BlackBerry Smartphones could not set up an e-mail account

Similar Questions

• BlackBerry smartphones can not set up additional e-mail accounts on 8310

  I have Setup 3 email accounts on my new BB curve. Unfortunately, when I try to add another account, nothing happens. I'm trying to do on the BB. I have AT & T.

  I know it is supposed to be a Web site where I could manage my email accounts, but cannot find it now. (I once found and tried to login, but I was told I could not.) Tried to register, said that there was already someone with the e-mail account. Confusion between.)

  Any help for this beginner (within a week) would be appreciated. Thank you.

  K. Glenn Cole, CPA

  Hello and welcome to the Forums of Support BlackBerry.com.

  Glenn, watch this:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14378&sliceId=SAL_Pub...

  Basically, if you have created your account BIS on the BB, you will need to open it from the BB, create a BIS login and pw for the PC... and then you can enter your BIS carrier site of connection of your PC.

• BlackBerry smartphones can not get my Office365 e-mail account set up

  I have an e-mail account on Microsoft Office 365 (portal.microsoft.com), and I use Vodafone.  I managed to associate this e-mail address with my Blackberry ID.   When I try to add the e-mail address with my camera that I enter the password by e-mail, and after that "processing, please wait...". "if poster for about a minute I get the message"your device had a problem connecting to the server.  Any advice?

  Thanks for trying to help.  I don't know if I could have solved it on my own.  I am in contact with our support of the software company who spoke to me through the establishment.  First I had to download an app called "Enterprise Activation" and run, and then enter the details of my e-mail account, including a password that I would not have known. It seems to work now.

• BlackBerry smartphones can not configure the IMAP e-mail account

  I'm trying to update the password IMAP on a Bold 9700, a process I did several times in a recent past.  However, on this particular device, I can't even on the menu for e-mail accounts.  Every attempt causes the message to ianane OS; "Your device had a problem connecting to the server."  I'm then to try again (an endless loop) or cancel.

  I think it has something to do with my ISP (AT & T) because I had similar symptoms on another device (same model, w/o business security policies).  I was able to fix on the other device by removing the books of IMAP Service and then by doing a hard reset.  It does not work for BB problem.

  Any help is greatly appreciated.

  Thank you!

  PS whatever it is, it's better than a horn in the neck... ask Julio Aparicio.

  Figured it out...

  I used the web interface AT & T to set up the account, and it worked like a charm.  Here is the link:

  https://bis.na.BlackBerry.com/WAP?brand=mycingular

  See you soon.

• BlackBerry Smartphones can not see/change my e-mail account with Curve 9300

  Since a recent problem of provider (Telekom, Germany), I couldn't download programs or receive email through this account. However, all attempts to check and change my e-mail via the Curve 9300 settings failed. Problem: every time it is to go to Einrichten (install) / e mail settings and type my username (= e-mail address), the phone says: "null user name. Please enter a valid user name. " Now, I know that the username is correct because he entered this application Blackberry ID. I'm at my wit's end. Where is my mistake? Thank you.

  Hey ArminFiebig,

  In this case, I suggest to contact your ISP for assistance in accessing your BlackBerry Internet Service account. This article should provide some possible reasons why you are not able to access the account. "Unable to connect to a BlackBerry Internet Service account" http://bbry.lv/MXxTMU

  Let me know if it helps.

• BlackBerry smartphones can not send and receive E-Mails / BB Internet Service does not

  Hello

  got a 9000 "BOLD" for Christmas and just move my Pearl 8100 via Switch Device Manager to 9000 "BOLD". One problem so far: although I copied all the data including my accounts of personal emails from the bead on the "BOLD", I can't send / receive E-Mails.

  Just found that Blackberry Internet Services do not now. If I understand the manual, I have to activate the device. I just sent the message HRT, but is it enough?

  In the email setup screen I just find the configuration of the company, not an option to set my personal E-mail-accounts.

  What should do?

  TIA

  Ralf

  Hello

  OK, now it works. The "BOLD" had to be activated manually by my carrier; He didn t connect automatically as it should. Then I had to make several soft resets, changed the unit - so I needed another site (country), not that we mention here - and finally the "BOLD" connected to the Initernet - finally!

