Bought CS5.5 by Adobe for education, but still no CS6 upgrade

Similar Questions

• What should I do if I bought items from photo adobe for windows, but I have a mac

  I bought 14 for windows adobe photo elements, it takes to a MAC

  Not to worry, you can exchange it:

  Exchange a product Adobe of a different version of the language or platform

• I bought CS5 on a CD for a long time for my windows 7 PC and I now want to put on my new iMac Yosemite that does not have a CD player running. Can I download it from adobe or from the app store and use my original serial number?

  I bought CS5 on a CD for a long time for my windows 7 PC and I now want to put on my new iMac Yosemite that does not have a CD player running. Can I download it from adobe or from the app store and use my original serial number?

  You can use it only on a Win computer. If you had CS6, you could do a platform Exchange but not with CS5. Here are the details of the exchanges of the platform:

  Exchange a product for a different version of the language or platform

• I bought adobe for windows, but I think they gave me the keys for mac so am having problem downloading

  I bought adobe for windows, but I think they gave me the keys for mac so am having problem downloading

  Hi wadadar85548349,

  Please contact our service customer to get this fixed number, follow this link Contact Customer Care, sign in using your adobe ID & click on "still need help? Contact us' button.

  Kind regards
  Nicos

• I bought the last 13 items for download, but I clicked on the link Windows, I own a Mac, how can I change the Mac platform? The Adobe site suggests what it automatically detect that I won a Mac and a change of the platform is so?

  I bought the last 13 items for download, but I clicked on the link Windows by mistake when I bought it, I own a Mac, how can I change the Mac platform? The Adobe site seems to indicate that it automatically detect that I own a Mac and change the platform, what then? I can't find anything (probably to the search in the wrong place) on Returns or cancel my order. Any suggestion would be great, thanks.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Get help with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html

• Hi, bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

  Hi, I bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

  As well as the serial number does not work.

  Thanks for the reply of wour

  K

  If you received from the serial numbers for mac and win, dl just the Setup file you need.

  Otherwise, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.1.1 . 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14 | 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14 | 13 | 12 | 11, 10 |8 mac | 7 mac

    Download and installation help links Adobe

    Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  • Bought the creative cloud Adobe $ 20 / month, but I do not know how to draw in it. [was: Please help me... totally lost I think I want a refund.]

    I bought the creative cloud Adobe $ 20 / month, but I do not know how to draw in it. I don't have any other products Adobe or Photoshop?

    All said 'CC', but I can't find Photoshop Elements or CS6. Mine is broken? I bought it directly on the site of Photoshop, but I'm so lost. I tried following tutorial, but that does not open the drawing program. On deviantart, it says that I need to buy the product for $80 and pay a monthly fee on that as well as keep the CC $20 of Adobe to use drawing software? I wasn't aware of this how can I get a refund.

    Hi Corinne,.

    Creative cloud has no Photo Shop elements.

    You can get the version of CS6 from here: download and install creative Cloud applications .

    Concerning

    Stéphane

  • I bought 9 days ago CC for photography, but until they know about the trial.

    I bought 9 days ago CC for photography, but until they know about the trial. I have contacted two times the customer by CAT without results.

    Hi Romulex,

    The steps of troubleshooting in this document can help, especially to reset the hosts file: Creative Cloud applications unexpectedly back in the test mode. CCM, CS6.

    If this does not resolve the problem, you can contact customer service.

  • I downloaded 3 files from Adobe for CS3, but one of the .exe files cannot be due to due to a (file archive part missing, all parties must be in the same folder message)

    Please help, I downloaded 3 files from Adobe for CS3, but one of the .exe files cannot be due to due to a (file archive part missing, all parties must be in the same folder message)

    Hi Francis,.

    Make sure you download both files from there. https://helpx.Adobe.com/Creative-Suite/KB/CS3-product-downloads.html

    Compare the size of the file and you will have to perhaps disable all anitvirus during download and install it.

    Thank you

    Scott

  • Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?

    Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?

    Thanks, but it seems that only work with the latest versions. I have 12 items. Think I need to upgrade, but it's ok.

  • CC from Adobe for education also allows 2 installs?

    CC from Adobe for education allows also 2 facilities? I'm asking specifically about licensning creative cloud for a primary school student and install it on a laptop and iMac.

    Yes.

  • Hello, I have an old MacPro with OSX 10.7.5, I bought used a Creative Suite3 Premium CS3, but it's an upgrade and I have more the CS2 version. I can't use it, what can I do? Translation (automatically attempt

    Hello, I have an old MacPro with OSX 10.7.5, I bought used a Creative Suite3 Premium CS3, but it's an upgrade and I have more the CS2 version. I can't use it, what can I do?

    Translation attempt (automatic):

    Hello, I have some old MacPro with OSX 10.7.5, opportunity, I bought a Creative Suite3 Premium CS3, but it's an upgrade and I have not any version more CS2. Cannot be useful for me, what I do?

    You can try using the serial number from here, error: "Activation Server unavailable". CS2, Acrobat 7, pass a hearing 3

  • We had purchase adobe illustrator CC but still I have not received any file download

    
    Hello

    We had purchase adobe illustrator CC but still I have not received any file download

    Hi Chirag

    See download and install Adobe Creative Cloud applications

    Thank you

    Varun

  • I bought AdobeCC device and user licenses for education, but have problems installing.

    I bought AdobeCC device and user licenses for education.

    1:

    I'm not able to install Acrobat Pro. I can thoose app and it is downloaded, but when I run the AdobeCC.msi Acrobat Pro is not installed. Why?

    I have no problem with the installation of Photoshop and Illustrator.

    2:

    I have a problem to update Photoshop and Illustrator.

    The option is not "active" in the Help menu.

    3:

    A reason, it is not the same version that is installed as a device license and user license. The license of currency seems to be newer than the user license. How is this possible when the license are ordered at the same time?

    Hello

    If you have used creative cloud package manager to build your package, then please note the following.

    1 acrobat is what we call an exception and are located in the folder of Exceptions. To install it, you must use the correct settings which are noted in the text of the Exceptions, and can also be found here. https://helpx.Adobe.com/creative-cloud/Packager/using-exceptions-Deployer.html

    Then run the following command before you deploy your msi

    exceptionDeployer.exe - workflow is install - mode = pre - installLanguage = de_DE (change the language accordingly).

    An example script can be found here: http://pastebin.com/nktBUZdL

    2. in creative cloud links Manager, there is an option to block users from using the Adobe Update Manager. This could explain the problem with the update.

    See the screenshot below:

    

  • We bought clouds for teams, but still in trial mode

    We bought some clouds for teams, but applications are still in trial mode. We have the license confirmation.

    What must we do to?

    JoeWC,

    Welcome to the Adobe community.

    With Creative CLoud for teams, you must invite users to be part of the team to actually have access to all the products, if the invitations are not sent, then they will use the product as a trial only.

    If you are the Admin program, I ask you kindly, connect to the Console of administration at creative.adobe.com and prompts the user who needs to use the subscription.
    

    Kind regards

    Michael Sharma