BlackBerry smartphones can't get Blackberry Desktop Software to install

Similar Questions

• BlackBerry smartphones can not get the Desktop Manager to recognize the connection to the device

  I tried for days now to get the Desktop Manager to recognize a connection on my phone so that I can sync my Outlook contacts and calendar.  So far, I deleted and reinstalled the Manager several times.  I downloaded and installed the driver package.  I tried to do a battery pull before connecting the phone.

  Whenever I connect the phone Microsoft "new hardware found" Wizard opens and it recognizes the Blackberry device but it cannot complete the installation of the phone because apparently missing a driver.

  I love the phone, but it is useless for me until and unless I can sync it with Outlook.  Any suggestions?

  OK, I found and fixed the problem!  It had to do with the new Windows assistant material not being able to find the driver for the Blackberry device.  When I did the uninstall process part included saving the pilot atl.dll.  I assumed it was the driver that I needed to make things work.  I searched on the C: drive for the file, and when the new device Wizard came I pointed to the spot.  The Assistant began to load the driver.  He asked another file that is part of the Service Pack 2 of Windows and I searched and found this one as well and directed the Assistant for her.  It finishes loading and the device is connected.

  The problem at the end of the day was that the wizard could not find the driver that he needed, even if it is there all the time.

  Thank you for the help, it lead me to the solution I needed.

• Smartphones blackBerry media sync Blackberry Desktop software crashes installing

  When I click on sync media, it is said to be downloaded.  I do and it downloads.  Then I get the message the window has encountered an error and Blackberry Desktop Manager will be shut down.  It closes then.  On my computer is windows vista.  The newest and most recent itunes Blackberry Desktop.  I have a blackberry storm from telus.

  Help, please

  Hi, it worked when I installed from your link to stand alone.  It also works well to the Blackberry Desktop and on its own Application.  Thank you for your help.

• BlackBerry smartphones can not get my curve to download the upgrade of the OS

  I downloaded 4.6 for the Office Manager successfully, but when I connect my curve I can't download. It still shows 4.2.

  Normal 0 false false false MicrosoftInternetExplorer4 / * Style Definitions * / table. MsoNormalTable {mso-style-name: "Table Normal" "; mso-knew-rowband-size: 0; mso-knew-colband-size: 0; mso-style - noshow:yes; mso-style-parent:" ";" mso-padding-alt: 0 to 5.4pt 0 to 5.4pt; mso-para-margin: 0; mso-para-margin-bottom: .0001pt; mso-pagination: widow-orphan; do-size: 10.0pt; do-family: "Times New Roman"; mso-ansi-language: #0400; mso-fareast-language: #0400; mso-bidi-language: #0400 ;} "}

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• Smartphones from blackBerry Desktop Software not seeing music on computer

  Recently, I replaced my computer.  I backed up the music folder and its subfolders on the old computer and restored to the new.  There is a subfolder under 'My Music' for each artist. It's the structure that was built by Windows Media Player, when I originally ripped music from the CD.

  My Curve 8330 was about 8 GB of music on it I have Sync from your old computer.  Now, when I go to the page to synchronize your music, none of the music in subfolders appears.  The only thing I see are three artists that are in the folder "music sample" supplied with the PC default.  So I don't seem to be able to re - sync.  How can I get the Desktop software to recognize all the music on my computer?  I want to just make sure that when I run a synchronization is not annihilate everything on my Blackberry.  Thank you.

  Apparently, I installed the Blackberry Desktop Software before I rebuilt my index of Windows Media Player.  I had to uninstall the Blackberry Desktop Software and resintall once I rebuilt the index WMP.  He recognizes now all music.  I hope that this will save someone else the trouble...

• I have windows vist home Edition and I can't open files .scn, where can I get the right software

  I have windows vist home Edition and I can't open files .scn, where can I get the program software to install, hopefully free.

  Thank you for your time and help

  KVL

  I have windows vist home Edition and I can't open files .scn, where can I get the program software to install, hopefully free.

  Thank you for your time and help

  KVL

  On .scn files:

  http://file.org/extension/SCN

  file .scn extension:

  http://www.FileInfo.com/extension/SCN

  Program (s) that open. SCN files

  Windows Microsoft Age of Mythology Info Microsoft Age of Mythology: the Titans Expansion Info Microsoft Age of Empires Info CPNBUILD Info

• BlackBerry Smartphones how can I get the Desktop 4.6 to stop loading rach time I turn on my PC?

  How can I get the Desktop 4.6 to stop loading rach time I turn on my PC?

  Hello...

  If you're running XP, right click on the Start button go Open - start/programs and delete icon Desktop Manager from the startup folder. When you install the Desktop Manager, framework of installation at the end asking you if you want it to start and you have to uncheck this option so that it does not start. By removing this startup folder, you won't have this problem.

  H.

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• Updated December 14, 2012 Smartphones blackBerry desktop software

  Just downloaded and installed the desktop software was last updated and now 'requests' listing does not show or list of the 9900's 'Core Applications' contained in my previous version of the Desktop software?

  I just finished a bad BBM 7 update, which addresses going back to BBM 6 and now this last gift from RIM has me scrambling to return to an earlier version of the Desktop software?

  What happens with RIM?

  Hello

  There are some possibilities... but why not try it to see if it clears things upwards:

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package that is currently running on your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  (5) now run the Desktop software and connect your BB... the Basic apps should now be displayed.

  Note that you can also use this update of your BB to any specific OS package you want. When replace you in step 3 above, the BB OS package you want to install on your BB, then when you get to the end, the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  Good luck and let us know!

• BlackBerry Smartphones Blackberry Desktop Software said 'connection '.

