BlackBerry Z10 no service on Z10

Similar Questions

• Z10 Office 365 BlackBerry / BlackBerry® Business Cloud Services

  Hello... About to get a system Z10, but thought that I check to see if someone has managed to link the Z10 in a Setup Office365 / BlackBerry® Business Cloud Services? I tried to search but have not been able to find all messages to see if it is possible...

  Configure you your e-mail as an ActiveSync account - enter your e-mail address and password allows you to access your emails in the details of the accounts and it sets up the email.

  BBCS is a version of BESx and does not support devices BB10.

• BlackBerry Z10 Default earpiece/Headset Bluetooth / output Audio Plug

  During the drive, I have a kit hands free bluetooth (speaker jabra) and I have the audio output taken mini plugged into my car for audio (stereo / music).

  During audio playback to my car, it uses the audio Jack very well, the problem is when I receive a call, I want to use the bluetooth headset device instead.

  Now when I receive a call, the audio of the call is routed to the mini taken and I have to manually select the helmet after answering the call which is a pain in the...

  Is there a way to set the default device for different outputs.

  for example

  Use the mini as the audio device output by default when the music plays.

  When I get a call, use the headset as default device bluetooth for phone calls.

  When I hang up, swinging back to the mini taken (because it is the default device for audio)

  In addition,

  I ordered the bridge thinking music that he could solve my problem.

  Will I have the same problem with it when 2 bluetooth devices are connected? for example, the audio gateway and my bluetooth headset.

  Should be able to assign the bluetooth services specific to the results of the default value.

  for example Audio > mini plug if it is present as a default value if no, he can use bluetooth

  Calls > bluetooth headset.

  Hope that makes sense.

  Dave

  The Blackberry music gateway solves this problem (kind of) works better... when the two jabra or any other headset device is connected and the music gateway is connected it muffles call correctly and works correctly...

  The new problem is introduced only if you have a headset (bluetooth or hands-free headset) that also supports music services. (The two compete to connect to theses services)

  I suggest buying a hands-free device that does not support music services (only a helmet) and then you should not meet for the problem below

  Read this new thread to see the solution to this new problem, if it still exists.

  http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/Bluetooth-services-and-BB-music-gateway-enable...

• Monthly data of blackBerry Z10 and call usage limit check and alert

  Hi team,

  With BBZ10 we are missing to have alert and the limit control for the use of the data and the use of the phone call.

  This seems to be a fundamental characteristic for any smartphone to live and android already supports this.

  Most of smart phones is purchased with contracts that have limited the use of the data and phone call.

  Please update if no development or a solution on this.

  Thank you

  Ravindra Dolas

  Hello ravidolas,

  Thank you for your question. You're right, that's not a feature of the BlackBerry Z10. Your mobile service provider can offer that service, then I would say that contact you them for more information. I want to thank you for your comments. We value your feedback as we work constantly on improving our products.

  Nice day.

• BlackBerry Z10 Z10 does not synchronize all the contacts

  I got my Z10 yesterday of an iPhone and it's not sync all contacts with my Windows Live (Outlook.com) account.

  I noticed that when I went to call someone and could not find their contact.  Talk about panic that I thought he was gone forever, possibly stored on my old camera locally and not synchronized with Live.  I logged Live and he was there.  I couldn't find an option to force a sync so I have disabled synchronization of contact who took ALL the contacts and then I turned back on it and they came back.  The contact that I needed was there.

  Later, I went to call someone else and their contact was not there.  I started looking through my list and noticed that there are a few missing.  Turned contact sync and some come back, but then others are missing.  I did this about 5 times now and have not a list complete.

  Anyone has any idea why?  Y at - it an option to make the Z10 save contacts on site?  I don't want to be dependent on the account that I connect it my contacts list.  I don't want to lose them if unlink an account.

  My provider has refused to communicate with the BlackBerry® Technical Support Services and suggested that I use Gmail instead.  I am now using Gmail sync my contacts and using Live for email, calendar and reminders.

• BlackBerry Z10 ghost SMS/MMS/Email

  Hi all

  Recently "converted" to Blackberry and I'm starting to like it, but having a few problems with 'Phantom' SMS notifications that appear on my home screen.

  I checked my phone, SMS messages, and I am not able to see them. I rely on this phone for work, and missing messages SMS becomes a bit long in the teeth (if that's what actually happens).

  Any idea on what is the cause and what is the solution?

  Hello Ben,

  Thank you for your question regarding SMS notifications on your smart phone BlackBerry Z10.

