Black screen with the underscore flashing in the upper right corner - HELP!

Prouct name - laptop HP 2000-299WM

Product number - QE282UA #ABA

Operating system-Windows 7, 64 bit.

No error message.

No recent changes before the problem occurred.

-For starting, my laptop goes to the screen with the logo blue HP and then straight to a black screen with an underscore flashing in the upper right corner. I tried to restore it to its factory settings and other things, but nothing did! Ive been wondering if I should try what I saw worked for another customer here - http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and/Black-screen-with-blinking-cursor-HELP/t....

Help!

Hello

Try typing the esc key when you start the laptop to see if it launches the Start Menu - if this is the case, use the arrow keys to select the Boot Menu, click on enter and then use the arrow keys to select the CD/DVD drive and press ENTER again.

Kind regards

DP - K

Tags: Notebooks

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