Bad experience with Lenovo.

Hello world

I would like to share with you my bad experience with lenovo. I bought S10 2 weeks. Since the first day, it has not worked right. In the middle of my work it rebooted by itself and took a lot of time (20-30 min) to open XP when I turned it on. Then, I decided to restore the system with the OneKey Recovery button, but I couldn't activate the laptop after that at all. After that, I called technical support and explain my problem. They advised me to call lenovo sales and ask to replace the system. I followed the advice and call them and the representative told me that I have to send the laptop to the technical support group and they try first to solve this problem, if they would not be able to fix then I would send a new, and it would take at least 2 weeks to understand what is wrong with the system. I was indignant at this topic and he told me that if I want a new right now that I have to pay 15% bonus. Can you imagine that? Then I called the technical support group and we did some tests together and it did not work. After that, they still suggest to call lenovo sales to replace this laptop. Finally, sales representative decided to replace my laptop faulty by a new one. He arranged the pick UPS faulty laptop and created the order for the new system. Later the same day, I found that they charged me twice for the laptop. This means that I have a defective S10 only laptop, but have paid in full for two laptops. Today is the second day, and nobody came to the inverter to take the defective laptop. I called them and I was wondering why no one pick up the laptop. The answer was: no one does not organize the UPS pick up. This is Lenovo service! I've never seen this kind of service. It's terrible! I asked to connect with the Manager, but the Manager was very busy and I left the request to remember. I lose 4-5 hours of my time to explain my problem and request a replacement. Whenever they transferred my call to various departments, I had to wait 20-25 min. technical support is very good, they are very helpful and polite. Unfortunately, I can't say the same for lenovo sales representatives. It was my first lenovo and I'm sure that the last of them. Would not recommend to anyone to buy it. The service is horrible!

I hope that, ultimately, the faulty laptop is picked up tomorrow. I am thinking to return it and get my money back if they don't send me not the new Friday, as they promised.

Thanks for sharing your experience here!

I received my S10 new and very satisfied. This works perfectly. Finally, I got what I wanted.

I did from my first experience with Lenovo: If you have a problem with Lenovo products you should call and talk with officials. It is best to talk with several representatives, because not every representative has correct information. If the representatives are not useful, you have to speak to the supervisor or Manager. In addition, post your case in this forum. I suspect that some manager Lenovo check this forum. My problem has been resolved as soon as I posted my experience here.

The IBM product portable grand, but I wish they hire more agents for sale or magazine somehow their service.

Marry Christmas

Tags: Lenovo Notebooks

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