Bar yellow when scanning or copying

I just bought a HP Envy D410a while a printer (about a week ago).

My operating system is Mac OS X 10.7 lion. The printer is connected wireless to my PC.

The software provided with the printer was 10.6 so I had to download 10.7 etc.

Printing from the computer works fine.

The first time I've scanned documents, each analysis came up with a bar yellow 14 mm on the side. This is visible on the computer and on the printer screen.

The same thing happened when printing from the copy function.

I already sent my concern to HP support and waiting for a response.

Has anyone else had similar problems with a new HP?

What was the result?

See you soon.

Looks like a bad scanner.

Tags: HP Printers

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