Cancel subscription - horrible customer service

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• Horrible customer service, lost nearly an hour of my day. There should be more people don't help, no help to try to update my account with feeling like a number.

  I want 3 months free service. Horrible customer service, lost nearly an hour of my day. There should be more people don't help, no help to try to update my account.

  I just started 2 business and wanted a team plan and more information on this subject, has upset and asked 3 days of free service, they said that they can do, and as I said... NO help for information on business plans, which now, I have to research. I'm in a contract year, but I can add a team business plan but ONLY if I get 3 to 6 months free of my Cloud creative photography service.

  They also tried to disable my account and at NO time asked for my account to be cancelled and a fee for breach of contract.

  Thank you very much for this fix! I also ask that employee

  Used Arun Emp # 51863 and
  Monitoring Emp Camille #35394
  
  be terminated immediately. Really, you should stop the outsourcing of your Service where they should look for questions and customer cannot answer or that the customer feel appreciated. More people should be informed of this and I would hate this to decrease your customer and your company to lose more revenue and Net income.

  
  

  Sincerely

  
  

  Kyle Vasquez

  Kyle, we certainly understand that your experience with Adobe support was not good at all, please accept my sincere apologies for the same. Please respond to the private Message that I sent you so that we can help you properly.

• Really Horrible Customer Service, they change my warranty date

  My laptop was arrested last Friday. If all goes well, I checked the warranty of my laptop on the Dell Web site. It is under warranty, so I called Dell Technical Service. I have attached the photos to show my warranty.

  

  The operator is Jeg Gruezo. She used almost 1 hour let me check that my phone no longer works. Then, she told me that I can mail it to Dell technical service and they he would take care of me.

  All right, when it is almost done, she told me "because you bought your laptop on Jan 2015, if you already guarantee." But the site has shown that it is under warranty. Where is standard Dell?

  

  I can't understand the difference between warranty sells and manufacturing warranty.

  When does not resolve the problem, I found an other horrible things. They changed my date of guarantee on the website. If Dell can alter your warranty as they want, which can guarantee the service.

  

  I hope someone can tell me where I can complain this service horrible customer.

  It's the same problem that I had yesterday.  According to the information contained on the web site associated with my service tag, my warranty expired in November.  After my support original convo he changed in May and I was out of warranty.

  I have now had 4 people tell me about the transfer of the form of property, and whenever he made me Dell a little more hatred.  I'm sure that it's legal for them to do and there are certain terms and conditions that make that clear, but the practice is misleading.

  In summary, I was attended by everyone to be unaware of an internal process of Dell, I solved the problem myself by spending $30 on a new card and Dell has lost a customer forever.

  Customer service aims to do the right thing for the customer, not setting traps and hiding behind the process.

• Horrible customer service

  Today, I called the customer service line because I was suppose to receive a box to send my laptop at home by the 18th.  When I reached a customer technician, he told me that I did not box because his Department had no approval from the Outbox.  He was waiting on a higher level of support to approve the box.  He offered to ask that an area be sent again.  I asked to speak to the Department which approves the box.  He didn't talk to me about them, when I insisted, he put me on hold for five minutes and then he said that he had no way of contacting the service other than Messaging, so he could submit again for me to receive a box.  I then asked to speak to her supervisor, who earned me another seven minutes on hold.

  The supervisor said that it doesn't have the power to send me a box and that he would do that.  Then, I mentioned what says the other representative and he repeated that he has no power.  When I agreed to make him repeat the process, it took hoisted on three times for seven minutes at a time.

  It was clear that the representatives were either working out of a script or that they did not have an excellent command of the language English.  Way is to talk to someone in the United States or have all the support services been farmed overseas? I was also told that the only way to talk to someone in the United States would be to upgrade to the pro package.  Is this correct?

  In addition, my first call to the Dell Support told me that the loading of the computer for more than seven hours would ruin the computer and the battery.  Is this correct?

  I was instructed to remove the screws and disassemble my laptop.  I did as instructed and struggled to put all the pieces back together correctly.  The representative told me that if something happens while we're on the phone, he is not void the warranty.  Is this correct?

  At this point, I would never buy another Dell.  I have no problem with the customer service being a foreigner, I have a problem with is their inability to understand my clear English or their lack of technical knowledge to understand what I mean.  I put on hold for five minutes then the representative could pick up how to turn off a computer, that does not illuminate.  Right now doesn't give me confidence.

  Hi Professor Ria,.

  Thanks for posting.

  I apologize that your experience with tech support was less than you had hoped.  It looks like they have solved your problem for you, but did you know that you didn't need to have a box you sent?  You could send your computer in the box you received in, or any other box, you could have had lying around the House (just be sure to pack it securely) or even buy one in a store for local delivery.

  If you wanted to have the tech support of the USA, we have several plans available for that, that's an additional expense and that he was available for purchase when you ordered your computer.

