Blue screen appears to be related to anti-virus software

Similar Questions

• Blue screen appears suddenly without warning

  On my computer, the blue screen appears suddenly without apparent cause.
  don't know what happens to my laptop that it's the first time on my computer laptop .it happens before on my pc
  My XP pRO features I have a GIG of Ram please help any body

  In addition to what said Gerry, I would do this:

  Because the Microsoft Answers forum doesn't want any kind of information system when a new question is asked, we know almost nothing about your system.  Not knowing the basic information a problem prolongs the frustration and the agony of these issues.

  We know that you have XP Pro and 1 GB of RAM.  It's not enough information.

  Thank you MS Answers, allowing the resolution of simple problems as frustrating and a lot of time as possible.

  Provide information on your system, the better you can:

  
  What is your system brand and model?

  What is your Version of XP and the Service Pack?

  What is your Internet browser and version?

  Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

  The question was preceded by a loss of power, aborted reboot or abnormal termination?  (this includes the plug pulling, buttons power, remove the battery, etc.)

  The afflicted system has a working CD/DVD (internal or external) drive?

  You have a genuine XP installation CD bootable, which is the same Service as your installed Service Pack (this is not the same as any recovery CD provided with your system)?

  Do you see that you think not you should see and when you see it?

  If the system works, what do you think might have changed since the last time it did not work properly?

  Your system seems to start OK and then crash or didn't he start not at all?
  Can you make the system crash when you want?  For example, you would say that there is no specific system activity that coincides with the accidents (like watching videos, playing games, etc.).

  The next time your system crashes, provide more information on what you see.

  Here's a BSOD example showing information you provide:

  http://TechRepublic.com.com/i/tr/downloads/images/bsod_a.jpg

  Send for the nose and the Red arrows (3 to 4 lines total).

  Send all * line STOP message since there are clues in the 4 parameters.

  If there is a name of the file listed in the STOP message, don't forget to include this information too.

  Ignore the boring text unless it seems important to you.  We know what a BSOD looks like, we need to know what your BSOD looks like.
  Now provide more information about your system and data against more recent accidents.
  Click Start, run and enter in the box:
  Msinfo32
  Click on OK and when the system info summary appears, click on Edition, select all, copy, and then paste the information here.
  For information about video drivers, expand components, click view, click on edit, select all, copy and then paste the information here.
  There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.
  This will minimize back Q & A and eliminate guesswork.
  Download BlueScreenView here:
  http://www.NirSoft.NET/utils/blue_screen_view.html
  Unzip it and run it (BSV installs nothing) and let him complete the digitization of all your crash dump files.
  If you double-click on depressed, you will get information on it (including the field caused by the driver) and you should be able to spot the problem right away - especially if you see a model in landfills where Caused by field pilot is the same (beginning with this driver).
  BlueScreenView tries to find the right driver or module that caused the blue screen by looking inside the stack of the accident. However, be aware that the driver detection mechanism is not 100% reliable, and you should also look in the lower pane, that display all drivers/modules found in the stack.

  Sometimes BlueScreenView will involve XP files as being the cause of the accident (ntoskrl.exe, win32k.sys, hal.dll etc.) but they are probably not the real cause of the accident (BSV is doing the best he can).

  You will need to either pick up some example crashes over and look through them, or find somewhere the XP files are not the 'cause' or you can upload your files to your SkyDrive crash dump and someone with the windows debugging tools can help take a look at them more closely.

  Select (highlight) one or more of the most recent dump files by clicking on them and hold down the CTRL key to select multiple files.  Try to select only the most recent links that relate to your problem (perhaps five or six to start dump files).
  Click on file, save selected items and save information from the dumps to a text file on your desktop called BSOD.txt.

  Open BSOD.txt with a text editor Notepad, WordPad, etc.), select all (Ctrl-A), copy all the text in the Windows Clipboard (Ctrl-C) and paste the text to the Clipboard (Ctrl-V) back here in your next reply.

