What should I do if I bought items from photo adobe for windows, but I have a mac

Similar Questions

• Hi, bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

  Hi, I bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

  As well as the serial number does not work.

  Thanks for the reply of wour

  K

  If you received from the serial numbers for mac and win, dl just the Setup file you need.

  Otherwise, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.1.1 . 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14 | 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14 | 13 | 12 | 11, 10 |8 mac | 7 mac

    Download and installation help links Adobe

    Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  • CS6 bought and downloaded for Windows, but now have a Mac. I have the disk to download on Mac, but do not have a CD drive in my computer. How to download through my Adobe CS6 on my Mac account. It is not listed under my orders on my account

    CS6 bought and downloaded for Windows, but now have a Mac. I have the disc to download on Mac, but do not have a CD drive in my computer. How to download through my Adobe CS6 on my Mac account? It is not listed under my orders to my account, so I can't do it this way.

    Hello

    You can access the link as follows and download the installer for CS6 products and activate the product using the license key of series.

    Download Creative Suite 6 applications

    Thank you.

  • I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

    I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?

    Hi Dcee3,

    Acrobat Standard was developed for the platform Mac Mac version is not available. It can run on a windows machine.

    Kind regards

    Anand

  • I just bought the creative suite for windows, but I have a mac, so how do I fix or get my money ba

    I just bought the creative suite for windows, but I have a mac, so how can I fix it or get my money back?

    Contact support and get this sorted out.

    l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

    BTW, the swap of the platform is for the current version of the Adobe software, if you have older version then you will need to get cross-platform update.

  • I bought the first elements but I accidentally downloaded it for windows, but I need the mac version. What can I do?

    I bought the first elements but I accidentally downloaded it for windows, but I need the mac version. What can I do?

    For cancellation, please contact support

    Contact the customer service

    * Please sign with your Adobe ID *.

  • Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?

    Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?

    Thanks, but it seems that only work with the latest versions. I have 12 items. Think I need to upgrade, but it's ok.

  • I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

    I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac.  I need to exchange the correct software

    Hi K.Winger,

    In order to get this change, you need to take assistance from our support team cat.

    Please Contact Customer Care

    * Being to ensure that you are logged on the page with your adobe ID

  • I lost my disc for item 13 for windows, but I have still my MAC drive is it possible to get a load down without having to buy it all over again?

    I lost my disc for item 13 for windows, but I have still my MAC drive is it possible to get a load down without having to buy it all over again?

    Download & install instructions https://forums.adobe.com/thread/2003339 can help

    -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

    Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  • I bought adobe for windows, but I think they gave me the keys for mac so am having problem downloading

    I bought adobe for windows, but I think they gave me the keys for mac so am having problem downloading

    Hi wadadar85548349,

    Please contact our service customer to get this fixed number, follow this link Contact Customer Care, sign in using your adobe ID & click on "still need help? Contact us' button.

    Kind regards
    Nicos

  • I bought a product for Windows, but I need a Mac version. What am I supposed to do?

    A few weeks ago I bought the right product on the University shop, I bought adobe design & web premium cs6 student and teacher license (STL) - windows, but I need the mac version, I can trade?

    You can exchange languages/platforms for a product that you own if you follow the instructions on the following link:

    l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm

  • I bought a game for windows, but I run a mac home computer is compatible or I can download a new software that will make it work?

    Ideas:

    • Programs that you have problems with I can download windows vista on my Mac at home
    • Error messages
    • Recent changes to your computer
    • What you have already tried to solve the problem

    Remember - this is a public forum so never post private information such as numbers of mail or telephone!

    You cannot run a game written for Windows on OSX that is Mac OS.  There are a few programs that may allow you to do, but they are beyond the scope of a Windows support forum to provide.

    You can use software from Apple called Bootcamp, which allows you to install Windows as well as OSX on the same Mac, and then you can choose to boot into an operating system when you start the machine.  This will allow you to play the game if the computer meets the system requirements claimed on the game box.

    I suggest you contact Apple for additional assistance in this regard.

  • items purchased for Windows but supposed to buy Mac. How to exchange it?

    Hello

    I had a trial version of 13 elements, which had expired. I clicked on the tab buy and paid for a license, but the serial number doesn't work?  It says 'serial number is not valid for Adobe Photoshop Elements 13 "

    Looking at the Bill there version I bought was full, windows but I use a Mac... would that affect it?

    Sam

    Please see this link:

    Return, cancel or change an Adobe order

    Guinot

  • Bought CS5.5 by Adobe for education, but still no CS6 upgrade

    Has anyone else had the following problem:
    
    Bought the student/teacher version of CS5.5 within the free upgrade period (April 13 or 14th) on Adobe.com. I have yet to receive the CS6 upgrade email (currently June 1) and there is less then 5 days left on the CS6 trial. Many requests for support and discussions simply responded that I am approved but wait enamel. I have recently been informed after talking with someone, that I have not received the e-mail of upgrade because it is blocked by identity-e, despite the fact that the evidence of enrolment was provided directly through adobe.com and my profile indicates that the eligibility of the student/teacher runs until October 2012. Asked by the live person at Adobe to just send proof of identity-e, and that the update email will be sent. This has been done and I have still not heard anything e-identity, and there is no way to verify anything with them without a product code (which I have not since it was a digital download). It's extremely frustrating and a wrong way to do business. I don't know when or if it will never resolve. It was never the intention to buy CS5.5, but for the free offer, which was made for CS6 as well - we really would have just waited and bought CS6 when it came out there were not the offer. Now nerarly a month after that CS6 shipped of our trial version expires and is no longer, we will be able to use CS6. I don't know what else can be done or if others have worked through this strange experience?

    Thank you, Jeff, for looking into this. On a bright note, the serial number just shown in my inbox at the start of the Friday evening June 1, from the Adobe Store - just out of the blue. Not sure that the block was, or why there was a block, but I am happy that it is now resolved. Thank you to Adobe is a very large organization, and I don't know there is a reason for what happened, but I do not profess to understand what it was.

  • I bought adobe elements 14 online last month and they sent a password and t will not work. I looked and it said for windows. I have a mac now, the trial is over and I don't have my product.

    It is a problem when I buy software online. I don't have it in my hands. I have to rely on people out there somewhere I need to talk to an adobe representative.

    Go to this link. Click on the blue button; When logged in with your Adobe ID; then click on Chat 24/7. Ignore the proposals of links that will take back you a full turn on this forum. Continue straight on the blue button at the bottom.

    Contact the customer service