  It is not recommended to leave your computer on the charger indefinitely, there are features in the operating system that can cycle the loading/unloading of the computer so that the battery does become ineffective.  Just look under power options in Control Panel.

  Remove the screws, open the case, or to perform other activities these are all so the technician able to troubleshoot your computer.  This does not void the warranty, is described in the contract of guarantee and support tools are available here.

  All major computer manufacturers have outsourced technical support to other countries, as in fact my electric and cable call centers are located outside the United States, it's just the way things in this day in age.

  I hope that you find this information useful and if you need additional assistance, please contact me private.  Thank you.

  Kind regards
  Robert

• Apps not to open, first block, horrible customer service!

  I've recently updated to the latest version of creative suite applications first (15.3) is not open most of the time, when he does, it locks. I tried to restart the computer, and it will not be closed because the first is always open. I have to force a stop down. After that the effect does not open, or position. When I called customer service, I was treated rudely by the officer because I did not understand his Indian accent. I am really not happy with Adobe. I have not been able to get the work done and without any help from Adobe.

  I've uninstalled and reinstalled without success. Can someone offer advice? Thank you!

  Frustrated!

  Hi ChrisSchwartz,

  Please refer to this thread: Premiere Pro is unable to access your Preferences file. (Should work in the same way for hearing)

  Thank you

  Regalo

• Palm Pre GPS does not. Bell = horrible customer service

  I bought a Palm Pre, because GPS available. Unfortunately, after spending an hour on the phone with Bell customer service and technical service Palm, they tell me that the GPS is not functional on the Palm Pre.

  I think that what they mean by 'not supported' is that they have not developed a version of webOS for their specific GPS application. To give you an example of the United States, Sprint and ATT have their provider (TeleNav) to develop a version of webOS software of navigation. Verizon did the same thing (they use a different provider, I don't remember their name, though). Until that Bell has their app GPS provider develop a version of webOS from the customer, you're probably stuck using Google maps. As a side note, I just read an interesting article about a card solution 3rd party you might want to check. It is called BFGMaps and it is currently in beta. More information about this is here: http://developer.palm.com/appredirect/?packageid=com.watchmefreak.bfgmaps

• Defective micro - horrible customer service

  Hello

  I took my iPhone 6 in a Genius Bar today because in the last four weeks my microphone has been very subdued and fading in and out of volume. After a wait of about an hour and the staff member taking it on the back a few times she told me they couldn't fix it ' because you (me) obviously do not take care of him "(has a hairline crack across the screen, where my friend dropped him four days ago). Then he said I have to buy a new phone, otherwise there is nothing that they can help with.

  And now my microphone does not at all since the "cleansing" or whatever they were doing at the back... Thus, not only did lose an hour of my time and to be offensive, that they also did my completely broken microphone.

  I looked for a contact email or something to make a formal complaint about, but I can't find anything, so I had to come here (because I can't call support because they broke my microphone).

  Suggestions for this absolute joke of 'support' or a place to make a formal complaint would be greatly appreciated.

  You can give your comments here:

  www.Apple.com/Feedback

  Apple is going to read your post but will not respond. Also try the link contact us at the bottom of this page.

• I am trying to cancel my subscription, but it keeps telling me to contact customer service which brings me to this forum. I followed the links, but then I end up where I started. Why cant I just click Cancel?

  I am trying to cancel my subscription, but it keeps telling me to contact customer service which brings me to this forum. I followed the links, but then I end up where I started. Why cant I just click Cancel? Why can't I talk to someone on the phone?

  In order to cancel the order, please contact customer service

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• Trying to cancel my subscription but can continue to will return to bike and returns through the cancellation process - tells me I need to call customer service but no phone number is available.

  Trying to cancel my subscription but can continue to will return to bike and returns through the cancellation process - tells me I need to call customer service but no phone number is available.

  Hello Marilyn,.

  Please sign in to your Adobe account and then go to the link below:

  Contact the customer service

  Reference: cancel your creative cloud membership

  Kind regards

  Sheena

• I want to contact customer service! I want a refund! I thought that I cancelled my subscription!

  Someone at - it a phone # to the customer service? I thought that I cancelled my subscription and just got charged! They overdrew my account!

  HI kriscul,

  Please contact Adobe Support and they will help you.

  Please call the: 1-800-833-6687

  Or

  We also invite you to contact our support at http://adobe.ly/yxj0t6 team

• I was signed up for a VIP contract in the segment of commercial lot (instead of Government) and I need to cancel and get a refund. Customer service failed completely and repeatedly help, where should I go next?

  I manage the licenses for a local public body, last March, I needed to purchase subscriptions of Photoshop on behalf of my colleagues - they have received funding to pay for 2 years paid for 2 users. I ordered 2 subscriptions directly with Adobe and, after a few issues quickly resolved with the agreement of VIP, my users were running (actually that one user, as else the subscription has never been used).

