Horrible customer service, lost nearly an hour of my day. There should be more people don't help, no help to try to update my account with feeling like a number.

Similar Questions

• Really Horrible Customer Service, they change my warranty date

  My laptop was arrested last Friday. If all goes well, I checked the warranty of my laptop on the Dell Web site. It is under warranty, so I called Dell Technical Service. I have attached the photos to show my warranty.

  

  The operator is Jeg Gruezo. She used almost 1 hour let me check that my phone no longer works. Then, she told me that I can mail it to Dell technical service and they he would take care of me.

  All right, when it is almost done, she told me "because you bought your laptop on Jan 2015, if you already guarantee." But the site has shown that it is under warranty. Where is standard Dell?

  

  I can't understand the difference between warranty sells and manufacturing warranty.

  When does not resolve the problem, I found an other horrible things. They changed my date of guarantee on the website. If Dell can alter your warranty as they want, which can guarantee the service.

  

  I hope someone can tell me where I can complain this service horrible customer.

  It's the same problem that I had yesterday.  According to the information contained on the web site associated with my service tag, my warranty expired in November.  After my support original convo he changed in May and I was out of warranty.

  I have now had 4 people tell me about the transfer of the form of property, and whenever he made me Dell a little more hatred.  I'm sure that it's legal for them to do and there are certain terms and conditions that make that clear, but the practice is misleading.

  In summary, I was attended by everyone to be unaware of an internal process of Dell, I solved the problem myself by spending $30 on a new card and Dell has lost a customer forever.

  Customer service aims to do the right thing for the customer, not setting traps and hiding behind the process.

• Horrible customer service

  Today, I called the customer service line because I was suppose to receive a box to send my laptop at home by the 18th.  When I reached a customer technician, he told me that I did not box because his Department had no approval from the Outbox.  He was waiting on a higher level of support to approve the box.  He offered to ask that an area be sent again.  I asked to speak to the Department which approves the box.  He didn't talk to me about them, when I insisted, he put me on hold for five minutes and then he said that he had no way of contacting the service other than Messaging, so he could submit again for me to receive a box.  I then asked to speak to her supervisor, who earned me another seven minutes on hold.

  The supervisor said that it doesn't have the power to send me a box and that he would do that.  Then, I mentioned what says the other representative and he repeated that he has no power.  When I agreed to make him repeat the process, it took hoisted on three times for seven minutes at a time.

  It was clear that the representatives were either working out of a script or that they did not have an excellent command of the language English.  Way is to talk to someone in the United States or have all the support services been farmed overseas? I was also told that the only way to talk to someone in the United States would be to upgrade to the pro package.  Is this correct?

  In addition, my first call to the Dell Support told me that the loading of the computer for more than seven hours would ruin the computer and the battery.  Is this correct?

  I was instructed to remove the screws and disassemble my laptop.  I did as instructed and struggled to put all the pieces back together correctly.  The representative told me that if something happens while we're on the phone, he is not void the warranty.  Is this correct?

  At this point, I would never buy another Dell.  I have no problem with the customer service being a foreigner, I have a problem with is their inability to understand my clear English or their lack of technical knowledge to understand what I mean.  I put on hold for five minutes then the representative could pick up how to turn off a computer, that does not illuminate.  Right now doesn't give me confidence.

  Hi Professor Ria,.

  Thanks for posting.

  I apologize that your experience with tech support was less than you had hoped.  It looks like they have solved your problem for you, but did you know that you didn't need to have a box you sent?  You could send your computer in the box you received in, or any other box, you could have had lying around the House (just be sure to pack it securely) or even buy one in a store for local delivery.

  If you wanted to have the tech support of the USA, we have several plans available for that, that's an additional expense and that he was available for purchase when you ordered your computer.

  It is not recommended to leave your computer on the charger indefinitely, there are features in the operating system that can cycle the loading/unloading of the computer so that the battery does become ineffective.  Just look under power options in Control Panel.

  Remove the screws, open the case, or to perform other activities these are all so the technician able to troubleshoot your computer.  This does not void the warranty, is described in the contract of guarantee and support tools are available here.

  All major computer manufacturers have outsourced technical support to other countries, as in fact my electric and cable call centers are located outside the United States, it's just the way things in this day in age.

  I hope that you find this information useful and if you need additional assistance, please contact me private.  Thank you.

  Kind regards
  Robert

• Palm Pre GPS does not. Bell = horrible customer service

  I bought a Palm Pre, because GPS available. Unfortunately, after spending an hour on the phone with Bell customer service and technical service Palm, they tell me that the GPS is not functional on the Palm Pre.