  I'm trying to back up my blackberry and it keeps saying for the last 30 minutes connecting to the right of the bottom of the screen.  It shows my camera but I can't click on the tab now backup and when I go to configure settings it tells me to connect a device.

  Can someone tell me what is happening?

  I currently have a "App Error 200" on my screen, and I'm trying to get rid of... is that may impact my connection? and I can do/use to get rid of him, if I can't access my blackberry desktop software?

  I have the blackberry bold 9900

  You will not be able to backup of the device with the app error 200 appearing.

  You should start your BlackBerry in Mode safe and remove all third-party apps or themes that you could add, starting with the most recent added, first of all.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Then, on the BlackBerry, click Options > device > application management and remove these apps, you think that could be the culprit.

  Restart the BlackBerry again and see if the error app has disappeared.

• BlackBerry Smartphones will be Blackberry Desktop software work on a Mac under El Capitan?

  Hello, I am completely new to BBs and have just received a Bold 9790 I'm happening to synchronize with my Contacts, etc., but it doesn't seem to work with the software.

  If I select USB key when you are prompted, he IS recognized as a USB key, so there seems to be no problem with the connection.

  The software does not launch automatically, even if that is selected in the preferences, and if I manually run the Blackberry Desktop software it won't do anything because he doesn't seem to know that there is a BB connected.

  If the software does not work I will have to try to synchronize another way I guess? This is the contacts I wanted especially well.

  Hope that there is someone out there that can help you...

  R

  Thank you. Although I understand the requirement for end of LIFE, it can leave me and the other a backup dilemma. Fortunately, I have an iMAc under Snow Leopard where I can still use the BB Desktop Manager - but what of everyone? At least BB may provide another way to backup critical information such as Contacts. It almost seems a sneaky way to tell us to get rid of our older BB phones, but still very useful.

• Email for blackBerry Smartphones application is greyed out on BlackBerry desktop software.

  I have the Blackberry desktop software version 4.5 installed on my computer. I can't access the E-mail application because it is grayed out. When I try to access it I get an error message "this computer does not have his account address message. The messaging system is not configured properly or this e-mail system is not supported. "I use outlook for my email. I have a BlackBerry Curve 8330. It is updated with version 4.5. The software recognizes the phone. All other programs are available.

  It's on a computer at home?  It seems that you have installed the desktop using the BES software / redirector option.  Redirector is designed to work with a server exchange; If you are using your home PC with a POP/IMAP e-mail address, the best solution would be to reinstall the Desktop Manager using BIS (located in the Setup Wizard), and then use the Blackberry Internet Service to configure your POP/IMAP e-mail.  With this configuration, you will over see the e-mail settings icon because it will no longer apply.  When you use the redirector on a computer that is not on an exchange server, you can receive messages on your device that say "this message is used to carry data between the blackberry and the server... ", which can be quite annoying.

• BlackBerry Smartphones Blackberry Desktop Software PIN in the process of disappearance

  Hello

  I can't not major trying to get the desktop software to read my Storm.  I tried all of the fixes available in here i.e. Uninstalling relocation/start-up phone/USB root hub Hub changes etc etc etc.

  What happens is that when I open the desktop software initially, he begins to read my phone, start the synchronization, then all of a sudden the SPINDLE disappears, and then he said: the phone is not connected, please help

  I really need to sync my Blackberry and the opportunities for businesses

  Problem solved it turns out be a faulty USB hub in the computer

• Smartphones from blackBerry Desktop Software causing blue screen!

  Hey guys,.

  I hope that there is someone out there who can help with this. I have a BlackBerry Curve with BlackBerry Desktop Software version 6.1 installed. Whenever I connect my BlackBerry via desktop software, my computer crashes with a blue screen. Regardless of whether or not you restart the computer, the same error. What I've noticed is that my CPU usage goes up to 100%, and the temperatures of the two nuclei exceeds 75 degrees during the connection. After that, the system hangs. In addition, it is not through the use of the processor or heat that the system hangs (the system is set to auto-sleep on 95 degrees).

  I tried connecting to my BB from my systems but no luck. I also tried to downgrade the application to uninstall the latest version and installing the older version (version 6.0). For some reason any I can get hands on with the old version 5.0. Is there someone who has the same problem or perhaps have a solution to this problem?

  My system configurations:

  Main system:

  AMD Athlon X 2;

  4 GB OF RAM;

  Windows Server 2008 R2 Enterprise x 64 Edition

  Secondary system:

  Intel Core i5;

  4 GB OF RAM;

  Windows 7 Ultimate x 64

  Do yourself a favor and open the BlackBerry Desktop Software, which is used to synchronize your blackberry with your computer. Note the program name in the title bar and the splash screen.

  I understand that it is very clear that I won't be able to get help with this problem here - only option is to reverse engineer the software and redesign it so that his stable.

  Thank you for your time.

• Backup lost blackBerry Smartphone 8330 to 9650 news using Blackberry Desktop software? Impossible?

  Lost my beloved 8330 with tons of data into it, but I have an old backup to a month using Blackberry Desktop Manager V 4.3.0.17.

  Verizon wanted to know if I wanted to Android. No, I'm staying with Blackberry, so I got a new Blackberry Bold 9650.

  BUT... big but Blackberry Desktop Manager seems to have no way to allow me to put this old backup of data in the new 9650.

  How is that possible?

  Hello

  You should probably switch to a later version of the Desktop software. You can then use this KB:

  • KB23680 How to back up and restore data from BlackBerry using BlackBerry Desktop Software 6.0 smartphone

  If something does not work, please be specific.

  Good luck and let us know!