HP Officejet 6600: Officejet 6600 will not scan for Mac OsX 10.5.8

I have a HP Officejet 6600 and I can not scan to my computer that has an operating system Mac OsX 10.5.8.

Hey @bessie-11,.

Welcome to the Forums of HP Support!

I understand that you are not able to scan from your Mac OS X 10.5.8 computer to your HP Officejet 6600 e-all-in-one printer. I would like to help you to solve this problem today.

First of all, can you have click here to review the methods of support for scanning your computer Mac OS X 10.5. I understand that the document that I talked to said it is for Mac OS X 10.6, but I assure you that the steps are the same for Mac OS X 10.5 operating system. When the page opens select the drop down to "scanner with HP Software". Please do run the supported methods of scanning to check if the scan software and the driver is installed correctly.

Scanning still crashes, please proceed with the troubleshooting steps below.

Step 1: Uninstall the drivers and software:

Can I have it please click here to go through the steps on the reset printing system in your Mac computer. Please follow the steps to "reset the Mac OS X v10.5.x or 10.6.x printing system". The reset each printer to remove it from your computer Mac OS X 10.5, but will not uninstall the drivers. Therefore, if you use other printers on your computer simply ensure that they are connected with a USB cable or network connected and everything just (+) add hide them in. do not add your HP Officejet back in right now.

Please click here to run the appropriate uninstall steps. When this page opens select the drop down to "Mac OS X 10.4 and 10.5" and run the uninstall steps listed.

Once the uninstall is complete, proceed to the next step.

Step 2: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

Step 3: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click Update now
  5. Install your available updates
  6. Computer restart

Step 4: Reinstall your software and drivers:

Finally, please click here to download the appropriate drivers for your printer. Once the site opens, select the download button at the top left. Once the download is complete, follow the instructions on the screen to install your printer.

Once the installation is complete, can you please try to print and scan again to verify that your product is properly installed and working properly.

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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