BlackBerry Z10 Z10 stuck while rebooting at 99%

Hello

My Z10 is stuck at 99% after the upgrade restarted (10.3). I waited 2 days without any progress.

Reading on different coments, I have Gaytan, remove the battery, I forced the hard reset, I did default settings... I made several attempts, and whenever I had to reboot the device, it gives the same result. Boring

Any help please?

Thank you

Hello and welcome to the community!

Unfortunately, it looks like you are the victim of one of the known issues, where the method of automatic update causes corruption (you did not say what method you used, but I'm guessing that the update of the OTA on the device). When this happens, the only thing to do is to reload the operating system. If the LINK cannot do, then your only choice will be the unofficial autoloader method.

Good luck and let us know!

Tags: BlackBerry Smartphones

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