  So, the BB seems to be a bit complicated; never encountered such problems using my Pearl. But in any case, now it works.

  Thanks for your support!

• BlackBerry Smartphones could not start the camera

  When you try to start the camera, I get this message... Could not start the camera.  Close other applications and try opening the camera again.

  I have nothing else other running the phone itself is waiting for a call.  I can't find anything on the Blackberry support for the same problem unless I'm missing it.

  When I got on the phone a few months previously, it worked fine and I could send pictures, now he's stuck.

  Thanks for any help.

  CB

  Hello

  It's worth a try:

  Go to the OPTIONS - ADVANCED OPTIONS - HOST ROUTING TABLE click here to enter, then the menu button to register now.

  You will receive an email for verification.

  Remove the battery while the device is activated, replace after one minute,

  Let the device reboot 1-3 minutes, try again the camera. Please let me know! Thank you

• BlackBerry Smartphones could not initialize the databases during synchronization of Blackberry Desktop Software

  The said software "could not initialize the databases" and does not sync my BB.  This has happened for a week.  I reinstalled the Desktop software, reset to factory settings, restore a backup file, did a hard reboot by removing the battery, tried to synchronize an element (calendar, contacts, tasks, notes), at one time, updated BBM all to nothing does not... Help.

  Looking at the synchronization log, he said this...

  14:49:29.765 CRSyncUtil::BackupCacheDBs: error copy of the file 'C:\Documents and admin Local Settings Application Data is in Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Data\4_65538_PR.tdc' to 'C:\Documents and admin Local Settings Application Data is in Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Data\4_65538_PR.tdc.sav': 0 x 00000070 (there is not enough space on the disk.)

  I looked at this file and at the time I started to get into trouble.  It was enormous... I have moved out of the directory and tried to re-sync.  It worked!

• BlackBerry smartphones can not set up synchronization with Outlook

  I just installed the latest BB Desktop Manager (4.7.0.32) but I can not configure it to synchronize with Outlook 2003. When I configure synchronization options (for example, calendar), I can select, select MS Outlook, select 2-way synchronization, select (the only user profile: Outlook), get the window "Congratulated and finally a message that translates by (in Dutch):"Cannot find the file of the table system".» And then, he returned to the window selection for apps (calendar-block-notes, etc.).

  I have the BB 8300 Curve, BB 4.5 software (on handheld)

  I found this solution that also works for DM 4.7:

  Cause

  The error occurred after the release of BlackBerry Desktop Manager 4.2.2 to version 4.3. The upgrade could not remove the connectors folder in C:\Program Research In Motion\BlackBerry\Connectors. Thus, old office applications of Microsoft Outlook are saved with BlackBerry Desktop Manager 4.3.

  Resolution

  If the connectors folder is always present in C\Program Research In Motion\BlackBerry\Connectors\MS Outlook Connector, follow these steps:

  Unregister the old ilxolkCompanion.fil of Microsoft Outlook Connector.
  1. open the prompt (run-> cmd.exe).
  2. navigate to C:\Program search in Motion\BlackBerry\Connectors\MS Outlook Connector.
  3 type the command regsvr32 u ilxolkCompanion.fil.
  4. in the Desktop Manager, Microsoft Outlook is no longer appears as an available desktop application.
  Save the latest Microsoft Outlook Connector.
  1. navigate to C:\Program search Motion\BlackBerry\IS71 Connectors\MS Outlook Connector.
  2. Enter the command regsvr32 msoutlookconnector.fil.
  3. in the Office Manager, Microsoft Outlook will now registered as an available desktop application.

  Once these steps have been completed, configure synchronization again.

• BlackBerry smartphones could not connect to the WiFi system at home - "unable to get an IP address.

  Like many of you, I have WiFi connection problems with my new BB9700.

  When I'm out of the House, I can see my BB, find local WiFI hotspots and I can connect to them immediately.

  However, when I get home, my BB doesn't connect to my WiFi, return the following error message:

  Unable to connect

  Reason: Could not obtain an IP address

  I downloaded the latest version of the software BB (now running version 5.0.0.351), cold all started in view (router, telephone, coffee table and the cat) but still the same error. My foot pain, the cat is not about me and I still can't connect to the House! Of course, my carrier connection works perfectly like their outrageous fees structure... (They are 3G or Hutchinson Telecom under a different name).