  In November, my existing user wanted to update their Photoshop to the full Suite of creative Cloud and needing another Acrobat and InDesign user. I approached my LAR usual for a quote and given our VIP number, only to be told that the number belonged to an agreement for the Commercial market sector, not the Government. Note that fresh Adobe less under Government that under Commercial, so I paid more than I should have and I thought it is more equitable for Adobe to refund the difference and convert the above agreement or cancel it and put in place a new. I was not asking for a full refund (including the yet unassigned Photoshop), just the extra we should never have been charged.

  Because I couldn't quickly a solution through the Adobe customer service team, and my attempts to contact the seller who handled the initial order has not responded, my LAR put in place a new agreement of VIP under the Government sector and sold me the required subscriptions.

  I turn now to the end of the first year of the initial agreement and despite several attempts by me to get a resolution from Adobe (usually ending with "I'll call you back" - who never happened), I just got an email telling me my case has been resolved and closed.

  Is there anyone or anyone can help me before I have to send the question to our Legal Department?

  The problem has been resolved, case # 0217945255

  Please do not hesitate to let us know in case of any problem.

  Concerning

  Stéphane

• Double charging-adobe has charged double my annual cancel the membership is not possible online. They prevent deliberately and they dio not give any customer service phone number

  I wanted to cancel the following product subscription, it was impossible. Please help, they have even doubled instructed me on my credit card. I'll buy another pdf program. I ha enogh with them
  

  
  

  Removed privacy serial No.

  You may please check out the link below for instructions on cancellation.

  Cancel your membership creative cloud

  For more information you can contact the Support from Adobe by clicking on the link below.

  Contact the customer service

  Please make sure that you are connected to the right Adobe ID.

  Hope this will help you.

  Kind regards

  Hervé Khare

• How the contact customer service to cancel adobe stock 10 annual membership

  Please cancel my subscription to stock 10 adobe... details are Frank Body USA

  Hi Frank,.

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Kind regards

  Rayyan

• (Redirected) The customer service is Horrible

  I have tried to get help for the last half hour and continued to spend on other departments or links to cats that nobody manages.

  Dell management - please fix your customer service team! I have read nothing but horrible comments about them.

  The woman basically just hung up on me when I said that your automated phone system does not recognize my service code. She said that she would ensure that someone knew to fix and transferred my call before let me answer.

  This kind of service would make me look different brand for the next purchase.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• The customer service horrible, problem still not solved!

  Have been waiting and redirected countless times with Dell, the service is absolutely HORRIBLE. My problem must be resolved so easily but all support Dell seems to be able to do is redirect me to departments who "don't deal with this issue" and continue to redirect me to the departments that are not yet open.

  Here's my question:

  I have a pro place 8 tablet and I lost the original charger. All I need is another charger since most chargers are not compatible with this tablet (which is another complaint all on its own). I found it by these forums to search and discover that it is a common problem that Dell is well aware of.

  So I call them.

  Start telling them that my tablets not charging

  The support guys trying to tell me that I need a new motherboard... $ 269

  Of course, might be possible, but I remember actually pre lose my charger that whenever I tried to use another charger, it wouldn't work. Also online in the support section for this tablet is the FIRST most popular question and the first solution, they point out, is that you need to use the original charger.

  Oh OK, well, if you think that's the problem, I can redirect you to sales...

  Uh, you're not supposed to know that... After you've tried condescendingly explain to me why the motherboard needs to be replaced after that I had asked you...

  Good redirected to sales

  We no longer sell this charger

  Okay is there any other place I could possibly get this charger

  You can try best buy or Amazon

  Thank you very much.

  After looking on their Web sites and to realize that they don't sell it, I decided to call and ask what will work the Chargers not Dell or the specifications of this special charger so that I can. just. fees. my tablet.

  It took me quite a 1 h 30 trip comprising services saying they are allowed to sell Dell products and cannot tell me even this charger specifications and that I can ask other departments about this. Then redirected to incorrect departments or those that are closed. All it seems to stop me from buying a charger for $10 anywhere else.

  Don't know what else to say. Still have no charger, still cannot order a new, still do not know what other charger would work. Call us and be redirected at least 2 hours, I have 16 total number of calls on my phone to their different support numbers. I think I know their business better than at this point. Literally the worst customer service I've ever had, wouldn't mind so much if only I actually got my problem fixed! Afraid to never buy Dell again where any little thing goes wrong and you are ADMIN NOTE: profanity removed according to the TOU >.

  Hi Dolotova,

  Thanks for posting.

  I apologize for the service you have received to date.  Unfortunately nobody has referred you to the spare parts page.  Here's the charger you are looking for.

  Kind regards
  Robert