  Here's an example of report ASB to a single BSOD I initiated on purpose that indicates the cause of the accident as the pilot i8042prt.sys belonging to Microsoft Corporation:

  ==================================================
  Dump file: Mini102911 - 02.dmp
  Crash time: 2011-10-29 04:54:36
  Bug Check String: MANUALLY_INITIATED_CRASH
  Bug check code: 0x000000e2
  Parameter 1: 0x00000000
  Parameter 2: 0x00000000
  Parameter 3: 0x00000000
  Parameter 4: 0x00000000
  Caused by the driver: i8042prt.sys
  Caused by the address: i8042prt.sys + 27fb
  Description of the file: i8042 Port driver
  Product name: Microsoft® Windows® Operating System
  Company: Microsoft Corporation
  File version: 5.1.2600.5512 (xpsp.080413 - 2108)
  Processor: 32-bit
  Plant address: ntoskrnl.exe + 22f43
  Stack address 1: i8042prt.sys + 27fb
  Stack address 2: i8042prt.sys + 2033
  Battery 3 address: ntoskrnl.exe + 6e715
  Computer name:
  Full path: C:\WINDOWS\Minidump\Mini102911-02.dmp
  Number of processors: 4
  Main version: 15
  Minor Version: 2600
  Size of the dump file: 94 208
  ==================================================

  Send information BleuScreenView of 5 last memory dumps (if you have 5 dumps memory yet, send the most recent, you).
  While you wait, please follow these steps:
  Perform scans for malware, and then fix any problems:
  Download, install, update and do a full scan with these free malware detection programs:
  Malwarebytes (MMFA): http://malwarebytes.org/
  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
  They can be uninstalled later if you wish.

  Restart your computer and solve the outstanding issues.

  It is sometimes easier just to download the memory dump files since your last breaks down on your SkyDrive (everyone has a SkyDrive for file sharing).   So can someone who already has Windows debugging tools to look at things and understand what is happening.

  Dump memory of recent crashes and BSOD files are usually in this folder:

  c:\windows\minidump

  The files will be named something like this:

  Mini120311 - 01.dmp

  You need to download the latest... maybe 5-10 of the most recent crash dump files should be sufficient if you who have a lot.  If you do not have that much, send what you have.

  Getting started with SkyDrive:
  http://explore.live.com/SkyDrive-get-started

  Once you get your downloaded files and watch them on your SkyDrive, you need to 'share' your folders/files so that others can see them.

  Here is a link that tells you how to:
  http://explore.live.com/Windows-Live-SkyDrive-change-access-permissions-FAQ

  Then click on the button "insert a link".  When you click on that, a window opens that contains the link to your SkyDrive files.

  Copy the contents of the box "copy this link to share:" in selecting the content of the link (it will be all highlighted), press Ctrl + C (copy) and then come back to the forum and in your next message, press Ctrl + V to paste the contents of the link back here.

  What you paste the return will look something like this link on my SkyDrive:
  https://SkyDrive.live.com/redir.aspx?CID=6a7e789cab1d6f39&RESID=6A7E789CAB1D6F39! 311

• conmputer crashes and blue screen appears and the computer restarts

  my computer guard crash blue screen appears and then the computer restarts, reinstalled windows xp and the problem persists

  If you reinstalled Windows, then you can be sure that it is hardware related.

  The three most likely culprits are the processor, graphics or RAM card. Unfortunately exactly identify the problem will always be tricky unless you have access to the spare parts that you can switch to turn.
  Neil
  www.nwarwick.co.UK

• Tecra 9100, a blue screen appears

  When I start Novell GroupWise on my Tecra 9100 a blue screen appears? Very weird. Can someone help me to stop this.

  This happens when I start CD creator as well. I would like suggestions.

• Re: Satellite A300-29n - blue screen appears during installation of XP?

  Hello

  I'm working on windows vista and no problems
  When I tried to put in place XP on the machine, after loading windows files
  It was written "the installation program starts windows.
  everything was fine
  a blue screen appeared (a problem has been detected and windows has shut down to prevent damage to the computer...)
  Please help me
  Thank you

  Hello

  Go to BIOS (press F2 during the laptop turn on) and change the compatible SATA AHCI mode.
  Save the changes and try to install again the Win XP on this laptop.

  Good luck

• A satellite - blue screens appear

  Can Hi anyone help?

