Acrobat Pro XI - Activation/Validation problem

Similar Questions

• Acrobat Pro XI activation problems

  Hello

  I have can´t activate Acrobat Pro XI, the license remains empty window and the work of doesn´t acceptbutton. All my other clouds-applications work without problem...

  Mac OS 10.6.8 MacPro 2 x 3, 2 Quad Core

  Hi Gbilsing,

  Please launch any other product which is part of the CCM or Creative suite. Then, turn it off by choosing Help > deactivate. Quit the application.

  Then start Acrobat and accept the EULA.

  Then, for CCM subscription product, launch it and choose the license of this software to reactivate the product of the CCM.

  Michael Sharma

• Deployment of Acrobat pro by AAME3.1 problem

  Hello

  I want to deploy the software acrobat pro through AAEM3.1.

  I downloaded the Web license of Adobe acrobat pro file and save it to my d:\products and launched AAEM to create a package.

  I've specified the d:\products product installation location, and then tap Next.

  It failed because the invalid product installation location.

  Does anyone know what the problem with him?

  Please advice...

  Hi Gran,

  You try to deploy a stand alone Acrobat or is it a part of more Creative?

  You must use Adobe Customization wizard instead of the AAMEE in the just case of Acrobat, please let us know the version of Acrobat pro as well so that we can guide you accordingly.

  Thank you!

  Ankit

• Instalation Acrobat Pro XI month subscription problems, redirects to the evaluation version (which was before uninstaled)

  Hello world

  
  I have a problem with the installation of the Adobe Pro XI on my computer. I subscribed via cloud.adobe.com to a subscription to the month and paid Friday, July 18.

  A few months ago, I installed a trial version of Pro XI, which I uninstalled it before running the .exe of cloud.adobe.com. After the executable .exe 100% works, I try to access the app and I'm literally redirected to the Trial version window, which I was informed that, of course, expired a few months ago.

  I can't understand how to install the app, I don't have a serial number in my account, which may be a month - to-subscription month.

  I tried to contact by phone, according to the order confirmation email, but the phone number is not functional.

  Can you please advise on this problem with the installation of the subscription of the month at Adobe Pro XI I meet?

  Many thanks in advance,

  Alina

  There is one thing that you must understand to solve this problem. The trial software is not a different software. The system is not confused about this software to run.

  Test software and the licensed software are just the unique software. What has happened is that he does not know your license, then she came to a trial. He has indicated to your license, and he should be back.

  Since you have a subscription, hope that you just have to connect (from the trial version) to recover your licensed version.

• Acrobat Pro 9 license revoked/no valid number I have good numbers for CS4 Design Premium BUT inadvertently put the incorrect numbers initially. Help, please.

  Hi all

  My lack of knowledge and how activate/register each separate product has caused this problem.

  Bought in 2010 and subsequently has been used. Had major problems with the motherboard. Problems with DLLS in CS4 and my computer was inoperable, Member of the call Centre of type Adobe in April this year had me to download the whole program. Able to check each part BUT totally forgotten Acrobat PRO 9. and my problems started when you try to use it.

  Chat site I tried to support to help and were told to go on the forums for help?

  Initially when I tried to use Pro 9, he requested numbers... I tried the serial number of the product and then another number I thought it would be.

  Stupidly, I didn't record 9 Pro at the beginning BUT I save through the Help etc. and thought that Adobe might realize that the product belonged to me, but it obviously didn't.

  Adobe then said that I could use a 30 days trial version - didn't have time then to fix this problem then.

  Discovered that the program "BELARC" I had, had all my serial numbers listed for me and anything else on my PC... WOW!

  Entered the numbers correct and got the GREEN TICK, but then when he checked with Adobe, I get the Error Invalid and revoked Message.

  I also downloaded the Evaluation Version in the hope that start on numbers solve the problem... He has no

  I'm really disappointed that I bought a very expensive product and now I can't even use part of it that he absolutely vital for many tasks that I do now.

  I have spent countless hours and hours of time in recent months trying to settle the problem and am going in circles.

