BlackBerry Smartphones DTM new Version Confusion

Similar Questions

• BlackBerry Smartphones active new SIM - now phone SOS only

  Hi all. Have a little problem. I had to go back to an old 9700 When my current iPhone broke. I needed a new card SIM from the iPhone using a different card. When I called Rogers to activate the SIM everything was fine for about a minute. I received texts that were pending since Sunday when my iPhone broke. I had full bars etc. Once a minute, he went to SOS only. While I was on the phone with Rogers Tech Support I have reset and removed the battery and SIM and all the things they wanted me to. Everything looks good on their system, he said that the problem must be with the device.

  A bit on the device:

  Originally with Mobilicity in 2009. Opened and used with the wind. My father then used with Rogers and Fido. Since Sunday, when my phone broke, I used SIM card of my brother-in-law (he just swung at Rogers to the wind, but his plan has always been paid until the end of September) and the BB worked very well. If it worked correctly with a Rogers SIM.

  Now, I get the same problem with my brother-brother SIM. SOS only. No connection. What happened when active Rogers SIM card must have done something to the camera itself because now it does not connect to any of them. That both SIMs work as I have tested both in my wife's phone.

  The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

  He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

  Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

  Thank you very much!

  Hello

  jvnanu wrote:

  The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

  He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

  Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

  First this... avoid this tech Rogers like the plague. He has no idea what he's talking about. All what he told you is simply not possible. Once MEP unlocked, a BB device can blocked at the factory. Nothing of what you have done or the facilities of any OS can relock a BB.

  I'd rather a complete security on the Device Wipe:

  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe

  Otherwise, a ResetToFactory WIPE:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  After each one, put it in the SIM card and switch on the device, and then make sure that the voice is through Rogers. Only then start to worry about getting all the data to work (if you subscribe BIS, in other words).

  If you want to get off the OS Reload path, then the easiest way is, on a PC (you can not do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. (not applicable in your situation)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Desktop software version corresponding device OS version?

  Hello and good day,

  I am very new to blackberry.  I just got a 8830.  I'm getting ready to download the Desktop Manager and was wondering if (since the OS on my device is v4.2.2.123), if I have to only download the desktop v4.2 Manager... or can I get 4.5 or 4.6?  Also, I downloaded the upgrade for take my OS v4.2.2.196 device so I can use a full 8 GB card.  Tips on how to install this on my device (it's currently just on my desktop where I downloaded it)?  Thanks for your time and patience and have a great day!

  BP

  There is no relationship with device software and desktop manager version. You can download and use the updated 4.6 with your Blackberry.

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• Synchronization of blackBerry Smartphones a new combined

  I just got a replacement for my insurance unit.

  I backed up my old camera until I sent off the coast.

  Anyone know how I can retrieve my contacts and synchronize all my old data to the new? I tried to swap the devices, but she asked to connect the old phone, which I did of course not...

  Hello and welcome to the community!

  Yes, the device switch Wizard has two devices so that he can have an up-to-date backup. But, if you have a recent backup, then the previous BB shouldn't be necessary. See this KB:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  Good luck!

• BlackBerry Smartphones installed new DTM v 1.0.3 lost all contacts in Entourage Help loading BB contacts in Entourage

  I've updated my DTM with the new 1.0.3 (version 16) yesterday.  Do you have a sync with my Storm 2 OS: 5.0.0.607 and my MacBook Pro running OSX 10.6.3 and Entourage 2008 with the latest service packs.

  I lost all my contacts, and unfortunately I had just deleted the backups around me that I was going to start a new backup set.  (Yes, I know... Time to stupid to do)

  All my contacts are still living on my BB.

  I tried to sync the BB and the Entourage, but who wipe just the contacts out of the storm... which I restored using backups of the BB.

  How can I cause the BB replace the Entourage contacts file and restore my contacts on my computer?

  My sync didn't write either to the Mac address book.

  Thank you

  Dunc

  Try this:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB19682

  Option 1 worked for re - sync my ical after this update the calendar on my computer!