  My WiFi access provider (PCCW / HK Netvigator) checked my system configuration and report that everything works correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the guy from the hotline can see when I connect each of them to the system.

  I tried different combinations of switching the usual options on and off on the BB but always get a connection.

  SO, any of you kind of people you have a solution other than the cat suddenly once again?

  Thanks in advance,

  RS. HK.

  Dear Mike,

  I basically solved this issue will me a LOT of searching.

  Step 1.

  Router

  MAC address of my Blackberry 9700 has added to the list of MAC access on my router configuration. (Subject to the router to save settings)

  Step 2.

  Router

  Reset the Security Type on router configuration None (presented to the router to save settings)

  Step 3.

  BlackBerry Bold 9700

  Delete the profile of my WiFi at home in the WiFi Options

  Step 4.

  BlackBerry Bold 9700

  Reentry into the profile of my WiFi at home in WiFi Configuration

  WiFi in the House. SUCCESS AT LAST!

  Step 5.

  BlackBerry Bold 9700

  In manage connections, unchecked Mobile Network (i.e. Off and No Way can connect to my 3G service provider)

  Step 6.

  Turn off the Blackberry Bold 9700.

  Battery pull.

  Restart the Blackberry Bold 9700.

  The House immediately found of WiFi Internet and all other functions working perfectly.

  Only problem is now my home network is unsecured. (Can't get the IP address if WEP security is enabled)

  So it's all good now and forward it to someone else who has the same problem.

  Happy Chinese new year!

  Rick

  Hong Kong

• BlackBerry smartphones can not connect to the e-mail server

  Hi guys,.

  The first time at the forum hope it will be useful.

  I got a Blackberry by a friend (who was already on an Orange Mobile contract) and I swapped my Orange SIM in the Blackberry. Note: I don't have existing e-mail accounts set up on my previous phone.

  The phone works very well (calls, WiFi + 3G navigation) but I have been unable to set up my email. When I try to do this by using the Setup Wizard (and click e-mail SETTINGS), I get the following error message:

  -     " ? Your camera has a problem connecting to the server. Try AGAIN or CANCEL.

  .. .so is probably a matter of settings. However, when I picked up the phone at the local Orange store, they were unable to help me.

  Any ideas?

  gyp

  gyp, greetings and welcome to the Support Forums of community BlackBerry.com.

  Your SIM card account includes THE BlackBerry data plan? You who will have to setup email and many others still the BlackBerry data functions.

• BlackBerry smartphones can not send or receive e-mail messages

  Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

  OK the email on laptop - how I grind

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphones can not send or receive e-mail through hotmail

  I have the Pearl 8110 and I had it in place to receive and send emails through my hotmail and aol accounts. I can always send and receive by aol, but not through hotmail

  You will probably need to revalidate your hotmail account. I read a few questions a couple days affecting hotmail users. Several hotmail accounts must also be renewed all the 90 days. Click the icon to setup e-mail on your BlackBerry and sign in to your account BIS (BlackBerry Internet service). Click e-mail accounts, see if you have to re-enter your password for your hotmail account.

• He could not confirm my firefox e-mail account.

  I tried to answer your Firefox email asking me to answer via the link you provided, but I got this error message: something is not

  "We could not activate your account. Please make sure that you clicked on the link in your email, or typed in the correct address. »

  Gary Z.

  Your account works fine, otherwise you should not be able to post here.

• can not set up an e-mail account

  I use Thunderbird 31.7.0 in a Fedora 20 distribution. I installed Thunderbird using yum provided distribution.

  Then I tried to configure my [email protected] existing accounts and my [email protected] using IMAP and pop Thunderbird was not able to download messages from any of the accounts.

  I had to remove several times the file ~/.thunderbird to re - create the account but still stuck in the process.

  It seems that Thunderbird is not able to communicate with the servers, it says no read: 0 Total: 0 in the lower right corner.

  How can I get Thunderbird to work?

  Thank you very much

  JN

  OK, I just thought of it...

  ... I had activated the proxy form to my network, and it seems that Thunderbird does not well with my proxy (Squid).

  When you remove the proxy to the proxy configuration settings, creating e-mail accounts started to behave normally and very fast.

  I answered myself.

  Thank you

  JN