BlackBerry Smartphones go under quick publication

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• BlackBerry Smartphones battery drains quickly

  Hello everyone.

  One of our users has a Bold 9780 (OS 6.0.0.570 platform 6.6.0.212, which is the last of our carrier), and since a few weeks ago, it drains the battery very quickly. I mean, he cannot even stay alive for six hours in a State of absolute rest.

  Very ofter the bb stucks with black, loading clock.

  We tried the following solutions, and nobody has succeeded:

  • changed three different devices
  • the fourth device has been used successfully to another person, but with the end user, it has the usual problem
  • wiped a single device and put a new firmware
  • removed applications
  • the BES deleted account and then recreated
  • disabled the "cleaner memory" option - it has never been activated, however, but I saw this trick in the forums
  • Charger AC/DC has changed
  • change of SIM card
  • changed 3 batteries

  I must say that I used his camera today, and with my account it behaves properly. My bb was given, as a test, to that person and it drains the battery.

  I don't know what to do or what to try, because I changed everything I could. You have no idea, please?

  Thank you!

  Got the fix: he was the module phone consuming a lot of CPU because of a damaged database. Complete the thread here.

• BlackBerry Smartphones PlayBook guaranteed quick charging Pod

  I bought this from Crackberry Canada last October. He stopped some time after load (I think it's a known issue). It has been sitting in my closet since. Is it guaranteed or a way to get it fixed?

  Hey wmatt,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  Here are the accessories warranty: http://www.blackberry.com/legal/pdfs/Accessory_Warranty/Accessory_Limited_Warranty_Canada_English.pd...

  Please contact us at 1-877-255-2377 for more information.

  Let me know if you have any other questions.

  See you soon.

• BlackBerry smartphones, I need quick access to my phone lock

  I have a Blackberry Curve and I have already put a password on it and the sooner it will lock is 1 minute. I was wondering is there a faster way to request the short password to turn off the phone and turn it back on?

  You can click on the 'Lock' icon on the home screen to block the phone immediately without having to wait for the security time-out parameter

• BlackBerry Smartphones Hey guys, quick question on restoration...

  I currently have a blackberry pearl 8100 for tmobile. And I just bought a BB Curve 8320... that should happen some time next week... My question is... can I use my backups or present restorations on my bb curve? because I have a lot of text messages that I want to keep...

  Make selective backup described here:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8100&view=by_date_ascending&message.i...

  Back up only the information you need.

  After that you can restore information from ipd file saved to your new device.

• Ringtone blackBerry smartphones does not quickly or strong

  My BB 8100 Pearl takes forever to ring once he receives a call and the ring tone is quiet, even if I raised him.  He was fine and just started this.  Miss me so many calls.

  The vibrate function is activated but I didn't not vibrate.  I raised him.  How can I disable the vibrate function?

• BlackBerry smartphones need help quick pull does not

  I'll draw fire fast pro, but when I run it it comes up with this untrapped exception java.lang.IllegalargumentException how could I solve this problem.

  Hello!

  This will make no sense at all, but try this:

  Of Blackberryforums:

  "JayinJay of the user:

• Quick blackBerry Smartphones battery drain

  Hello. I have a Curve 9360 since January 2012.

  Over the few days I warned to fast battery draining (1 to 2 hours with normal use, before it was 6-8 hours). So I thought that the battery is over. Bought a new original.

  Nope.

  I disable: ring, wifi, gps, unused apps. clean the battery contacts, leaving in charge for 12 hours. nothing to do. battery in a very short time.

  What can have happened?

  anyone has the same problem?

  Thank you.

  Hi krom999

  Ok! I think you need to go through this Article of Knowledge Base.Please try it:

  KB14320 How to maximize the battery life and available memory on the BlackBerry smartphone.