  As a test, having someone you know sends you a message test SMS to confirm whether or not it is received. It may be possible that your new notification SMS of a previous message has not erased.

  If the message is not received, reinsert the battery as a test and if this fails to solve the problem, contact your mobile service provider for assistance.

• BlackBerry Z10 regarding problems of internet connection on blackberry z10 using sim network connection & Derek bsnl

  Dear all,

  I am the first time the z10 blackberry user & use the services on network of BSNL (MAHARASHTRA) India.
  I am able to use internet for awhile when I swith the cell phone on, but inside a few connection minutes is lost & msg read ischeck network connection & try again & then I don't get the connection. Z10 BlackBerry supports the GPRS of BSNL service provided but I am not able to use internet services please help

  PLIs tell me done blackberry z10 will require anti-virus software for the Internet virus threats
  Stéphane jeandonnet

• BlackBerry Z10 IMPORT/EXPORT of CONTACTS OF BBB FILES to VCF FILES OR TEXT

  I got a blackberry Z10 (unlocked version) which was defective and he has been replaced by an other Z10 (also unlocked) blackberry. Because the OS versions are different, I can't restore my contacts from the old to the new. BlackBerry has said that this is due to the difference in OS versions. I downloaded the bb world app that import/export of contacts, but can import text or vcf files and not the bbb files.  I downloaded Extractor backup blackberry but was disappointed to see that BB 10 backups are not supported yet. Please I need help with my old transfer contacts from my old bb to my new bb z10 z10. I use a computer hp laptop 8 windows.

  Thank you

  So I guess you never backed up your phone using BlackBerry Protect, or you did.

  If you did, you can install your contacts from there.

  If you do not, think to do for next time.

  Read all of this page, there is not much to read: http://worldwide.blackberry.com/ap/protect/

  If you have never enabled BB Protect you.  Go to: settings, BlackBerry Protect, marketing and you must also turn on location services.

• BlackBerry Z10 drag upward with answering machine

  Y at - it a simple and fast way for handup/disconnect from an incoming call without answering and then hit the button to hang up.

  You don't want to take a call, do not have the phone on silent. You want to disconnect and let go to the virtual machine.

  Hello kevingets,

  Thank you for your question on how to send a call to voicemail for your smartphone BlackBerry Z10.

  You can do this by pressing the name of the appellant on an incoming call (a thin red icon should appear on the top) and slide it toward the top. The call will go to voicemail if activated service.

  Let us know if that helps.

• BlackBerry Z10 Z10 is not running... More details about the post

  Watch list prior to the incident:

  -my phone needs to be rebooted now and then because the phone has no reception Internet... all I get is this small h but when I restart it, it goes back to the 3G...

  -During the loading of my phone, if I acsidentaly loosen the usb microphone connected to my phone. my phone is just dies without warning, as it comes to fade and other things... I only wait a few minutes for her to turn its own

  -my phone started to disable its own (not during loading) only at random even the phone is idle I'll just fint it restarts on its own... and while I use the phone it just restarts...

  -my phone started having a flashing model for the Red led lights up when he died... the rate is 4 seconds blinks... the phone would turn not...

  -my phone turned on automatically... I noticed that the battery is only 20 percent when he died it was more than 50%

  -When I tied my phone it just turned off on its own...

  -the phone is now have a constant lit red light led... the phone will not turn on

  -i out the battery... Remove SIM... remove the sd card and pop while... no joy

  -After removing the bss (battery, sim card and sd card), the phone has lost its constant red led clear status and is now dead

  Observations after incident

  -i tried removing the battery and popping in... no joy...

  left-i it doesn't charge for at least 7 hours... no joy

  -i left without the battery for 4 hours... no joy

  -the phone connected to my pc for 4 hours left... the red light continues returned...

  -i tried to reload the OS purchase my computer does not detect my phone so... no joy...

  d ' irritation if took out the battery and sent... the phone has lost its status as a continuous red light...

  Note * it was in an interval of 3 days

  I would really appreciate the help, the location of the place where I can get it replaced is not easily accessible... I would like to replace as a last resort because I have important data on my blackberry z10.

  If you are willing to help and need more details please do inform me.

  Hello everyone I would like to thank the person who tried to help me, but here I am with the best solution to get your z10 to run...

  1 collect information of the nearest BlackBerry Expert Center close to you. here a link that will help you find one.

  http://global.BlackBerry.com/en/support/support-store-locations.html

  2 contact, then tell them the details of the incident, symptoms, etc...

  3, they will say to bring the product to them because they need to change the sone (OS) software and material things... they also explain how the service works... the device will be in 6 weeks max.