  There is a lot that I haven't mentioned because it becomes a try... but the result is that I bought this product.

  I registered the product online. Adobe knows all my data and I can't use it.

  Can someone give me it please help them get around my problem so I can finally use the software again...

  Thank you

  Doug

  Hi approach,

  Please check the KB: http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

  Kind regards

  Rave

• Acrobat Pro freezes completely, so I need to force her to leave

  I hope I'm posting in the right place.  Please let me know if I should spend it.  I'm so desperate - I have tried everything I can think and hope that someone has another idea, I can try.

  I use Acrobat Pro.  When the problem started, I used Pro X.  I tried upgrading to the test XI Acrobat to see if that fixes the problem, but it didn't.  I don't care which I use as long as it works.

  The program starts, but I can't click on any one of the choices on the 'splash' screen (where you can choose to open a recent file or select a task).  When I drive on the choice I see the overthrow of highlight, but nothing happens when I click.  I can open a file in the FILE menu, but when I do I can't do anything with it.  None of the tools on the toolbar window works.  Then everything crashes and I have to force quit to close the program.

  I'm on a Mac under OS Mountain Lion X 10.8.5 with a 3.2 GHz Intel Cose i3 processor and 12 GB DDR3 memory at 1333 MHz.  When the problem started, I used Lion 10.7.5, so I tried the update to Mountain Lion, but it does not solve the problem.

  Here is what I tried:

  > Uninstall and then reinstall Acrobat X Pro repeatedly

  > Install, uninstall, reinstall Acrobat Pro XI

  > Installation in Safe Mode

  > Uninstalling all other Adobe products I got (after effects Trial, inDesign 5, Adobe Reader)

  I also tried different things, I found in the Forums - as long as I do not remember now.  We had to do with moving some preference files and opening the program again, one was the fix for a problem of conflict CS6.

  When the problem started first, I discovered that my Time Machine backup was not working because my backup disk was full and Time Machine was not delete older backups.  I didn't have a recent backup so I didn't want to do a system restore to before the problem.  I got a new external drive of 4 TB for Time Machine and got a 3 TB external drive to clear a bunch of large documents on my main hard drive.

  I'm willing to try anything.  Help, please!

  Katie

  Well, after two weeks of pulling my hair I finally thought to it last night!  The problem was a bad mouse driver.  I use a mouse move (which I LOVE) but it is an older model and I guess that the update of OX 10.7.4 to 10.7.5 punt just driver incompatibility.  I have tested the mouse a week or two ago and my Mac wireless mouse worked but does not solve the problem because when I did the test I actually didn't unplug the mouse move.  Once I did that last night and used only in the Mac wireless mouse, Acrobat returned to work correctly.

  I just ordered the latest change mouse that is compatible with OS X.  I can't wait until he comes tomorrow!

  Thanks to all those who, looking at this issue and I tried to think of a solution.

  Katie

• Problem with activation of acrobat pro after PC crash

  Hello

  I have a key for my CS3.3 master collection. After that my laptop I installed master collection and acrobat pro again. Unfortunately, I wasn't able to disable the software on my old laptop because of the accident. Photoshop etc works fine and I was able to activate it but when I run acrobat pro, I get the message that my key is installed on 2 PC and I can't use it once more. I have this key many years ago and I already had a problem in the past with my old computer. I was sure I disabled all of the adobe products, but maybe I forgot to acrobat pro. What possibility I have to use this key again. Adobe Live-Support told me that this version is no longer supported and I have to ask in the forum. Please help me!

  Thank you very much

  You will need to contact Adobe for them to reset the activation. I hope that you have saved as they want to confirm the problems for the fix.

• To the Acrobat Pro XI to the new iMac Macintosh, but now it shows the serial number is not valid.

  After migrating to a new iMac, he told me that he has not installed properly and I had to reinstall Adobe Acrobat Pro XI.  So I did, and now when I enter the serial number for activation, he says that there aren't valid.  Anyone know what could be the problem?

  Hey Circuit rider,

  Could it please let you me know if you disabled Acrobat XI from the old machine or not.

