Blackberry Torch 9800 Smartphones BlackBerry cannot connect to the world of BB and BBM. Help me please

Similar Questions

• BlackBerry Torch 9800 smartphone failing to connect to the Blackberry Desktop software

  Recently I seem to get a continuous "Connection" message to BBDTS. Have you tried the following:

  -the latest version of the BBDTS software.

  -restarted the pc (Win7x64)

  -restart the blackberry

  -tried a different usb port

  Nothing has worked. It seems that the blackberry connects to the pc OK

  Any ideas on how to get a connection established

  Thank you

  Hello!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry Torch 9800 smartphone does not connect to the server and server BBM problem

  I have a BB Torch 9800 and starting the 29th Dec e-mail could not be received and BBM works do not. I have nothing, they just stopped working.  Made all types of hard reboots even take off the battery and SIM card, and works in the BBM id. Just downloaded BBM app ver 7.0 thinking he would help and now get BBM, temporary server problem message.

  Help, please. Provider is AT & T.

  Thank you and happy new year who can get my BB working again!

  bbarnes821

  My guess is that your supplier, ATT, changed your data plan. Call them and make sure that your account is configured correctly for BB services.

• BlackBerry Torch 9800 smartphones does not display correctly the web pages properly and is healed by a reboot

  The normal display of the torch screen is shortened, the top of the page you are looking at is then repeated at the bottom section. Allow about 3/4 inch

  7, I made a new upward with the desktop software. Then, I removed all the info on the phone, then upgraded to reinstall the operating system. After that, I did a restore my files and programs. After the start, I did a battery pull. I think I can consider the issue RESOLVED because it plays as it should since Sunday

• BlackBerry Smartphones can not connect to App world via PC and Blackberry phone, someone knows how to fix this?

  Hello

  It's been 1 month that I used my app world via my phone last using the Wi - Fi connection to download an application. Last week, I try to download an application through my PC, but app world does not recognize my phone when I try to download. I ve tried solutions fix my phone not recognizable around the world of the app in the PC, but nothing happened. So, ive decided to connect to wireless again. But when I try to connect to the world of the app, it says that,

  "You are currently on a service plan that requires a Wi - Fi connection to use this application. If you want to use this application outside of a Wi - Fi connection, please contact your service provider to upgrade of data plan".

  Can someone help me or know this problem?

  Thank you. Hope someone can help me with this.

  Hello! Thanks for your reply. Ive has already know what is the cause of this issue but, initially, Im just using my BB Phone to connect to the world of the app and work with my solution. So here it is to connect to App world using BB Phone 1. Connect wifi 2. update your Blackberry ID and password on your phone, it is, I've just updated my Blackberry ID and password because I forgot to change my information on my phone. 2 months ago I change my ID and password to the web, so I think that the world of the application is unable to recognize my old identity. haha hope it helps others

• Programs cannot connect to the internet, while IE8 and firefox work very well on the internet.

  I used google chrome as my default browser, but one day it stopped working, while firefox and IE always worked / work fine now.  When google chrome no longer works, all my programs stopped to connect to internet, like Skype, itunes, WMP, etc.  The itunes gives error me is "make sure that your network connection is active and try again.  When I download programs through to firefox or IE8, now my default, they download but used to install or connect to the internet (I tried to reinstall chrome after that deletion but it will not be completed).  I was certain this isn't the router or the Internet itself, my wireless works very well to navigate through the Internet and other computers on the network do not have this problem. problem when I connect to other wifi networks.  The help and support center will not be to the point after that I click on it.  I use windows xp sp3 home edition 2002.  I looked through the other threads to see if I can solve the problem, check the exceptions in the firewall, disabling firewalls and other security, running an antispyware/malware, someone suggested (super antispyware), lowered or disabled security settings, but all without success.  I don't know what to do at this point but to restart the system.  Please help, any suggestions?  Thanks in advance.