• BlackBerry Smartphones DTM & software update to the device

  I was always under the impression that I needed to download and install the latest software for my carrier device (for my PC) before I can update my BlackBerry OS.

  However, I had a PC brand new, installed the latest 5.0.1 BlackBerry Desktop Manager software and then plugged a device with an earlier version of the operating system installed.

  The loading of the DTM he told me that there is newer software available and asked if I want to update the device.

  Can someone tell me where it's getting this update since? It's directly at RIM or it sees somehow what carrier I use and get updates of my career?

  If it's directly at RIM is a generic OS update and it will be OK to install?

  Thank you

  The notification is made by RIM, like a match for your device PIN to your carrier.

  So, if your operator has released an upgrade higher than DM sees on your device, he advises the upgrade.

  Me, I would not recommend upgrades "DM on the web. I've seen too many of them go very wrong.

  Download the full operating system and install it manually.

• BlackBerry smartphones into new device with Blackberry ID, what happens if I send Messages using my old camera (, who were not fired yet) BBM with WiFi only?

  Hello. Greetings. I have a question that is quite tricky and can not understand of I'vedone research on the internet with different keywords. So here's my situation:

  0. my old phone is Blackberry Bold 9780. Last OS I use is Blackberry 7.0 I think (already have Wi - Fi free call)

  1. I bought a new phone, Sony Xperia Z1. I opened the BBM on it. Then I entered Blackberry ID , I've used previously.

  2. after entering my Blackberry ID, I got transferred all BBM stuff in my Xperia Z1, including the contacts and groups that I have in my Bold 9780.

  3. I just tested for send messages in my Xperia Z1 BBM contact list and ask which showed my PIN. He said that only displayed a new (7xxxxxx), instead of my old one (2xxxxxx).

  4. Meanwhile, since I bought Xperia Z1, I have kept my old phone Bold 9780 without wiping or same nothing change and just leave it as its last condition without SIM card (it says "Insert SIM card"). Since I never used data connections , I still have my old BBM chats and contacts in there.

  5. my 5 year old son accidentally use my Bold 9780 of BBM and sent a lot of messages in people in contacts of the Bold 9780 BBM, although he did not use the SIM card. And Yes, the messages he sent chat appears with the icon of the clock (pending to be delivered). But I really hope that the messages will not be sent because the words are not necessary to read.

  Question (s):

  * What happens if I turn on my Wi - Fi connection for my Bold 9780?

  * Will be messages sent from my Bold 9780?

  * Should I just immediately remove contacts on BBM to my Bold 9780? (because I know all the messages I've sent to people will be deleted as well if I delete their contact, and it works)

  * ... And last confusion is, if I have to delete my Bold 9780 BBM contacts, should I remove my Z1 xperia as well since I use the same Blackberry ID to avoid messages sent in other?

   

  Really need the help. Thanks for your time.

  Best regards
  

  brown11
  

  :-)

  Hi Brown

  Welcome to the community

  -nothing will happen if you turn on wifi. You can able to browse the internet, but you will not be able to use BlackBerry data services.
  -No, the messages will not be delivered as there is no sim card and your BBM contacts were automatically transferred to the mobile network to your new phone.
  -no need. It not there no more account BBM in your old. You're good, no worries.

  We hope this helps. Good luck.

• BlackBerry Smartphones how Downgrade Version

  I have alreade device was updated to version 6.0.0.668. Now I don't know how to upgrade to version 6.0.0.448. Please help how to solve.

  1 remove the newer operating system of your PC by going to control panel > Add/Remove programs. (If you never physically installed the OS on your PC, go to step 2.)

  2. next, download and install the earlier version of the operating system. Operating system blackBerry downloads

  3. install the older operating system to the computer by running (double click) the downloaded file.
  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  5. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• BlackBerry Smartphones getting new BB Protect number for my phone

  Protect my bb can not download on my phone, as it has already been downloaded (not by me).