  You will need to first disable Acrobat (Help menu) from your old computer and then install and activate the software on the new computer using the same credentials of the Adobe ID (by subscription) or the serial number (for license) (menu help).

  Please note that you can activate an Acrobat subscription or license on maximum two computers (a desktop computer at work and laptop at home for example)

  If you need to install Acrobat on the third computer, then you will first need to disable any old computers, so there is no problem with installation.

  Please let me know if you did the same way.

  We hope to get your reply.

  Kind regards

  Ana Maria

• Problem reinstalling Adobe Acrobat Pro XI

  Failure of hard drive of my MacBook Pro & I downloaded after getting a new hard drive and tried to reinstall Adobe Acrobat Pro version XI full that I purchased in 2014 but it gives me a window titled update the number of series & indicates that my serial number is valid and asks me to select a product from a drop-down list. The only problem is that Adobe Acrobat Pro XI is not listed in the drop-down list. Help, please. Thank you.

  It shows the message that you have found that you install using an upgrade license.  The version that you choose in the list must be the older version that you upgraded, and then you will need to provide the serial number as well.

• License with Adobe Acrobat Pro problem

  I have a problem with Adobe Acrobat Pro as part of Adobe Creative Suite CS 6 on Mac OS X 10.11.6: Adobe Acrobat does not start. Whenever I try to open a pdf file or the itsself program (Acrobat), Acrobat appears inside the docking station, as well as within the monitor activity for a few seconds, but never actually opens and then disappears from the docking station and the activity monitor. No error message appears, namely, what is the problem.

  During the last two weeks, I tried the suggestions basically all troubleshooting I found on the web several times, mainly:

  • Try to uninstall and reinstall Adobe Acrobat by itsself as well as all of the Creative Suite (of course, using "Adobe Installers")
  • Running the Creative-cloud-Cleaner on my computer after uninstallation and before the re-setup
  • Deactivate and reactivate my license Creative Suite (using InDesign to perform this task, given that Acrobat does not open)
  • etc.

  More funny thing is: when I try to deactivate the license via InDesign, Acrobat will not show even as one of the programmes concerned, see attached screenshot.

  

  That is why, in my view, the problem could be a licensing problem. The reason why I had the problem in the first place, could be the following: I accidentally uninstalled Adobe Acrobat while being offline. After that, as mentioned above, I tried- and reinstall the program and all of the following several times while being online - but no result.

  I'm happy for any suggestion. Assistance telephone Adobe doesn't seem to be available for this product and I have redirected to this forum when you try to start a chat support with Adobe, I'm happy for all the help from the community!

  PS: I guess that's not relevant, but I'll talk anway: another application, "Adobe Crash Demon" shows within the activity monitor, every time I open InDesign (but isn't, when I try to open Acrobat). The content of the error message does not mention Acrobat.

  Hi kglad,.

  Thank you for your message. Unfortunately, I couldn't find very useful advice in the log files, because I'm not very experienced in the search for log files and I could not find solutions to the error messages on the web.

  But, fortunately, an update of the system for Mac OS Sierra finally helped me to solve the problem. Obviously, the update changed some system parameters and / or preferences, and I finally could start once Adobe Acrobat. He is still vulnerable, however. It seems, I'm having some trouble with my graphics, too, but I guess I'll be able to fix those shortly.

  I am very happy, Acrobat is finally running once more!

  Thanks for your support, I'll mark the issue as resolved.

  Kind regards

  Evelin

• Error serial number you provided is valid when installing Adobe Acrobat Pro XI

  Adobe Acrobat Pro XI problem installing - using the serial number valid the old device

  I tried several times to use a valid serial number to install Acrobat Pro XI on my new computer laptop.

  However, whenever I get a message error that serial number is valid, but NOT for a product calling

  on my PC.  So when I try to select Acrobat Pro XI in the dropdown of options, it is not available as an option

  (only other products).

  Please help and thank you!

  

  Hi alexh74137679 ,

  We are sorry for the inconvenience caused.

  Please visit the Support here: click on Contact Customer Care , still need help? Contact us.

