Apps not to open, first block, horrible customer service!

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• Horrible customer service, lost nearly an hour of my day. There should be more people don't help, no help to try to update my account with feeling like a number.

  I want 3 months free service. Horrible customer service, lost nearly an hour of my day. There should be more people don't help, no help to try to update my account.

  I just started 2 business and wanted a team plan and more information on this subject, has upset and asked 3 days of free service, they said that they can do, and as I said... NO help for information on business plans, which now, I have to research. I'm in a contract year, but I can add a team business plan but ONLY if I get 3 to 6 months free of my Cloud creative photography service.

  They also tried to disable my account and at NO time asked for my account to be cancelled and a fee for breach of contract.

  Thank you very much for this fix! I also ask that employee

  Used Arun Emp # 51863 and
  Monitoring Emp Camille #35394
  
  be terminated immediately. Really, you should stop the outsourcing of your Service where they should look for questions and customer cannot answer or that the customer feel appreciated. More people should be informed of this and I would hate this to decrease your customer and your company to lose more revenue and Net income.

  
  

  Sincerely

  
  

  Kyle Vasquez

  Kyle, we certainly understand that your experience with Adobe support was not good at all, please accept my sincere apologies for the same. Please respond to the private Message that I sent you so that we can help you properly.

• CS6 I own and that you used for years will not be opened. Blocked because the system thinks that I am a user of CC and my trial period has expired

  
  I have the combination of Adobe programs that I have used for years.  They are paid and registered, and I have serial numbers.

  Today, I can't open any programs.  The message is: Design and Web Premium Trial. A expired.  I don't want to use CC.  I tried for a day quite earlier and decided just to buy programs.

  What can I do?

  How do I return to my paid programs?

  https://www.Adobe.com/account/my-products-services.html

  Design and Web Prem

  CS6

  Mac

  May 25, 2012

  https://www.Adobe.com/account/my-products-services.html

  Lightroom

  5

  Mul

  Sep 1, 2014

  If you see a screen of first instance, click on "buy this software." I forgot if you sign with your Adobe ID and password before or after, but it will give you a serial number option. Here, you will see a button, "I have a serial number" or a screen where you enter your serial number.

  Once accepted, your software will return to his ' a state license.

  Also if you still have problems remember you still aren't on any Cloud 30 days plan you need to cancel. Uninstallation of CC are not enough.

  Contact customer service to cancel your trial or plan.

  Gene

• Apps not to open after updating ios 9.3.2

  I've just updated my ios 9.3.2 software and everything, but one of my apps won't open. It's as if they have not yet been downloaded, but according to iTunes they are. The one app that works is the one I downloaded after upgrade to iPhone 6 s.

  Remove the application from your phone, and then reinstall the application.

• Palm Pre GPS does not. Bell = horrible customer service

  I bought a Palm Pre, because GPS available. Unfortunately, after spending an hour on the phone with Bell customer service and technical service Palm, they tell me that the GPS is not functional on the Palm Pre.

  I think that what they mean by 'not supported' is that they have not developed a version of webOS for their specific GPS application. To give you an example of the United States, Sprint and ATT have their provider (TeleNav) to develop a version of webOS software of navigation. Verizon did the same thing (they use a different provider, I don't remember their name, though). Until that Bell has their app GPS provider develop a version of webOS from the customer, you're probably stuck using Google maps. As a side note, I just read an interesting article about a card solution 3rd party you might want to check. It is called BFGMaps and it is currently in beta. More information about this is here: http://developer.palm.com/appredirect/?packageid=com.watchmefreak.bfgmaps

• Horrible customer service

  Today, I called the customer service line because I was suppose to receive a box to send my laptop at home by the 18th.  When I reached a customer technician, he told me that I did not box because his Department had no approval from the Outbox.  He was waiting on a higher level of support to approve the box.  He offered to ask that an area be sent again.  I asked to speak to the Department which approves the box.  He didn't talk to me about them, when I insisted, he put me on hold for five minutes and then he said that he had no way of contacting the service other than Messaging, so he could submit again for me to receive a box.  I then asked to speak to her supervisor, who earned me another seven minutes on hold.