  4. wait...

  I hope to help the people who are currently with these problems, Z10 is a great device. He has an amazing interface as all the blackberry is... also amazing on the keyboard of the screen very responsive... sad to say, it doesn't have a lot of applications, but that doesn't bother since I'm not really a person app... CIAO well! Ganna let this thing like solved but we look forward to answer you if you guys need something said...

• Cost of data blackBerry Z10

  How do you turn cost data on BlackBerry Z10

  go to "settings", then click on "Mobile Networks" then you see the options to activate 'data services' out there!

• BlackBerry Z10 adding HTML tags to emails are sent to those using OS Z10 - URGENT please

  BlackBerry z10, keep adding HTML tags to my e-mails, so receives it cannot read them.

  even more recently my POP email doesn't work at all on my phone, really bad experience with BlackBerry Z10 I miss my iPhone so much.

  I hope that the new updates will fix all these issues.

  If someone have a solution please notify

  Hey abualroob,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  We are aware of this problem and the current workaround is to use a SMTP server requires authentication user name and password.  You can get this information from your Internet service provider's SMTP server.

  Once you have the info, go to settings > accounts and click the e-mail account.  Scroll down the page until you find the user name of the SMTP server.  Placer place in the information requested and the SMTP server, and then tap Save.

  Test it by sending a new email message.

  Let me know if you have any other questions.

  See you soon.

• BlackBerry Z10 tries to remove newly BBID Z10 configuration and use an existing BBID

  Hi, I recently bought a new Blackberry Z10 camera. I started setting up. I wanted to create a Blackberry user ID if I entered an email address that I use frequently. I got an error message stating that the e-mail address is already in use. I thought that I never used a Blackberry ID/product/service forward. I couldn't understand why this email address was used, then after you have re-entered it a few times I decided to try using another email address that I use as often. I put the BBID using another email address, however I have not confirmed it yet. A few hours later, I realized why Blackberry gave me an error message on the first email address, I tried to use. On two or three years I created BBM on my Iphone with a Blackberry ID for text messaging. I used a couple of times and didn't use it thereafter. The next day I went in my email account to see the email confirmation for the BBID I put in place a few days ago. Rather than confirm the BBID, I saw an option: If you did not create or do not recognize this account, remove this BlackBerry ID. Which is what I did. I deleted it. Because I didn't use this BBID. Then I tried to connect the Z10 with the BBID, I created three years ago (before logon on the phone I have to reset my password on the site Web of Blackberry). I could not log in with the old BBID, I created while all the information is correct (I can log on to the Web from Blackberry site, see my profile and settings). The phone tell me the username and password is wrong when I click on the button check that it is just for the opening session with my information screen. The problem is that the phone keeps the profile settings and e-mail address since when I put in place a few days ago and I can't get rid of it, because it is associated with the phone. I read on the forum somewhere, that, in order to get rid of a BBID who is on the phone, I would need to do a reset and community support of Blackberry. Not sure if this is true. The issue is when I try to do that, I have to enter the password that I deleted so I'm stuck BBID. Don't know what to do. I'm all new to Blackberry and would appreciate any support you could give me to solve this issue.

  Hello and welcome to the community!

  Unfortunately, you are now in a difficult situation...

  Mioprincipe wrote:

  I read on the forum somewhere, that, in order to get rid of a BBID who is on the phone, I would need to do a reset and community support of Blackberry. Not sure if this is true.

  Indeed, this information is true. The only way to remove the association between a device and a BBID must WIPE the device. But... you've discovered...

  Mioprincipe wrote:

  The issue is when I try to do that, I have to enter the password that I deleted so I'm stuck BBID. Don't know what to do.

  This means that the device must execute the last branch 10.3.2.xxxx of the operating system, which includes the anti-theft function required by the Government, which requires that before a device is deleted, the anti-theft function BBProtect be first to be defeated before the wipe. Without this step, after the wipe, the same BBID is required (to prevent a thief using the device at all).

  Here is some useful information (all the "official" BB staff):

  • http://helpblog.BlackBerry.com/2015/06/getting-started-with-anti-theft-protection-in-BlackBerry-10-o...

  If you purchased your appliance from ShopBlackBerry, Amazon (U.S. / UK) or the Porsche Design Store, please communicate with BlackBerry using the details on our page contact us.

  Contact us blackBerry > http://blck.by/1MxtqPR

  If you bought your device with a wireless service provider, or a retail store in person, or online, please contact them for assistance.