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7600.2.0.0.768.3
  Locale ID: 2057

  More information about the problem:
  BCCode: 50
  BCP1: FFFFF880060F5C5C
  BCP2: 0000000000000001
  BCP3: FFFFF880079A0165
  BCP4: 0000000000000000
  OS version: 6_1_7600
  Service Pack: 0_0
  Product: 768_1

  Files helping to describe the problem:
  C:\Windows\Minidump\033110-22464-01.dmp

  THX

  Hey,.

  Unfortunately, I can say nothing because a lot of information is missing:

  -Exact cell model
  -(Pre-installed Toshiba?) exact Windows version
  -When is this blue screen appear?

• Ati2vag a blue screen appears

  When you run certain programs on XP Professional service pack 3, a blue screen appears saying something being stuck in an infinite loop and the Ati2vag memory dump. This can be corrected and how could I do? Enjoy any viable suggestion!

  [transferred to XP-Hardware/Drivers of Virus & Malware]

  When you run certain programs on XP Professional service pack 3, a blue screen appears saying something being stuck in an infinite loop and the Ati2vag memory dump. This can be corrected and how could I do? Enjoy any viable suggestion!

  IMPORTANT - end of life XP: http://www.microsoft.com/en-us/windows/endofsupport.aspx

  This is part of your graphics ATI video driver:

  http://www.bing.com/search?q=Ati2vag&form=HPDTDF&PC=HPDTDF&src=IE-searchbox

  -steve

• While to my desktop screen; the error on blue screen appeared... STOP: Ox0000000c5 (Ox00000002, Ox00000001, Ox00000004, Ox805515A1)

  Original title: in my desktop screen. the BSOD appeared...

  Hello everyone,

  While to my desktop screen (don't remember if I was doing anything however), the BSOD appears, indicating the system stopped to avoid any damage occurs.

  The following was then shown (exactly as you see):

  STOP: Ox0000000c5 (Ox00000002, Ox00000001, Ox00000004, Ox805515A1)

  Then a memory dump has been launched.

  The only way to get rid of the blue screen was to unplug the computer from the power source, then turn it back on.  After reboot, "error reporting box" appears asking if I wanted to report this error to Microsoft I did), then closed the box.  Almost immediately after, the computer I connected to the Internet to a site that says "Microsoft error report" in the upper left corner of the screen.

  Then, there was some additional information about the page displayed on some system functions in my computer does not.  I was directed to click on a link to the so-called "Roxio...?  & then asked to download, "Pxengine 4_18_16A.exe.  (Provided by Sonic Solutions, version 1.13.37.0, created on 20/07/2009).

  This is now a 5th time a blue screen appeared during 5 days.  This time, the only difference is in the codes and being redirected to the page described above to download something I've never heard of and have no idea of what it is supposed to do.

  I would appreciate any information that someone has just what it is.  I'm simply puzzled.

  Thank you very much in advance!

  Hello

  1. don't you make changes on the computer before this problem?

  2 do you have software Roxio installed on the computer? If so, then Uninstall the software and check.

  You can also check if the problem persists in the clean boot state.

• blue screen appears and a physical memory dump _

  After a few minutes the blue screen appears and a dump of physical memory followed by the model turned off.
  How to solve this problem?

  Hello

  We really need more information to help you troubleshoot the BSOD - BlueScreens.

  Check this thread for more information on using BlueScreenView, MyEventViewer and other methods of
  Troubleshooting the BlueScreens - top 3 answers.

  http://social.answers.Microsoft.com/forums/en-us/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

  Please post BCCode or Stop Code and all information that you can collect to help us to help you.

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• problem on Windows vista 32-bit: blue screen appears and the system reboots automatically when you work

  signature of the problem:

  problem event name: bluescreen

  OS version:6.0.6001.2.1.0.786.3

  Locale ID: 16393

  More information about the problem:

  BCCode:10000008e

  BCP1:C0000005

  BCP2:94B525C6

  BCP3:9BA92C14

  Product information

  Product number: NC646AA

  Series No.:CNX9030FZ9

  HP Pavilion Slimline s3560in desktop PC

  Hi mkm.

  Were there any hardware or software changes made at the time the blue screen appeared?

  I suggest to close the PC and remove all devices in addition to the screen, the keyboard and the mouse.

  If the computer works without a blue screen for a reasonable period of time, you can start to add them one at a time to see if a specific device that is causing the error back.

  Chris
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Why a blue screen appears during installation of Windows 7 and not setup any OS?

