Black screen with a white flashing dashboard on the top left corner

I try to use the recovery disks (four in total). I put the first disc in and it ran on F11 and it ran, then he asked me to assess extra and who ran very well. Then he asked for 1 system recovery disc and that went very well, last she asked me to put in disc 2 of the system recovery and all I got was a black screen with a related flashing on the top left corner of the screen and it did not run. So now I'm stuck, and the disk 2 and 3 did not perform. Help! I really don't want to spend three hours on the phone with HP. I have a HPE-470F, Windows 7

I hope we can get it worked. Normally you do not press F11 when you use recovery discs. Not sure, but you may have triggered a step wrong using it.

Follow the instructions here closely again with an attempt to recover:

http://support.HP.com/us-en/document/c01867418

Also as Dokie says-good luck! Let us know how it goes.

Tags: HP Desktops

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