  I hope this helps.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry smartphones HELP Please I need help! QUICKLY:'(BLACKBERRY BOLD 9900)

  Hi all

  Seriously I need your help fast!  Im going first on Saturday and my Blackberry Bold 9900 won't turn on!  A few days ago my Blackberry battery emptied very quickly! I used to charge it all night and then when I woke up it's only 3/4 battery left! STRANGE! But anyway, then I when I went to school I texted my classmates that I am at school. I used to put my phone in to school. And when I got out, I discovered a STRANGE surprise! My phone would not turn!  Very well, I came home and I loaded all day well nearly! I'm used to it until today. A with my mated said because I load it too much on the night and a blackberry takes about 3 hours to recharge, it can . So I loaded the morning. I had 1/4 left! So I've dealt with him and went to school. When I arrived home and are charged my phone it not light. So yes it died completely! As always.  But then I left it loads for a time came it turned on and the red LED flashes. So I left up to now to load, but when I try to start the same thing is happening that shows a red LED! I took out the battery and waited 10 seconds, but still nothing happens! PLEASE

  I ONCE HAD A REQUEST THAT I THOUGHT CAUSED THE PROBLEM I REMOVED IT TUESDAY RESTARTED THE PHONE AND NOTHING HAVEN'T CHANGED SINCE THEN, PLEASE HELP ME!

  Hello and welcome to the community!

  Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charge battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  Good luck and let us know!

• BlackBerry Smartphones does not start, quick flashing bright red Please HELP.

  Good then today I swapped from a 7130e to a 8330 (verizon)

  I managed to remove the old political security using Jl_Cmder (which worked fine) and I got rid of the firewall so issue.

  Phone was working fine until I tried to use the device switch Wizard, the operating system of lobbying to halfway through the process of upgrading the 8330 upgrade failed. I tried to upgrade to the latest release 8330AMEA_PBr4_1.5.0_rel101_PL3.2.0.51_A4.5.0.77.exe verizon.

  Now, my device appears to be watered.  It is the twice red light flash every 2 seconds.

  When I connect the device to my PC device manager sees the smartphone connect on the USB hub, but Device Manager never seem to find the device.

  I did a hard reset-no change.

  tried to reset the values by default using JL_cmder - no change, but got the following error.

  ---------------------------------------------------------

  Charger Pocket RIM Wireless Java
  Copyright 2001 - 2007 Research In Motion Limited
  Connection to the device... debug: COM in the course error
  Open: (0 x 80040001)
  Error: could not open port

  Order is complete!

  To complete the factory reset, remove
  the battery to dream a computer Pocket wipe.

  If you have already saved your
  data, do it now or it will be deleted.

  Press a key to continue...

  ---------------------------------------------------------

  tried to do a JL_cmder wipe - no change.

  tried to connect with no battery and. -No change

  Tried to delete the blackberry smartphone in Device Manager. -No change

  My 3 other mature all connect correctly to the mobile and devices Erzberg and Office Manager.

  PS Yes I remembeed to remove the vender.xml file when you do most of this stuff.

  versions of the software

  Desktop Manager = 4.7.0.32

  Device Manager = 4.3.1.15

  OS before 4.2 issue I think

  Visit this link:

  http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

• MY BLACKBERRY CURVE 9380 blackBerry smartphones

  Good day all

  My blackberry 9380 curve, asked me to restart and cela I did it, but after a while he began to show me a message saying JVM error 517 reset. I'm totally helpless because I removed my battery too and has replaced new but its always showing me this text... Please inform me of what to do because it's the first time this has happened... I really need help as in ASAP!

  We hope to get a quick answer.

  Thank you.

  Ashley

  Hello Bianchi

  Welcome to the community

  I know how it feels to have this error.

  First of all, please update the BlackBerry smartphone to the latest version of BlackBerry Device Software available before contacting the service provider wireless for repair or replacement options. For instructions on how to update the BlackBerry Device Software, visit the website of BlackBerry Device Software Updates or see KB03621.

  If the problem persists after reloading or upgrade, contact the vendor of wireless services for repair options or replacement should the smartphone BlackBerry still fall under the warranty coverage.

  See KB30332 for an example of JVM 517 error which is solved by a software update.