  Hi unlucky2013,

  Follow the steps from the link below: Windows XP Internet programs cannot connect to the Internet through the connection broadband:http://support.microsoft.com/kb/307164

  With regard to:

  Samhrutha G S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• BlackBerry Torch 9800 smartphones, unable to connect to Wi - Fi

  When I created my Torch 9800 to connect to Wi - Fi, the home screen indicates the SSID of the access point, but when I try to use the browser, it displays "unable to connect to the internet, please try again later.

  The 'Device and status Info' screen reports the WLAN IP address as 0.0.0.0.

  My Wi - Fi point reports that the BB is 'on' and it is assigned an IP (192.168.2.17).

  At one point my initial screen has reported that three available updates.  However, whenever I clicked on a line with an update, an error message reported that "the data service is not operational" and the message about the update have disappeared.

  Snooping with Wireshark show that, when the BB is enabled, an ISAKMP tunnel is established between the BB (at the address 192.168.2.17) and segw.uma.rogers.com (to 74.198.30.49), so there is absolutely nothing wrong with the wireless connection.  (My cell provider is Rogers).

  My BB was received (all-new) beginning April 2012, and I've updated the device of the bundle bundle 6.0 695 to 6.0 2921 on 2012-04-12, after installing the Software Desktop on my PC.  (Desktop software offers the update, I did it just; I wasn't even aware of this community at later.)

  Any help to solve this problem will be appreciated!

  BillJ wrote:

  jwatwood wrote:

  «... and that I should contact the manufacturer of your device to solve Wi - Fi problems.»

  It's news to me.  Way to go with customer support, Rogers!

  And what happens if your browser did not work at all?  It is not cellular, it's the internet.

  This gave me the idea.  After having poking around in the different screens of the phone, I realized that defining "Data Services" under "Mobile network" to "off" turns off * all * data services, including a Wi - Fi connection.  This opens me to charges on cellular data binding, but the flaw in my plan "pay-as-you-go" is to ask me money before allowing access (and only for navigation), so as long as I open the browser outside of my home and my work, I'll be OK.

  Thanks for the tip.

• BlackBerry Torch 9860 smartphones does not connect with the pc via the USB port.

  We have a new Torch 9860 which does not connect with a PC via the USB port.  What should do?

  SlaKir wrote:

  The answer is YES

  Well, then your USB port is likely.

  Restart the PC and BlackBerry (with smart BlackBerry power onthe phone, remove the battery for a minute and then reinsert the battery to restart).

  Then, connect with the USB cable and a rear main USB port at the back of the PC, not a front USB port.

  Hear a ringing or sound from the PC indicating that the BlackBerry is connected?

  Start the BlackBerry Desktop Manager software. Give it a minute to recognize the connected BlackBerry device... you see the code PIN of BlackBerry on the PC in the BlackBerry Desktop software?

• BlackBerry Torch 9800 smartphones will no longer display the global icon

  Hello

  I have a torch 9800 and updated Os 6.0...  I live in Virginia and use AT & T Wireless.  I love this flashlight and want to stay with her, but I had some problems with an inability to reinstall the programs that I had uninstalled months ago... I would get an error when loading the program after you have reinstalled it.  I had read about it and I decided to not worry about this and passed without these programs.

  Now... Today I have app world?  I uninstalled and reinstalled several times.  Read many forums and even wiped the phone and reinstalled still no app world.  I you need help, because I had (thorugh installed app world) programs and would like to reinstall them.

  I currently have the Blackberry Torch 9800 3 g, WiFi with the Bundle 6.0 2647 (v6.0.0.600, platform 6.6.0.223)

  Any help is appreciated.

  JSanders message (last BONE 9800: 6.0.0.666)
  Options
  29/09/2011 12:10 AM) worked for me!

• Z10 blackBerry cannot connect to the network mobile/phone on Z10

  Please, I am unable to connect to the mobile network. cannot make or receive calls.

  whenever I restart the unit on Black berry z10, it resets the date and time of the year 2015 instead of the year 2016.

