Improperly bought Win version instead of the Mac version

Similar Questions

• I bought the Win instead of the Mac version. What bo I do?

  I bought the Win instead of the Mac version. What bo I do?

  Contact Adobe Support by chat or phone and ask for an Exchange.  You shouldn't have to do a platform Exchange and lose the opportunity to Exchange at a later date due to a purchase that's probably not your fault.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• accidentally bought instead of the mac version pc version

  Hi, I just bought this but accidentally, I bought the version of Windows instead of the Mac version.  I can't find anywhere on the site where I can contact them to spend.  I did two live cats and they said that they would change it for me, but I got nothing and now chat doesn't seem to be an option.  Can someone tell me how to contact this address?  Thank you!!!

  Here you go: a product for another language or version of trading platform

• accidentally, I buy the windows version of adobe acrobat DC instead of the mac version. I have only a mac computer. can you please cancel my purchase and replace it with the version of windows with a mac version.  the order number is AD006058877NL. Rgds,

  I accidentally buy the windows version of adobe acrobat DC instead of the mac version I only a mac computer can you please cancel my purchase and replace it with the version of windows with a mac version.  the order number is AD006058877NL. Rgds, jan van montfort + 31681471049. [email protected]

  Hi Jan,

  I understand your concern, please see this doc on this subject: return, cancel or change an Adobe order

  Kind regards

  Rahul

• I just bought photoshop elements. where is the mac version. I don't see windows. THX

  I just bought photoshop elements. where is the mac version. I don't see windows. THX

  PES 10, 11, 12, 13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

• Ordered WIN version of Adobe Elements and management 14 instead of the MAC version

  Is it possible to cancel this order?  I made a mistake.  I need the MAC version, but rather ordered the WIN version.  Please notify. How can I contact Adobe and get this resolved?

  To return to https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html or 800-585-0774

• Downloads of the Windows of Skype for Mac version, instead of the Mac version... Please help

  I'm trying to download the Mac of Skype on my Macbook, but whenever I try downloading, the Windows file is downloaded to my Mac and not the Mac version. I tried this several times now, and I double checked to make sure that I'm clicking on the Mac version to download, but I am unable to get the Mac version. You will advise please?

  Try this link to download the .dmg Installer:

  www.Skype.com/go/getskype-MacOSX

  
  
  Please note: I do not answer requests for help via private Message.

• Can double-click is no longer on a virtual computer after update to Win 8.1 (on the Mac host)

  Hello

  We have VMWare Fusion Version 5.0.3 (1040386) running on a Mac Book Pro (Mountain Lion) with a Windows 8 VM, updated week last through the App Store to 8.1

  We have this problem on all our machines:

  1 open Windows Explorer, navigate to any 'virtual' folder (ie. a folder which is actually pointing to a folder on the Mac, for example My Documents).

  
  2. you can see everything, but you can't do anything with it. For example, double-click a file to open it and the application (for example, Notepad, Excel, whatever) does not start. The workaround, it is that you have to go to the physical folder on the Mac and open the file, then it will open the appropriate application of the virtual machine (and the file opens in the application). On VM Win8, it wasn't necessary, it has worked well for the virtual machine.

  3. you double-click any subfolder to open it either, you can never see the top level of the virtual machine.

  It seems that the behaviour of 'double click' is broken.

  Any ideas?

  Thank you
  

  OK, the solution to this problem is not double click, but sharing folders. VMware tools needs to be completely ONE installed, restart the virtual machine, and then reinstall the VMware tools.

  I also had to change the registry settings in Windows for VMWare tools first, because otherwise it could not be uninstalled.

  The steps to edit the registry are in this thread, the Zypher response:

  https://communities.VMware.com/thread/460232

  Changes to the registry, then select Virtual Machine in Fusion, the menu reinstall. This will cause the Tools CD-ROM mounted in the virtual machine (Windows 8.1 in my case). Ignore the guests that appear and instead, open Control Panel and choose to uninstall VMWare Tools. You must restart the virtual machine later. After the reboot, new Virtual Machine in Fusion menu goto and now select "install VMware Tools". You will need to logoff the VM at the end and reconnect again.

• Purchase of evil: bought the version of Windows instead of the Mac

  Hey!

  I just bought an upgrade to 14 elements Photoshop for Mac. Unfortunately, I missed that I ordered for Windows. I saw when I would start to download it and refrained from then to download.

  How do I do now?

  Number of order AD006175108SE

  Grateful for the help!

  Hello

  Please see a product for another language or version of trading platform

  Hope that helps!

  Kind regards

  Sheena

• I accidentally downloaded the version of windows instead of the MAC version, what can I do?

  Help! I have not downloaded anything yet, can I please change somehow?

  Please contact Adobe Chat Support on the contact customer support link

• I bought 13 elements, but I need the MAC version, not windows. What should do?

  Hi, I just bought Photoshop elements 13, but I got the version of windows, instead of the MAC version. I need the MAC version. What can I do to reverse the acquisition and order the right version?

  I did the same thing, but have been unable to find a way to get them exchanged.  Almost all links on the site that may be useful gives me a screen "header 403 is too great" or something of that nature.  I managed to send them a message via the site, but they sent me by saying that they cannot ship to a P.O. box.  I bought the electronic download version, I have no need of whatever it is shipped.  The portal that the email sends me to see my case file, and if all goes well to answer gives me 403 header is too big screen.  I have never been so frustrated in my life from a company.  I want to be able to use the product without having to pay for it.

• Buy 14 elements Photoshop from adobe online... I need the mac version not windows :-(

  Is it possible to change my online version?

  I don't know why... maybe my fault... but I bought the version of windows instead of the mac version...

  Hello

  You can follow: https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html

  Alternatively contact our the customer service here https://helpx.adobe.com/contact.html

  I hope this helps!

• How can I download the Mac in Photoshop elements 12?

  I downloaded the Windows Version of Photoshop elements 12 instead of the Mac version... How can I get this problem

  Thank you

  Download the mac version.

  What is the problem?  If you need a link is here: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

  Follow all 7 steps to dl.

• Photoshop Elements 10 of the Mac App Store power in German

  I bought 10 items PS from the Mac App store, there's a month and it's been very well. All of a sudden he passed to German. The only language that I installed in the Apple preferences is English. What should do? Thank you.

  Join the discussion on this topic here:

  http://forums.Adobe.com/message/4268702#4268702

• Bought the MAC of Acrobat ProDC instead of WIN version version

  I bought Acrobat ProDC Student and Teacher Edition, unfortunately the MAC version instead of the required version of the VICTORY. What to do now? Is it possible to block the authorization of the MAC version number, obtain an authorization for the WIN from Adobe version number and download the version of WIN?

  Hi Johanna are,

  Please contact customer support and ask for help on the same.

  Kind regards

  Ana Maria