  Guilbert

  Ron

• BlackBerry smartphone Curve 9360 sometimes warms us up a little bit and the battery is discharged

  Hi, my blackberry 9360 is sometimes a really weird thing. Once a week, after that I used the device to check email, check facebook or even simply by removing the door in leather and put it right back it drains the battery at a very fast pace and hotter than usual. I'm not aware immediately, but when I use the unit 3 hours later for example the battery is almost all gone and the unit is warmer than usual. Please not that it is warmer, but at a level acceptable, just as if it had been used during this period of time, not overheating. I charge the unit and check the activity monitor application and the CPU was mainly used by the... Idle CPU. The part of the device that heats is not the battery, but the device itself. It is rather annoying because I don't know when it will happen again. The only email account, I have installed is a Hotmail account and it goes as well with wifi on and outside. Someone has an idea it might be? Thank you in advace for help. Best regards, Alexander

  Hello alexandrejv

  Welcome to the Forums of the BlackBerry Support

  Are sure you you are in an area where you have a good network coverage signal strength or if falls frequently.

  While our BlackBerry devices can feel hot tell a long browsing session, play games, download countinous or all supported. If we hold the Menu for a few seconds, it will open a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. run in the background.

  We should always try to close Applications correctly - avoid using key end to close the applications because it just minimizes the application and let it run in the background. Instead, press the Menu key, select close or Exit to exit the application. Don't let your browser open when not in use. If programs are running in the background, it will also allow overheating and also to quick battery drainage. Please take a look at those Article I don't know that it will help you overcome your problems:

  KB14320 How to maximize the battery life and available memory on the BlackBerry smartphone. 

   

   KB31531 : BlackBerry Smartphone 7 may feel warm during operation

   

  But, if you feel that this device heats up more then average, then you should visit your service provider for assistance.

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• BlackBerry Smartphones built in storage media errors, not now restart...

  During the last two weeks, I received several cases where I received

  the following error message: "built in storage not accessible due to a detected errors. You want to repair? »

  
  I said yes and he fixed the problem.  Yesterday, I sent a BBM message and the phone reset... on suddenly it reboot only gets 3/4 of the way through the startup process (stops under the 1 'r' in the Blackberry logo).

  I tried a multitude of things I've seen on many forums, including let it stand all night with the battery, try to start in safe mode (which I never could get it to do).  This morning, it does the same thing.  I found a post that suggested to reformat the internal memory, which I should have done when I had questions.

  Is it possible to get this reformatted internal memory if the phone does not start?  Any suggestions would be helpful.  I will ask a new phone of my business, but know that I won't get it until tomorrow... so I'm willing to try anything to make it work again (today).

  P.S. Yes, I'm one of those guys who will lead to 10 miles around traffic stopped, just to keep moving! ;-)

  Hi chmberry

  That's what I set my phone freeze (9860). By JSanders.

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life. Congratulations! Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.

  BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
  Simply select the model of the device in the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

  *****************
  IF the above does not work or help, you need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

  Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
  or download BBSAK http://bbsak.org/download.php

  If JL_Cmder does not work, you can try this:
  KB10144, http://www.blackberry.com/btsc/KB10144
  and this: KB20371 http://www.blackberry.com/btsc/KB20371

  Additional information:
  http://www.BlackBerry.com/BTSC/KB24395 "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

  Item number: http://www.blackberry.com/btsc/KB10144 
  KB10144 How to force detection of the smartphone BlackBerry using the Application Loader

   

  Good luck.

• BlackBerry Smartphones Enterprise activation

  Can someone tell me where to find the enterprise activation password?

  I'm trying to set up my email on my blackberr 9720

  Hello

  nikhils wrote:

  I have a situation with my BB9720 device which is quite unique. Since Friday, I am unable to find the activation link of the company which is usually found under "Advance system settings. He was there until Friday morning, but unable to find it since then.

  Reference:

  • Article ID: KB10192 No enterprise activation icon is present on the BlackBerry smartphone

  nikhils wrote:

  Just tried to call number of helpdesk of BB, but it seems that there is no support phone for troubleshooting, so asked to visit a store! Very frustrating... I hope it will get a resolution on this forum.

  For BES users, the first step in management is your BES admins... they all control and are your first stop for help. Otherwise, indeed your carrier will be your next step. Reference:

  • http://supportforums.BlackBerry.com/T5/social-lounge/how-this-site-and-formal-support-work/TD-p/2540...

  I hope that this information will be useful to you. It can be frustrating, is the support model that has always existed for BB, and all parties (BB, carriers and even end users) are required to comply.

  See you soon and good luck!