  Thank you

  Shivam

• Installation of Adobe Acrobat Pro XI on PC Windows 10 - Patch problem

  Hello

  A quick check of my Adobe account reveals that I purchased Abobe Acrobat IX (9) Pro in 2010, and then either purchased or upgraded to XI (11) Pro level in 2013.  These were installed on a PC running Windows 7.  I recently bought a PC running Windows 10 / 64-bit and want to reinstall Pro XI.  I did a fresh download of the installer Pro XI.  However, when I tried to install it, I get an error message saying "this patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. "Can someone help me solve this?  Some things to note:

  • I'm not sure if the XI (11) Pro in 2013 was a completely new software package or just an upgrade of the IX (9) Pro software.  If the latter, I should install IX (9) first Pro?
  • I am currently using the Microsoft Edge browser that comes with the PC running Windows 10.  I don't know if it meets the conditions for the installation of XI (11) Pro https://helpx.adobe.com/acrobat/kb/system-requirements-acrobat-family-products.html.

  Thank you

  Unfortunately, it did not work.  I opted for a subscription to Adobe Acrobat Pro DC which has installed without any problem and seems to work correctly.

• I want to activate Acrobat Pro 9 serial key and get message that are 2 active activations. We're old computer with problematic material and other is the same pc that I didn't turn off the license and reformatted. What should do?

  I want to activate Acrobat Pro 9 serial key and get message that are 2 active activations. We're old computer with problematic material and other is the same pc that I didn't turn off the license and reformatted. What should do?

  I didn't know, I had to disable before turning back, but now I don't have this option. Is there a way to disable these two licenses and activate again the good?

  Hi vasilisp36877173 ,

  Please see these items:- Learn how to enable or disable Adobe applications

  Solve the problems of activation and deactivation of Adobe and error messages

  Let me know how it goes.

  Kind regards

  Christian

• Installation and configuration with XI Acrobat pro problem

  I downloaded the Acrobat Pro XI test program, with no error message. When I clisk on "setup.exe" error message is displayed, see screenshot:

  "This patch package could not be opened. "Verify that the hotfix package hit and you can access it, or contact the application vendor to verify that this is a hotfix Windose valid installer package."

  

  How can I get the installer to start?

  @LeoAdobeX,

  Sorry to post bad newspapers. Having a problem with the msi logging. Follow-up of the KB314852 (a second time). In my view, set logging works.  Question aside about msi logging, KB314852 and assistance by using Group Policy. Step 3 k gives a path to "Windows Installer". When I followed the path, there is no "Windows Installer" item not listed and I could not find a way to display the item to "install Windows".  Suggestions?

  Again, here is 2 links to msi files. I think they call the AcroPro.msi. but theMSI828b3.LOG was the only one that I could find which contain the word 'Acro '.

  Here are the links:

  https://workspaces.Acrobat.com/?d=7oGiiezFhzQTPZcPBpwyhA

  https://workspaces.Acrobat.com/?d=1CO62hIc-0Nu9R64qTr1iA

  Thanks, will keep

• Active stylus problems (coming Pro 11, 7140)

  I have a Dell Active Stylus A02, as well as a meeting place for Dell 11 Pro 7140. The problem I have is that the stylus doesn't work sometimes and that it is not more recognized by the Tablet PC. To work around the problem, reset the pen by removing / reinserting the battery still works, but is a bit annoying. This problem already known and is there a solution available?

  MarkusBB

  I have a Dell Active Stylus A02, as well as a meeting place for Dell 11 Pro 7140. The problem I have is that the stylus doesn't work sometimes and that it is not more recognized by the Tablet PC. To work around the problem, reset the pen by removing / reinserting the battery still works, but is a bit annoying. This problem already known and is there a solution available?

  While most customers have good results with version A02 of the pen, there have been some exceptions.   You should not reset the pen like that.   I recommend contacting our assistance and asking new version A00 of the stylus.   The revision has changed back to A00 following a new part number.   The new stylus can be identified easily because it is silver and black instead of black.