BlackBerry Smartphones BlackBerry Protect: installation problems

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• BlackBerry software BlackBerry link installation problem

  Hey,.

  All my Blackberry updates seem to have lived without fault and I always look forward to the new features.

  However, the BlackBerry link does not seem to complete its installation. He's going through the motions of the installation, including the installation of Microsoft Visual C++ 2008 SP1 Redistributable - W8. It then passes through the Installshield for BlackBerry link 1.2.1. I have so far only selected 'Fix' and when finished it says "BlackBerry link 1.2.1 is installed successfully.

  It seems that the process comkpletes ok, but when restart, link to Blackberry after a few moments, I get a message on the title bar with a red circle and star white that says «Software update available» When you click inside the box and it says Version 1.2.1.31 and update of software available.

  If I click on install, went through the whole process.

  It's more an embarrassment than anything, but if it can be fixed for the next update, it would be appreciated.

  If it is a fairly unique phenomenon, it can be linked to the fact that I use on W2K12, not W8.

  Thank you

  Bob.

  BobH2 Install this Version: https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

• BlackBerry Smartphones Blackberry Protect Web page problem

  I installed Blackberry Protect on my 9800 a few months ago.  I tested it by going to the web site from Blackberry.com/Protect by clicking on the link to the current location of the view.  This great worked as did all the other options on the page.

  Today I lost the phone home and decided to try the strong ring feature and I'm having a problem.  It seems that by clicking on ONE of the options (view location, strong ring, display a Message) will cause the computer screen go dim and a timer starts turning in the center of the page containing the word Loading... beside him.  Now, it has been so for about 30 minutes, with no sign of ever stopping.

  I found my phone at the same time, but it raises the question of what is happening with the web page?  I don't me remember the last time I tried that there was a problem with a long timeout.  The page does not show my phone correctly and identifies by my phone number, so it isn't a problem with not recognized.

  Any ideas what is happening or how to fix this?  The app is pretty useless without it.

  Mode of compatibility in Internet Explorer v9 solved the problem.

• Problem with 'Blackberry Protect' blackBerry Smartphones

  Hello

  I have a problem with 'Blackberry Protect', I got a message telling me
  "Your mobile pass does not include Blackberry Protect."

  I called my provider and they told me to contact you

  I need your help please

  They are wrong. Your carrier decides what data packages they offer and what is included in their packages. You will need to just talk & text or perhaps 500 MB of data without BBM, etc.. If your monthly subscription does not BlackBerry Protect, you obviously don't have the data package, you need.

  Call them to fix it.

• Protect the problem of blackBerry with blackberry Smartphones

  Hello

  BlackBerry cannot protect program always make a backup automatically daily. Today, I had to wipe my blackberry 9860, but when I looked at the backup of files there where no.

  It surprises me really because protect the blackberry has been activated and when I eventualy check the program he formulated the back up daily.

  Can help and see if I can find my information to worried may data loss.

  Thank you

  Hello danilosoriano

  Welcome to the community

  BlackBerry Protect recorded data backup through the internet and if you reinstall Blackberry Protect on your phone after a security Wipe, it will ask you to connect to your Blackberry ID and after that it will ask you if you will be restoring a backup or start anew. If you start over, the backup will be archived online. Did you choose to restart or restore from a backup file?

  Ron

• BlackBerry Smartphones BlackBerry Protect notification - seemingly impossible to remove icon

  BlackBerry Protect appeared on my homescreen today, so I tried to install. The installation went smoothly, but when Protect attempted to run, he failed because the BB is on a BES. Fair enough. However, the notification Protect icon is still present. I deleted the protection message in the message list. I deleted the application Protect. I even tried to reinstall and withdrawal. The problem seems to be that I can't get the first screen of the application of the protection due to the problem of BES. Because I can't get to the first screen, I can't delete the icon. Any ideas?

  OK - never mind. Withdrawal of the app and the soft start then seems to have solved the problem.

• BlackBerry Z10 face two problems: 1) frozen 2) Blackberry Protect browser does not read my Z10

  Hello world.

  I really need someone's help. I am facing two problems with my new Z10.

  (1) my browser froze since I deleted the cookies in the morning. I can see the menu on the left and use the settings, but bookmarks and shortcuts in the new tab page are without. I rebooted my phone a number of snow of time. Can anyone help with this?

  (2) I activated the Blackberry Protect feature in my Z10, but whenever I sign in the website protect with my blackberry id, the site say that no device has been linked to this account. Once again, I've passed that point and off several times, but nothing helped.