  I think that what they mean by 'not supported' is that they have not developed a version of webOS for their specific GPS application. To give you an example of the United States, Sprint and ATT have their provider (TeleNav) to develop a version of webOS software of navigation. Verizon did the same thing (they use a different provider, I don't remember their name, though). Until that Bell has their app GPS provider develop a version of webOS from the customer, you're probably stuck using Google maps. As a side note, I just read an interesting article about a card solution 3rd party you might want to check. It is called BFGMaps and it is currently in beta. More information about this is here: http://developer.palm.com/appredirect/?packageid=com.watchmefreak.bfgmaps

• Apps not to open, first block, horrible customer service!

  I've recently updated to the latest version of creative suite applications first (15.3) is not open most of the time, when he does, it locks. I tried to restart the computer, and it will not be closed because the first is always open. I have to force a stop down. After that the effect does not open, or position. When I called customer service, I was treated rudely by the officer because I did not understand his Indian accent. I am really not happy with Adobe. I have not been able to get the work done and without any help from Adobe.

  I've uninstalled and reinstalled without success. Can someone offer advice? Thank you!

  Frustrated!

  Hi ChrisSchwartz,

  Please refer to this thread: Premiere Pro is unable to access your Preferences file. (Should work in the same way for hearing)

  Thank you

  Regalo

• Defective micro - horrible customer service

  Hello

  I took my iPhone 6 in a Genius Bar today because in the last four weeks my microphone has been very subdued and fading in and out of volume. After a wait of about an hour and the staff member taking it on the back a few times she told me they couldn't fix it ' because you (me) obviously do not take care of him "(has a hairline crack across the screen, where my friend dropped him four days ago). Then he said I have to buy a new phone, otherwise there is nothing that they can help with.

  And now my microphone does not at all since the "cleansing" or whatever they were doing at the back... Thus, not only did lose an hour of my time and to be offensive, that they also did my completely broken microphone.

  I looked for a contact email or something to make a formal complaint about, but I can't find anything, so I had to come here (because I can't call support because they broke my microphone).

  Suggestions for this absolute joke of 'support' or a place to make a formal complaint would be greatly appreciated.

  You can give your comments here:

  www.Apple.com/Feedback

  Apple is going to read your post but will not respond. Also try the link contact us at the bottom of this page.

• Cancel subscription - horrible customer service

  I want to cancel my subscription annual Adobe Acrobat and cloud, but the cat is still closed, I don't get a phone number and I'm always redirected to FAQ and the MSFN. I just want to CANCEL my subscription, that's all. Do I have to contact my lawyer?

  This is an open forum, not Adobe support... Click below

  Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  -or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

• I was put on hold with customer service for half an hour only to be directed on the forums. Wow. My license key for Windows CS6 has suddenly stop working for no reason and now considers all my programs for free trials and refuses to recognize the key

  Suddenly, she considers the invalid key in spite of owning for almost 3 years. Anything I can do to make it work again?

  Hello

  My apologies for the inconvenience, please see the following links:

  Invalid serial number error

  Warning: "Adobe software real failure of Validation...". » | Windows

  Failure audit download or installation. CS6

  Let us know if that helps.

  Kind regards

  Bani

• How to check than an email I received from "Windows Live team Hotmail customer service" is legitimate? I have a question there.

  Here is the part of the email:

  A Virus was detected in the folders for your account. Your email account must be upgraded to our new version of 2011 antivirus secured to prevent damage to our webmail. Connect to your important files. Click the response tab, fill in the columns below and send to us, or your email will be terminated to avoid the spread of the virus.
  
  
  Note that your password will be encrypted with keys RSA 1024 bits for the security of your password.
  
  
  All accounts The user must respond now!
  
  
  

  Failure to do this will immediately make your address of Webmail deactivated from our database.

  Thank you for your cooperation.

  Hi Kenneth,

  Since you are facing problems with Windows Live hotmail account, you can publish your application in the Windows Live Forum for assistance.

  In the Windows Live Forum

• There was a problem with the current system. Please try again later. If the problem persists, contact customer service.

  There was a problem with the current system. Please try again later. If the problem persists, contact customer service.

  Why?

  Please tell us what Adobe application you are trying to download. Please try creative cloud install app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

• How to get in touch with customer service?

  How to get in touch with customer service? Twice I had a cat and I would get an answer in the coming days. Never heard a thing! I need an invoice for my accounts but I can't download it. It is said: the customer service contact. But I chatted for 2 times, tried to call, they don't answer the phone. Where is the customer service!