  Dear support team,

  I have a Compaq Presario model: CQ3132L; Product ID: NY682AA-AB4 and serial No.: CNX00304C2. Today, I had a problem while giving a configuration with windows 7 Ultimate. A blue screen appeared and the error code was: 0x0000007B. There is a link below which shows the exact screenshot I encountered during the installation. I need a solution as soon as POSSIBLE because my PC died and I can't spend a single day without her. Thanks in advance

  link: http://komku.blogspot.com/2010_02_27_archive.html

  Enter the BIOS by typing /holding F10 key to power on. Check if the hard disk controller is set to AHCI or IDE mode. AHCI mode should work, but if it's the current setting, change IDE. If it is set for RAID on AHCI change.

• When I connect broadband connection. a blue screen appears with error driver_irql_not_less_or_equal

  When I connect broadband connection. a blue screen appears with error driver_irql_not_less_or_equ

  . DMP files ar bellow:

  https://onedrive.live.com/?CID=BF931C2E054B2BA5&ID=BF931C2E054B2BA5%21105

  Original title: driver_irql_not_less_or_equal

  Accidents were not conclusive.

  BugCheck D1, {29, 2, 0, fffff880018b9f2a}

  Probably caused by: ndis.sys (ndis! ndisXlateReturnNetBufferListToPacket + 2 a).

  Follow-up: MachineOwner

  DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
  An attempt was made to access an address pageable (or completely invalid) to a
  application interrupt level (IRQL) that is too high.  It is usually
  caused by drivers using a wrong address.
  If the kernel debugger is available, get a stack backtrace.
  Arguments:
  Arg1: 0000000000000029, memory referenced
  Arg2: 0000000000000002, IRQL
  Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
  Arg4: fffff880018b9f2a, address memory

  Debugging information:

  Update your network drivers, preferably from the support page of the manufacturer of your computer, which is strangely not available at this time. If you can't find a version update at Dell, try Realtek, linked below

  Identification information of the machine [of Smbios 2.3, DMIVersion 35, size = 2590]
  BiosVendor = Dell Inc.
  BiosVersion = A11
  BiosReleaseDate = 30/11/2006
  SystemManufacturer = Dell Inc.
  SystemProductName = OptiPlex GX520
  BaseBoardManufacturer = Dell Inc.
  BaseBoardProduct =
  BaseBoardVersion =

  OptiPlex GX520

  http://www.Dell.com/support/home/us/en/04/product-support/product/OptiPlex-GX520/drivers

  Note: This machine is pretty old and I see no driver support beyond Windows XP.

  Image path: \SystemRoot\system32\DRIVERS\Rtnic64.sys
  Image name: Rtnic64.sys
  Timestamp: Fri 30 mai 11:12: 23 2008 (48401957)

  Description of the driver: Realtek Ethernet NIC driver

  Driver update site: http://www.Realtek.com.tw/downloads/downloadsView.aspx?langid=1&PNid=7&PFID=10&level=3&Conn=2

• I have a problem with my samsung R60plus. Whenever I am in stop, he fails to close and sometimes it restarts when it didn't close. A blue screen appears

  I have a problem with my samsung R60plus. Whenever I am in stop, he fails to close and sometimes it restarts when it didn't close. A blue screen appers and this are some of the info it shows. Problem signature: problem event name: BlueScreen the system Version: 6.0.6002.2.2.0.768.3 locale ID: 2057 of additional information about the problem: BCCode: 9f BCP1: 00000003 BCP2: 852F46B0 BCP3: 862089E0 BCP4: 85531008 OS Version: 6_0_6002 Service Pack: 2_0 product: 768_1 files that help describe the problem: C:\Windows\Minidump\Mini111211-02.dmp C:\Users\EMMANUEL C\AppData\Local\Temp\WER-36555854-0.sysdata.xml C:\Users\EMMANUEL C\AppData\Local\Temp\WERBC76.tmp.version. How can I fix this annoying problem

  Hello

  ·         You did changes to the computer very recently before that this problem occurred?

  Try the steps in the following methods and check the status of the issue.

  Method 1:

  Blue screen errors can be caused by either a software or hardware problem. This article contains steps that you can take to try to resolve the problems of software only. If you can't solve the problem by following these steps, you may experience a hardware problem. In this case, you must contact your computer manufacturer or a computer hardware technician for help with hardware issues.