  Any help would be greatly appreciated.

  Thank you

  Concerning

  Sameer Nagpal

  Hey... good news! my browser has started working again. Entirely on his own initiative. Did nothing.
  I think that delete cookies only he mess up a little bit. BlackBerry still has some bugs to solve if it wants to offer the same experience without effort on other platforms.

  My suggestion is to wait outside as I did. Do not reload the OS. Well, I think that will get the browser works faster but I find that recharge a pain. Try side load the Dolphin Browser Android app Meanwhile

• BlackBerry Smartphones Blackberry Protect issue was updated to Version 1.1.1.73

  Hi all

  If any of you out there have a problem with verification in BlackBerry Protect after the update, I found this on Crackberry.com. The fix works. Thanks JCBrunson. go to this link and follow the blog,

  http://forums.CrackBerry.com/showthread.php?t=734704

  I had the problem of verification. Now it's working. It seems that the update does not update the Blackberry ID software Once you reinstall Blackberry protect, it will update the software for the ID, it will ask to restart and then once rebooted, simply connect to Blackberry protect.

  Thanks for that, that's what some of us have recommended the last day for those who has the problem.

  You can also go to Options > device > application management and remove the BlackBerryID module when you delete also protect them, and you reinstall Protect, BlackBerryID update module will also be relocated.

• BlackBerry Smartphones blackberry Protect restoration

  Hi guys,.

  I'm having a problem, I can not restore a backup

  on my device, when it asks me to enter my blackberry id password

  I put it in and then it tells me incorrect password

  yet I can connect in blacberry with this password id

  I use and also on site to protect

  any help please

  Please uninstall the Blackberry Protect and download a new thru a http://blackberry.com/protect then when you start, you will be asked for the Blackberry ID and password. Then who should do it. Please choose the restore of the backup.

  Ron

• BlackBerry Smartphones Can I recover my blackberry protect data backup on a Mac?

  My blackberry 9360 a curve was stolen a few days ago, I never it synced with my computer but I still saved on blackberry protect and I can access my data if I go to protect.blackberry.com and login with my blackberry ID. I see that my backup files exist but I can't download them and I can't get a new blackberry at the moment but I really need all my contacts and phone numbers, is anyway that I could retrieve this information on my macbook?

  Hello

  BB Protect backup files are only single use... to restore to a BB device. It has no other use of them. Where the reason for which this BB Protect is a component very well to a good backup, but in no case should be considered to be the only component.

  If you can access another BB, even for a short period, you can restore it and then save it on your computer, from which you can get 3rd party applications to extract the local backup data in human readable format. However, I've never heard of these tools for MAC... but also, I don't look for MAC stuff.

  If you don't try this (restoration of BB Protect for an another BB), you must be very careful... to refer:

  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display the backup files to restore

  Good luck!

• BlackBerry Smartphones Blackberry protect site does not recognize my camera

  Afternoon, my blackberry was stolen last night so I went on the blackberry protect site to wipe my data, etc, but the site indicates 'add device '. my camera is not displayed? can someone please? I know that it has been permanently installed on my phone because there always used to tell me that my backup was successful, after having saved and also, it is on my blackberry app world.

  The only way to recover data from backup BlackBerry Protect is with a BlackBerry smartphone.  You will need to get another BlackBerry, BlackBerry Protect using your BlackBerry ID login, then download the backup data on your new phone.

  I hope that helps you.

• Smartphone data plan (BBM, navigation and Blackberry Protect) blackBerry stops working on Blackberry 9930

  Hi I was using my Blackberry 9930 for a little over a year now, with the same data plan.

  A few days ago my laptop could not start, so I reinstalled my OS. However after successful relocation, I met a problem to access the surveys BBM, browser and Blackberry Protect.

  Wifi, browser and Appworld are fine (BBM and Blackberry Protect not fine).

  However, when I turn off my wifi, I get this.

  

  Check the service book, I noticed many missing articles...

  

  Please note that these are ALL the elements, nothing more to scroll down for.

  I noticed there is an additional element in Options > device > advanced system settings: i.e. the enterprise activation

  

  Click to open the Enterprise Activation (I also get this window when I open the mail setup), I come to the page of connection probably BES.