  The supervisor said that it doesn't have the power to send me a box and that he would do that.  Then, I mentioned what says the other representative and he repeated that he has no power.  When I agreed to make him repeat the process, it took hoisted on three times for seven minutes at a time.

  It was clear that the representatives were either working out of a script or that they did not have an excellent command of the language English.  Way is to talk to someone in the United States or have all the support services been farmed overseas? I was also told that the only way to talk to someone in the United States would be to upgrade to the pro package.  Is this correct?

  In addition, my first call to the Dell Support told me that the loading of the computer for more than seven hours would ruin the computer and the battery.  Is this correct?

  I was instructed to remove the screws and disassemble my laptop.  I did as instructed and struggled to put all the pieces back together correctly.  The representative told me that if something happens while we're on the phone, he is not void the warranty.  Is this correct?

  At this point, I would never buy another Dell.  I have no problem with the customer service being a foreigner, I have a problem with is their inability to understand my clear English or their lack of technical knowledge to understand what I mean.  I put on hold for five minutes then the representative could pick up how to turn off a computer, that does not illuminate.  Right now doesn't give me confidence.

  Hi Professor Ria,.

  Thanks for posting.

  I apologize that your experience with tech support was less than you had hoped.  It looks like they have solved your problem for you, but did you know that you didn't need to have a box you sent?  You could send your computer in the box you received in, or any other box, you could have had lying around the House (just be sure to pack it securely) or even buy one in a store for local delivery.

  If you wanted to have the tech support of the USA, we have several plans available for that, that's an additional expense and that he was available for purchase when you ordered your computer.

  It is not recommended to leave your computer on the charger indefinitely, there are features in the operating system that can cycle the loading/unloading of the computer so that the battery does become ineffective.  Just look under power options in Control Panel.

  Remove the screws, open the case, or to perform other activities these are all so the technician able to troubleshoot your computer.  This does not void the warranty, is described in the contract of guarantee and support tools are available here.

  All major computer manufacturers have outsourced technical support to other countries, as in fact my electric and cable call centers are located outside the United States, it's just the way things in this day in age.

  I hope that you find this information useful and if you need additional assistance, please contact me private.  Thank you.

  Kind regards
  Robert

• Not honor the warranty / the TERRIBLE customer service

  I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.

  I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action.  We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.

  Hi @bassplayinlady ,

  I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

  Kind regards
  George

• Really Horrible Customer Service, they change my warranty date

  My laptop was arrested last Friday. If all goes well, I checked the warranty of my laptop on the Dell Web site. It is under warranty, so I called Dell Technical Service. I have attached the photos to show my warranty.

  

  The operator is Jeg Gruezo. She used almost 1 hour let me check that my phone no longer works. Then, she told me that I can mail it to Dell technical service and they he would take care of me.

  All right, when it is almost done, she told me "because you bought your laptop on Jan 2015, if you already guarantee." But the site has shown that it is under warranty. Where is standard Dell?

  

  I can't understand the difference between warranty sells and manufacturing warranty.

  When does not resolve the problem, I found an other horrible things. They changed my date of guarantee on the website. If Dell can alter your warranty as they want, which can guarantee the service.

  

  I hope someone can tell me where I can complain this service horrible customer.

  It's the same problem that I had yesterday.  According to the information contained on the web site associated with my service tag, my warranty expired in November.  After my support original convo he changed in May and I was out of warranty.

  I have now had 4 people tell me about the transfer of the form of property, and whenever he made me Dell a little more hatred.  I'm sure that it's legal for them to do and there are certain terms and conditions that make that clear, but the practice is misleading.

  In summary, I was attended by everyone to be unaware of an internal process of Dell, I solved the problem myself by spending $30 on a new card and Dell has lost a customer forever.

  Customer service aims to do the right thing for the customer, not setting traps and hiding behind the process.

• Stock app not news open stock since the ios10 upgrade

  tried to delete and reinstall. any ideas how to fix? Thank you!