  Hi Regine43b,

  Please visit the following link to get your monthly bill: http://helpx.adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html

  If in case still encounter you problems, please contact support @ https://helpx.adobe.com/contact

  Kind regards

  Sheena.

• The customer service horrible, problem still not solved!

  Have been waiting and redirected countless times with Dell, the service is absolutely HORRIBLE. My problem must be resolved so easily but all support Dell seems to be able to do is redirect me to departments who "don't deal with this issue" and continue to redirect me to the departments that are not yet open.

  Here's my question:

  I have a pro place 8 tablet and I lost the original charger. All I need is another charger since most chargers are not compatible with this tablet (which is another complaint all on its own). I found it by these forums to search and discover that it is a common problem that Dell is well aware of.

  So I call them.

  Start telling them that my tablets not charging

  The support guys trying to tell me that I need a new motherboard... $ 269

  Of course, might be possible, but I remember actually pre lose my charger that whenever I tried to use another charger, it wouldn't work. Also online in the support section for this tablet is the FIRST most popular question and the first solution, they point out, is that you need to use the original charger.

  Oh OK, well, if you think that's the problem, I can redirect you to sales...

  Uh, you're not supposed to know that... After you've tried condescendingly explain to me why the motherboard needs to be replaced after that I had asked you...

  Good redirected to sales

  We no longer sell this charger

  Okay is there any other place I could possibly get this charger

  You can try best buy or Amazon

  Thank you very much.

  After looking on their Web sites and to realize that they don't sell it, I decided to call and ask what will work the Chargers not Dell or the specifications of this special charger so that I can. just. fees. my tablet.

  It took me quite a 1 h 30 trip comprising services saying they are allowed to sell Dell products and cannot tell me even this charger specifications and that I can ask other departments about this. Then redirected to incorrect departments or those that are closed. All it seems to stop me from buying a charger for $10 anywhere else.

  Don't know what else to say. Still have no charger, still cannot order a new, still do not know what other charger would work. Call us and be redirected at least 2 hours, I have 16 total number of calls on my phone to their different support numbers. I think I know their business better than at this point. Literally the worst customer service I've ever had, wouldn't mind so much if only I actually got my problem fixed! Afraid to never buy Dell again where any little thing goes wrong and you are ADMIN NOTE: profanity removed according to the TOU >.

  Hi Dolotova,

  Thanks for posting.

  I apologize for the service you have received to date.  Unfortunately nobody has referred you to the spare parts page.  Here's the charger you are looking for.

  Kind regards
  Robert

• (Redirected) The customer service is Horrible

  I have tried to get help for the last half hour and continued to spend on other departments or links to cats that nobody manages.

  Dell management - please fix your customer service team! I have read nothing but horrible comments about them.

  The woman basically just hung up on me when I said that your automated phone system does not recognize my service code. She said that she would ensure that someone knew to fix and transferred my call before let me answer.

  This kind of service would make me look different brand for the next purchase.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• How can recover my Skype account when the customer service is not response yet in 24 hours?

  Dear friend,

  I can not connect to my Skype account, but I changed the password. I contacted Skype customer service and signed a form. The customer service said I would reply with 24 hours. But I still don't respond after a day still.

  I'm really worried. I don't know how long it will take to recover my account. I always use the email that I use to record the Skype account. But I remember the memory register information.

  What should I do? Just wait? I need my Skype account to communicate with my clients. I can lose my job if I lose my Skype account. Please, a good man trying to help me.

  Thank you very much. I hope you all the best.

  Aaron

  God bless you. Skype customer service are very nice. They helped me recover my account. All hope so be patience with these Gentiles. Good luck.

• The horrible delays and customer service

  Being one of the blessed few who received a lemon Y2P, I immediately called Lenovo on my faulty computer and I was told I would get a replacement as soon as possible (this was the end of October). (the wifi card is blatanlty malfunctinoing as I had Y2P another of the same model running side by side end. yes I tried all the drivers and router correct so I don't know what the laptop)

  A fun part of the story comes a few weeks later, when my order status finally appears and estimated my replacement will be ship at the end of December. Yes you heard me right, my replacement for Lenovo sending me a broken product has been to place myself at the end of the line for waiting two months . When the customer service assured me it would be a couple of weeks they obviously care to mention that 'some' would mean 8 or more. After waiting 48 hours for the service the customer to look at by not accelerating, said basically none can do. Any compensation any to be completely screwed. It is totally unacceptable for a replacement on a defective product and Lenovo should be flat ashamed.