  

  Other messages, I understand that this could be the it policy. I've done many factory reset, via DM directly, via the command prompt using the loader/nojvm command and /resettofactory

  Things I did without success:

  -Full Wipe and reinstall operating system (7.1.0.580, 7.1.0.755 and 7.1.0.991)

  -Remove the policy with the above methods

  -Record of Routing Table, locally on the host's phone and asking the carrier to do so.

  -Access my site of carrier (telkomsel.blackberry.com) of the pc and return Service directories.

  Things to note:

  -Emails are working properly, can send and receive without wifi

  -Browser and Appworld are fine, only when the wifi is enabled

  -Change SIM on another blackberry, my data plan works perfectly

  -If I add a contact (phone B) through BBM surveys, phone B receives the request. However when a phone B accepts, nothing happens.

  -L' opposite is not true. Phone B please, my phone receives no notification.

  My career was told that my PIN code may be suspended/compromised, is it possible? and how should I proceed if it is true?

  Please advice and much appreciated.

  Thanks for the clarification.

  Linsner wrote:

  My carrier checked on my code PIN and IMEI on the Blackberry Administration Site and showed me a report saying that my phone has been blocked or suspended.

  The carrier States that I have to bring this matter to Blackberry since:

  1. I did not buy the handset of them (carrier)

  2. they have proved that my data plan works when the SIM card is transferred to another handset.

  Assuming that the suspension of the SPINDLE is true, nobody knows how should I proceed?

  Indeed, the situation is delicate. The support service is always the responsibility of the carrier, because they are the entity that provides services. But subsidies related to the device falls to the original place of purchase, or an entity to which they have assigned to your supported devices. When the unit was purchased elsewhere, the service provider can refuse support for issues related to the device. And it seems that your service provider is to determine it's a question related to the device rather than a question related to the service. I don't know if this conclusion is correct or not... I tend to interpret your situation as related to the service, rather focus on the device, but I have not seen the 'rules' that they must follow to do this.

  As such, your next step would be to contact the Manager of your support related to the device. Maybe it's your place of origin of the purchase, a service centre or other entity... it varies depending on the region, and I have no idea of what the device-support model is made for you. If you are unsure, contact your original purchase for orientation.

  If all goes well, they will be ready to take your case and it degrades to the BlackBerry without cost to you. I can't say whether they will be or will not be. Sometimes, when issues come and the two types of support (device and service) are not provided by the same entity, there may be a tendency for each to blame others, unfortunately, leaving the end user without recourse, but to continue to try to climb with both entities until you reach someone who will be willing to take responsibility and provide the necessary climbing.

  There is something called incident support, but it costs to just ask the original question, since you are not through support contracts that are in place. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  There is also this link, but I can't vouch for its usefulness because I've never needed to use it and reports in our community here indicate mixed results. But you can try:

  • https://www.BlackBerry.com/technicalsupport/index.do?ft=generic

  Good luck!

• BlackBerry Smartphones Blackberry Protect does not download

  Can't do Blackberry Protect to download on my Bold 9700, which has software v5.0.

  If I use a USB connection, it says "downloads via a USB connection are not enabled for this product.  Please visit our mobile download site using the browser of your BlackBerry® smartphone. »

  If I try to download it from the link above it says "Download failed" - "907 invalid COD HTTP error 404: not found.

  Any suggestions?

  Can you get the app through the appworld site? On your mobile device, go to appworld.blackberry.com and get a blackberry Protect?

• BlackBerry Smartphones blackberry Protect questions

  Hi all. I'm new to the BlackBerry way of life. I love my new Curve 9300. I recently installed BlackBerry Protect and a few days later, I noticed that it is invalid. I can't check my BlackBerry ID, and the entire BlackBerry Protect application is offline. I tried unloading and reloading then the app, that did not work. Can anyone offer some advice? Thank you.

  Xandrex, thanks for asking. I have corrected the problem. I wish I could remember what I did. I'm sorry. Thanks again.

• BlackBerry Smartphones Blackbery protect not function Curve 9300

  Hai guys,

  I try to open my Application of protection on my BB Curve 9300 Blackberry. But hang and displays the message error starting: Dryad bb rim net gui: symbol 'Device security under attack' not found.

  Please help to resolve the error and makes the BB Protect function.

  Thanks and greetings

  Amir Ngongo

  Your problem can be corrected!

  1. try to reinstall Blackberry protect

  2. try Factory Reset and check if its working.

  3. try Netqin app that also has contacts and location remote services.

  4. If you still want to desperately Blackberry Protect try to recharge your device OS.