [Click the button still need help and select the Chat option.]

• I bought the Windows version of the Creative Suite by mistake and I need the Mac version.

  I bought the Windows version of the Creative Suite by mistake and I need the Mac version.

  If it is CS6, read the following:

  Product change or the language platform

  You can exchange languages/platforms for a newer version product if you follow the instructions on the following link:

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

  You can also try:

  Please see return, cancel or Exchange an order - Adobe

  http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  If this isn't CS6, you will have to work the things with which resell it to you.  Adobe does not sell the old versions.