C55-A-1HN - external mouse satellite crashes often

I have a (one week) C55-A-1HN nine.

The cursor hangs repeatedly and then disappears from the screen completely.

I'll have to plug in an external mouse and freezes often too.

I have contacted Toshiba support and have not had a response.

Help!
Incredibly frustrating for a new laptop.

Hello

Since it is a new laptop, I recommend you to reset the initial configuration, execution of HARD drive recovery.

How to do this?
Please check this [Windows 8 recovery & repair documentation | http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm]

You must choose your PC reset

Finally after system reset check how the touchpad would be functions under different conditions and in different applications.

Tags: Toshiba

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