  Hi AK@Ltd,

  Thanks for the upgrade to iOS 10! I understand that when you launch the app Stocks there are no headlines loading. Great way to try to resolve in uninstalling and then downloading it again from the App store. If this did not fix the app, you can try to make sure you have a good and stable internet connection. Also, check that your date and time settings are set to "auto detect".

  Get help with the date and time on your iPhone, iPad and iPod touch

  Restart the iPhone can do the trick as well. Restart your iPad, iPhone or iPod touch

  Please use the Apple Support communities to post your question. These measures should have your app Stocks giving you your new stocks as expected. Good day.

• Cancel subscription - horrible customer service

  I want to cancel my subscription annual Adobe Acrobat and cloud, but the cat is still closed, I don't get a phone number and I'm always redirected to FAQ and the MSFN. I just want to CANCEL my subscription, that's all. Do I have to contact my lawyer?

  This is an open forum, not Adobe support... Click below

  Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  -or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

• Defective micro - horrible customer service

  Hello

  I took my iPhone 6 in a Genius Bar today because in the last four weeks my microphone has been very subdued and fading in and out of volume. After a wait of about an hour and the staff member taking it on the back a few times she told me they couldn't fix it ' because you (me) obviously do not take care of him "(has a hairline crack across the screen, where my friend dropped him four days ago). Then he said I have to buy a new phone, otherwise there is nothing that they can help with.

  And now my microphone does not at all since the "cleansing" or whatever they were doing at the back... Thus, not only did lose an hour of my time and to be offensive, that they also did my completely broken microphone.

  I looked for a contact email or something to make a formal complaint about, but I can't find anything, so I had to come here (because I can't call support because they broke my microphone).

  Suggestions for this absolute joke of 'support' or a place to make a formal complaint would be greatly appreciated.

  You can give your comments here:

  www.Apple.com/Feedback

  Apple is going to read your post but will not respond. Also try the link contact us at the bottom of this page.

• Worst ever customer service! Took a month to solve my request for an account that was signed for fraud with my bank details, and would not deliver even a refund of $1 for fraudulent use of the account. If they treat their employees the way cu

  Worst ever customer service! Took a month to solve my request for an account that was signed for fraud with my bank details, and would not deliver even a refund of $1 for fraudulent use of the account. If they treat their employees the way of customer service treats its customers, not surprising that the service is the worst I've ever met.  Bad form Adobe.  What a month subscription pay you? Adobe Community

  If your card has been used fraudulently to subscribe, you should be able to get the charges reversed with your credit card company. Not to defend the whole Adobe Customer Service, but in this case Adobe has no way to tell if it is a fraudulent use.

• (Redirected) Someone help me please I received poor customer service

  I had my computer for a little less than 2 months now and I'm having serious problems with it. Dell said they would send a replacement part and a technician to fix it. I took time to work at the tech at my house until the piece could be installed on my new computer. Then the computer still does not work properly.

  I called Dell and told him about my problem and nice customer service to the United States officer said no problem would just order me a new computer and I want to hold on to the computer that did not work properly until the newcomer. Then I will return to no work so that I wouldn't be left without a computer. I waited for the new computer. So today it's Thanksgiving, I received an email saying that someone at Dell had cancelled my order without my permission and spare parts have been ordered for the computer. I called Dell and was transferred 5 times and when I finally reached the right Department 45 minutes later in India, they said that their Ministry has cancelled the order so that they can send replacement parts more and send a different tech. So, I have to take more time off work and cross more hassle for a brand new computer. Let the computer face is a lemon. So I said that it was unacceptable and that customer service agent put me on hold. He said I could ship the computer to a warehouse that leave me without a computer for an extended period of time.

  This computer is new and has a few major problems. I don't want the computer more and Dell asked to return it. The customer service agent lied to me and said that he could not resume. The U.S. customer service agent that I spoke to said that it was still under warranty and I could return it. Conflicting information, poor customer service is absolutely ridiculous to the point.

  I should be spending time with my family instead of looking corporate headquarter phone numbers and for posting on blogs, what is happening to me and the poor customer service I get. Even large departments at Dell such as sales and service return which are in the United States have the day. I am frustrated and disappointed by Dell and its products.