  When you contact your point of sale, please have the following prepared;

  DO NOT PUBLISH THIS INFORMATION IN THESE FORUMS

  -Your BlackBerry ID
  -Proof of purchase such as a reception
  -A copy of your wireless bill that shows your phone #.
  -A copy of your ID issued by the Government

  Good luck!

• BlackBerry Z10 cannot add the iCloud IMAP e-mail. Weird error message.

  Hello

  Just, I've got my mobile business phone, a BlackBerry Z10 and wanted to add my iCloud service in the personal workspace. The contacts and the synchronization of calendar just fine, but when you add the mail I get this error message:

  "order: b 'CAPABILITY'-online socket error:-too much reading 0.

  Also when you try to add the e-mail as an IMAP account standard account, enter all parameters according to Apple, I always get the error message once he wants to "save and check your settings. I also tried different combinations of ports (587, 25), smtp, SSL and StarTLS. Using the user name with or without the @me.com. Use @icloud.com instead @me.com,... etc. etc. Always get this error message.

  Then I though perhaps administrators blocked this feature, however I was able to add my personal gmail account, which would have been the case if they would block private emails.

  Any help much appreciated!

  Thank you, Christoph

  I have solved the problem now.

  It is not logical to me, but it works.

  Rather than take the path normal through the settings, accounts, add imap, etc.

  I did this:

  1. slide to the left to open the hub

  2. press the button 'More' at the bottom right

  3. tap on settings

  4. type e-mail accounts

  5. tap on add account

  6. tap on advanced

  7. tap on IMAP

  Then follow the normal steps by filling out the form.

  I know that (I think) is in the same place to complete the form only when you go through the steps described in the knowledge base article.

  Still, I can't explain why, but it worked for me. Using the same exact references.

  Thanks for your support tho!

• Problem blackBerry Z10 Custom ring your SMS

  I can customize the ringtone for some contact.  My problem is that the ring works only for calls. It will not change to the texts.  I don't understand that the process or change is the same.  Is there any solution for this?

  Hello markpaxman,

  Welcome to the forums.

  The ability to set a specific tone for text messages is not available on the BlackBerry Z10. Thank your for your comments on this feature, we value your feedback as we are always looking to improve our products and services.

• Situation Terrible Z10 blackBerry with Terminal device - BlackBerry Z10 STL-1

  Hello. I have a great difficulty.

  I'm a big fan of BB devices. Some time ago (about 1 month) I bought a BlackBerry Z10 new, sealed. The reliable eBay with "eBay Giving works" seller that is managed by PayPal Givinf Gund.

  The only problem - is that I am living in countries that are NOT supported by BlackBerry at all. Belarus (Belarus). With my work, sometimes I leave (Russia, Poland, Germany) and I can activate my Z10.

  In my country, all the 'usual' phone services works great, calls, internet with a local carrier, currently I use Velcom. But its suddenly yesterday morning, my phone has become "Device PIN Blocked.".

  It's terrible, I don't even understand WHY? What is the mechanism of the use of BlackBerry, follow or do something else that blocks normal users?

  OK, I understand that my country is not in the list. But I can't use m big phone, no worries. It works.

  I use my phone not only in Belarus, I am an engineer in a large COMPUTER company and sometimes I go abroad, and I want to use my phone without this kind of stories.

  I bought my phone from a seller 100% legal, which is supported by PayPal, which gives funds. I'm the one who opens a box sealed with the phone. I'm the only one who has used this phone at all. For the past two weeks, I use my Z10 with 2 SIM cards in a business trip.

  And what now? The phone is locked.

  Is this ok? Billion devices worldwide works very well even in those countries as my native - Belarus! But the only mystical problem related to the BlackBerry. There are hundreds of topics in internet with a similar problem.

  I love you, BlackBerry, and I know that your position on this market. In situations where the actual users are denied and spit in the face by the company, the company was under the market. It's unacceptable, disrespectful and ugly!

  I don't even know how to restore my phone. I need my phone back. Extremely.

  I have all THE information on the seller, links, much, bills! I have an original box, I have ALL. And 'Device PIN blocked'.

  This problem IS NOT related to my service provider. They don't even know about this kind of blocks. And it is a problem of BlackBerry.

  I can provide more information on my phone. Please, I beg you.  I don't want to forget the BlackBerry.

  * Deleted *.

  I restarted Factory Reset but created new BlackBerry ID and activated my phone with that ID, it seems to work now.
  I don't know why and how. But it works. I hope it won't happened again.

  Thank you all for the help and answers. I really appreciate that.
  Peace