Aspire V3-371 Touchpad freeze

I have an Aspire new V3-371-596F.  Since it first started, I had problems with the touchpad freeze randomly.  The sroll two fingers is reversed, and I can't access all the settings to change the direction, either.  I downloaded the Synaptics driver on the Acer site, but Windows will not let me install the driver for the touchpad.

When I go into the Manager of peripherals-> mouse and other pointing devices, one device listed there: HID-compliant mouse.  He said that the manufacturer is Microsoft and not Synaptics.  When I try to update driver, I select the synaptic downloaded driver it says the best driver for my device is already installed.

How do you tell the computer on which it has not installed Microsoft mouse so I can use the right Synaptics driver?

Thanks for any help.

Edit: I should also mention that a Synaptics HID device appears in the device-> Human Interface Devices Manager.  However, windows does not seem to recognize that this device is the mouse.

Hi all...

I'll be back at Local Acer Service Center called the "highlights".

I send in the laptop of V3-371 yesterday (15.10.14) and I got it back later (16.10.14)

On the part of the technician, he told me that something wrong with the touchpad.

They rework the jury of the touchpad, which means that they resolder the Board touhpad and reconnect the touchpad cable.

Solve the problem, no more freezing issue now.

Dear friends, you and send it and try this...

Concerning

Chris

Tags: Acer Laptops

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