  It has been a challenge after that my camera has been upgraded to 10.3.2.2836

  Please I need your help

  As a last resort, I would use an autoloader to reload the operating system.  If this does not work after that then it is a hardware failure, or the device is not compatible with the networks in your area.  Assuming that this worked before and suddenly left leads me to believe that it's a hardware problem.

  http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...

• 10 Blackberry Protect BlackBerry cannot connect to the service of error on BlackBerry Classic

  Unable to connect to the classic BlackBerry Protect on BlackBerry service after the upgrade of the OS for OS 10.3.1.2072 10.3.1.1154 flows. The problem is not resolved even after upgrade to the latest official OS version 10.3.1.1581. Someone at - it experiienced this problem and is there a solution?

  Thanks for your reply and information about BBOS and BB10 users affected by the issue of BlackBerry Protect service. However, I have since effectively solve the problem with an intuitive understanding and a little help from Crackberry.com. Before checking your answer, I saw a comment written by Blaize the Crackberry.com about users who purchased devices BB ShopBlackBerry or Amazon, but have not yet received the recent BlackBerry 10.3.1 update. Referring to a display on Twitter by Michael Clewley @MichaelClewley the following procedure has been proposed "Power off, remove the sim card, restart WiFi only. Look for the updates. Power off, re - insert sim, continue. "On a haunch, I decided to use a procedure similar"turning the unit off, remove sim, restart with WiFi on and then turn it on BlackBerry Protect. To my astonishment, BlackBerry Protect service was restored. Finally, put off, re - insert sim, check the BlackBerry Protect service to check the condition of the remains on. Success!

• Q10 Q10 Blackberry BlackBerry cannot connect to the Rogers network

  Hello

  I am not able to connect to the network on my Q10. I wiped my phone already. The phone recognizes my sim card and updates information contact in my phone and indicates my phone number in the phone app, but above the network just shows a red 'X' bars. I used did a battery pull, factory reset and a link from Blackberry to restore the software does not. It is also updated the latest version of the software.

  Thank you

  No luck. I went back to Rogers and traded upwards to an iPhone.

  Thanks for your help

• Software BlackBerry cannot connect to the BB to BB link identification service after that PeerManager caused an Access Violation (0xc0000005)

  Downloaded and installed the latest version of BB link V 1.2.2.13 on my PC under Win XP SP 3 no noted problem.
  I just bought a new Z10 which has the last OS 10.2.
  Gets a BB ID and I am able to log in via the Z10, as well as via the browser (Firefox) on my PC.
  When I start BB link and select Sign In, I do not get a prompt for my BB ID or a password.
  I get a screen that says "unable to connect to your Blackberry ID confirm that you're connected to the Internet and try again."

  I can connect my Z10 to BB Link (via USB). The Z10 is detected and I can synchronize.
  Then, I created log files.
  The PeerManager_ERRORLOG. Text says that
  PeerManager caused an Access Violation (0xc0000005)
  in the PeerManager.exe module to 001 b: 004093a 8 CurrentThread:0000071 C.

  Considering the Knowledge Base of Blackberry without result.

  How do I get this resolved?

  Can I submit an incident report?

  The problem was solved by upgrading from Windows XP to Windows 7.

• Z3 blackBerry cannot connect to the wifi router

  Hello!

  Today, I got my phone.

  After selection of the language of the user and skip the insertion of the SIM card, to the window "to connect to WiFI", I select my wireless network and I type the password, but the massage was 'failed connection' could not connect to the WiFi. The appropriate settings were made in the settings of the router

  The first is I use this kind of phone and I don't know what to do to connect to the wifi router?

  Can you help me?

  Problem solved. A discrepancy between the MAC has been marked on the box and the real of the phone. The factory error.

• Classic classic BlackBerry blackBerry cannot connect to the BlackBerry Server

  Hi all
  Somebody got same experience?
  I tried to use WiFi, register BlackBerry registry BlackBerry menu.

  Suggest to my BlackBerry works?

  Hundreds of questions... Take the time to read through the posts here and on other sites. All of these issues directly affect you? No way of knowing. To test, you need to revert to a version you know worked correctly.