  Now, I don't have the feature of bb protect. Can I be reissued with a new number IM for my phone so that I can download and make use of the bb protect feature on my phone?

  Your carrier is wrong when they say that its been downloaded already on another device and that is why you can not download. I don't know why they say that, but that's not true.

  When you download BlackBerry Protect, it should not ask you for your PIN or any code. The only time where he should require any entry is the first time you open (it may ask you to enter your email BlackBerry ID and password, but that's all).

  Instead of download via the icon on your screen, open BlackBerry App World and search for BlackBerry Protect there Download BlackBerry App World. At least that can offer an alternative method. If you still have problems to make it work, please let me know.

• BlackBerry® Smartphones email - new Torch 9800

  I just bought this new phone - Torch 9800 and replaced my old 9300 "BOLD". Could you help me to configure applications, please?

  1. I can not configure the e-mail options... Nothing happens when I pull the option...  I don't know what is happening...

  2. I want to download apps but I can not find the 'sync' button support on...

  Thank you!

  1. in the browser of your phone, type www.blackberry.com/integrate , and then enter your details here.

  2 - Open BlackBerry World on your phone. From there, click on My World then press the menu button and select Refresh.

  Let us know if that helps you.

• BlackBerry Smartphones has new Curve?

  Hello world!

  I had just a small question

  so its time for a new blackberry and I love the curve series, and I was wondering if he had plans for a new curve (for AT & T) at any time in the near future. I don't want to buy one and get a new one out shortly after!

  It would be great if they could add the record video and wifi at the 8310... but I guess this would make just TOO perfect, huh? =]

  Thank you!!

  Sorry Tanzim on wifi. I read an article of innacurate or I just misread it.

  ilsb2m, release date depends on your operator. As of now I heat At & t is supposed to release sometime in September.

• BlackBerry Smartphones purchased new "BOLD" seems today - opportunity.

  Issue.

  When I received my box of the store today, it looks like its been closed several times, I opened it more and there are bubbles under the screen - removed the portector screen protector, lit.

  Here's my question - is there pre made or not because there is a blackberry message dated July 17 for recording blackberry 0190 AM and one for today (when I first turned it on).

  Is this normal or do I go back and get a new one?

  I paid $ 750 for a phone that could have been used.  Thank you for the answers, but I don't understand how someone can continue to use something that was not "new".  How do you know if the person has used the phone for more than 6 months and they decide to camera flash and whipe out the timers of life on all the data/autonomy.  I mean it could have been a demonstration for a provider or something unit.  As far as I'm concerned its timers of life represent the same thing as a mileage of cars.  In any case, this issue has been resolved - I returned the phone since and got a full refund.

  Thanks for the replies.

• BlackBerry smartphones download old Version of BB Desktop Software

  Hi all!

  I just downloaded MagicBerry so that I can get my SMS on my PC. It works well for backups, I did a long time ago, in the IPD format, but fails with most recent backups. So I want to use an older version of the desktop software so that I can get an RPI update to open with MagicBerry.

  Can anywhere tell me a download of the installer for a version of the desktop software that can do it (I think the version I used was version 5)?

  Problem solved:

  http://forums.CrackBerry.com/general-discussion-F2/where-can-i-get-BlackBerry-Desktop-Manager-versio...

  This thread has done what I wanted, however

• BlackBerry smartphones no new email

  I am a new owner of a Perle 8130. All of a sudden the phone's download is no longer new e-mail messages. Any help is appreciated!

  Mystery solved! I needed to 'validate' my password of e-mail on the Blackberry site. I called my provider (Verizon) and they were able to help me.

  Thank you!

  Kim

• BlackBerry Smartphones user new bb

  I just wanted to say 'Thank you' for sites like this! I am new to the world of blackberry and recently bought a CURVE through verizon.  I'm learnin' from the analysis of this site. Thanks again!  I am always amazed to see what all I can do with the blackberry! I will continue to read! Have a blessed day!

  Hello and welcome to the Forums of Support BlackBerry.com.

  Thank you and you have a blessed day as well!