C5580 keeps rejecting the black ink cartridge

I tried to put in new ink cartridges and he always tells me that the black #74 is not the right cartridge. Well, it is. So, I followed the instructions and cleaned the contacts of the printer and the cartridge and still nothing. Removed from the cartridge, got another - same problem.

Help please. I need this job.

Thank you

Shabby

ch - color works very well and I bought the HP combo pack, so there is no way that I have the right product.

Issue of FYI - after spending almost an hour on the phone with support - resolved.

He took over and got a new!

What hassle.

Tags: HP Printers

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