Always said "Cannot print" after changing the cartridge twice.

It is an Officejet Pro 8500 has.  He gave me a message saying "Unable to print" and meant to replace the following depeleted cartridges to resume printing.  I ran the animated illustration which stated that it was the cyan cartridge.  I got a replacement and installed.  He gave me the same message.  I got another cartridge and tried again, even once he gave me the same message.

I am at a loss.  What should I try then operate?

Here a link to a document that deals with the error you get on the printer. It will give troubleshooting steps to try to solve the problem it produces. I hope this helps.

If you reach the end of the document and find that the printer still does not work. Sought to be the replacement of the product.

If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:
https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

Tags: HP Printers

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