  How to fix bluescreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly

  http://support.Microsoft.com/kb/958233

   

  Method 2:

  Follow the form of measures troubleshooting article and check if that helps.

  "Stop 0x9F" error or "Stop 0xFE" on a Windows Vista-based or Windows 7 computer that uses certain USB AMD EHCI host controllers.

  http://support.Microsoft.com/kb/982091

• What is the prevalence of viruses, malware, etc., to be hidden and undetectable by anti-virus software?

  • As before, when my computer when my computer has been infected, I get a svchost.exe error, repeatedly, whenever I restart the computer. The infection has been discovered that the last time by my anti-virus software, because it was hidden.  It was a computer expert on this forum who told me my computer was infected by svchost.exe repeated error messages that I received.  I ran my Avast software, anti-malware software from MSFT Security Center, Win Defender, etc. this time, and it has detected no infections.  (Yes, I know what to do to pass this message means not necessarily my computer is infected, but the tech guy said that it is likely, given that the error message appeared on several occasions).  How detect and destroy the virus/malware hidden, etc?
  • Also, if anyone can answer another question... I was told that it is not recommended that I have two programs of anti-virus software, which I do - Win Defender and Avast (I guess they may conflict).  I tend to want to keep Avast, but would like to know if I have to keep Win Defender instead, because it is a Win a Win system program.  If I've got this me getting rid of one of them, is it recommended that I both uninstall and then reinstall one of them?

  A person help would be appreciated!

  Thnx, Dharma

  WHAT I HAVE: Win XP Media Center, MS Office 7 Professional (used at home), IE8, Outlook 7, HP w / 32-bit dual core processor, latest version of Avast & Win Defender, Srvc Pack 2 and 3 (although I know that I don't need 3 because I have not upgraded to Win 7, but it won't let me uninstall it!) and regularly updates Win.

  PS Please ask questions if you have, before you answer, so it will be less likely that I'll get the wrong answers that don't relate directly my questions! (Can say you that has already happened?  (LOL).

  You pouvez have a type of rootkit of malware infection.  Rootkits can transform and change of identity on your OS (and are difficult to detect and remove) and many computing professionals recommend a reinstall of the operating system in order to ensure that the rootkit is removed.

  Follow the suggestions in the Brian - post.  The link that he provided is an excellent reference.   If you have a rootkit, TDSS Killer or one of the other programs listed pourrait be able to remove it.

  You can also:

  You can get free help in the removal of malware from MS Support here: http://supportservices.microsoft.com/support/services/virus_malware_removal

  If you are in North America, you can call the MS Support to 866-727-2338 for help with infections of virus and spyware.

  For international information see your subsidiary local technical support site.

  Or get assistance from Avast at: http://www.avast.com/support

  You have SP3 on your Win XP OS and if you plan to switch to Win 7 make sure that your processor and RAM will manage Win 7... with your history of technology issues a reformatting/clean install of Win 7 would be a good idea.  Because of the possibility of conflicts, I do not recommend using Windows Defender with Avast or any other resident AV program.  Suggest uninstall you Windows Defender in Control Panel.  MSE and several other AV programs require the removal of Windows Defender in XP (or disabling the Defender in Vista and Win 7).

  Kind regards...

• A PC can operate effectively WITHOUT the need for anti-virus software?

  Come to think if the first PC I've had and the worms Blaster threatened everyone...

  I do not just shoot when to install my anti-virus software, I need to close my Windows Firewall... 2 + 2 = and Yes, when I did I got the virus of shit...

  If only I had not installed the Norton... do you not think that any PC can operate without the need for anti-virus software knowing that you must close

  the Windows firewall and use theres rather...?

  I wonder!

  Hello

  It would be unwise to try to start without antivirus/antispyware are has just too many real threats and
  methods for malware to attack the system. If you attempt to do if of course you have redundant and
  current backups.

  Here's what I use and recommend: (these are all free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leave the file system, Web,.
  Operational network (Script and behavior are also recommended in Ver 6 +).

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 6.x and 4.8 x

  Avast - home - free - 6.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
  or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.
  http://www.Malwarebytes.org/products/malwarebytes_free

  I hope this helps and happy holidays!

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">