  Hi elu7788,

  Please repost this in our forum customer care for assistance.

  http://en.community.Dell.com/support-forums/

• Customer service group policy has no login (access denied)

  I had Windows 7 dell Inspiron 1018 and I thought it would be a good idea to go to 10 Windows but it was slow and I could not do things so I decided to reverte to Windows 7, which began the problem.

  He returned but not all I get is (the Customer Service of group policy does not logon and access is denied.

  I can get it to work again or have I lost all my work and another bit, or should I just buy a new machine and break the hard drive on my little machine

  Any help please

  RJB

  Thank you it worked and I'm back to normal, until the next time. I could buy a Windows 10 for Christmas a gift for me

  Thanks again

  RJB

• Re: HFM 11.1.2.1 App not opening of customer/workspace

  Hello
  
  We migrated a HFM App of V9.3.1 to V 11.1.2.1 using copy app utility...
  
  
  He sowing upward into the area of work and shared services... .but the app won't open
  
  In the HFM client, we get the following error:
  Error reference number: {DCB65081-04FA-4DCF-85D1-537573E5FC76}; User name: admin@Native directory
  NUM: 0x80004005; Type: 0. DTime: 2011-09-13 23:31:38; SVR: HFMSRVR01; File: CHsxServerImpl.cpp; Line: 2025; Worm: 11.1.2.1.000.3082;
  NUM: 0x80004005; Type: 0. DTime: 2011-09-13 23:31:45. SVR: HFMSRVR01; File: CHsxServerImpl.cpp; Online: 2361; Worm: 11.1.2.1.000.3082;
  NUM: 0x80004005; Type: 0. DTime: 2011-09-13 23:31:45. SVR: HFMSRVR01; File: CHsxServerImpl.cpp; Line: 4092; Worm: 11.1.2.1.000.3082;
  NUM: 0x80004005; Type: 1; DTime: 2011-09-13 23:31:45. SVR: HFMSRVR01; File: CHsxServer.cpp; Line: 1460; Worm: 11.1.2.1.000.3082; DStr: OpenApplication: APPQA;
  NUM: 0x80004005; Type: 0. DTime: 2011-09-13 23:31:46; SVR: HFMSRVR01; File: CHsxClient.cpp; Online: 2417; Worm: 11.1.2.1.000.3082;
  
  In the workspace, we get the following error:
  
  Code:-2147467259
  
  Description: Unspecified error
  
  
  Actor: Hyperion.HFMErrorHandler.1
  
  Track: Error reference number: {5F2FAC26-7101-4AB9-B69C-B897A2905A9E}; User name: admin@Native directory < BR > Num: 0x80004005. Type: 0. DTime: 2011-09-13 23:38:57; SVR: HFMSRVR02; File: CHsxServerImpl.cpp; Line: 2025; Worm: 11.1.2.1.000.3082; < BR > Num: 0x80004005. Type: 0. DTime: 2011-09-13 23:39:04; SVR: HFMSRVR02; File: CHsxServerImpl.cpp; Online: 2361; Worm: 11.1.2.1.000.3082; < BR > Num: 0x80004005. Type: 0. DTime: 2011-09-13 23:39:04; SVR: HFMSRVR02; File: CHsxServerImpl.cpp; Line: 4092; Worm: 11.1.2.1.000.3082; < BR > Num: 0x80004005. Type: 1; DTime: 2011-09-13 23:39:04; SVR: HFMSRVR02; File: CHsxServer.cpp; Line: 1460; Worm: 11.1.2.1.000.3082; DStr: OpenApplication: appQA; < BR > Num: 0x80004005. Type: 0. DTime: 2011-09-13 23:39:04; SVR: HFMSRVR02; File: CHsxClient.cpp; Online: 2417; Worm: 11.1.2.1.000.3082; < BR > Num: 0x80004005. Type: 0. DTime: 2011-09-13 23:39:22; SVR: HFMSRVR02; File: CHFMwManageApplications.cpp; Line: 213; Worm: 11.1.2.1.000.3082;
  
  
  How do I solve this problem

  Have you run update schema?

  Did you register app through the workspace?