Exercise of fire or other emergency on call center problems

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  How my emergency phone call work

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• "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

  "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

  Hi davidd67669685,

  Please provide the exact point of the software & OS installed on your system. Also check if it is there any update available for the software after going through "help > check updates.

  Follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

  You can check after connecting this scanner locally to the system if asked its connected on network & then look for the same thing.

  Please refer to this article:- of the troubleshooting tips for scanning questions when using Acrobat

  If the problem persists ask please check with another user account.

  Kind regards

  Christian

• Train your staff to call center

  Today, I had a problem making a purchase on iTunes. I kept being asked to verify my card details. When I checked, I saw that my card details were in order. Then I logged the support chat. I was absolutely stunned when the support staff member told me, that the reason, as he said bluntly "is obvious". Pretty surreal human being went on to explain that it is not possible for me to use my credit card to the United Kingdom to pay for something in the UNITED Arab Emirates, because countries use different currencies. I am sure that I must not explain how ridiculous this explanation. Human being has continued to tell me that I would have to change my country and that he would lose all of my previous purchases. Fortunately, I had already established his rather bonus, i.e. a Darwin Award, explanation on why the credit card wasn't working, that was obviously not an iota of sense of what he was talking about. Frustrated by disputed support staff I brutally put the cat. Ultimately it turned due to the cost of the product I was buying my Bank it was blocking. I discovered this by text message, I received my Bank, a few minutes later.

  One of the things I like about apple is their support. I find it extremely frustrating when you call the business support center and you can get explanations of different answers depending on who you talk too. It's almost like playing a lottery.

  Apple needs to ensure that all staff are familiar with the products. Of course, I called the call center and got another person who gave me a completely but more reasonable explanation. So there is hope. Weeding out the hopeless, please.

  These are user forums, your don't not with support or Apple iTunes. If you wish to contact Apple use the "contact us" at the bottom right of each page here, if you wish to contact iTunes Support: https://www.apple.com/emea/support/itunes/contact.html

• Call Center and Office IP telephony Design

  Hello

  I hope that you guys is fine,

  I have a problem, I am a network engineer and responsible for designing the below:

  1 - call Center with 14 Agents, this should include reports, transfer of appeal etc....

  2 - telephony on IP Office with 80 extensions, this should include mobility and messaging features voice etc., it is in the SAME Office as the call center.

  3 - IP telephony for 50 branches connected using MPLS and routers in the branches are routers 887/k9.

  should I to and what software / hardware that should get.

  Please, any help and guidance would be most appreciated.

  Note: I have CCNA VoIP

  Kind regards

  Fahad

  Hello Fahad,

  There are 3 key documents that you should be aware of when it comes to design collaboration solutions.

  1. Cisco preferred Architecture of Collaboration
  • Document of high level that can help determine where the design to the choice based on your business objectives.
  • Cisco validated Design
  • Provides step-by-step instructions to deploy a variety of applications of Cisco UC.
  • Cisco Collaboration Solution network design reference (SRND)
  • The Holy Grail of the detailed technical information for Cisco collaboration solutions. This beast of 1200 + page of a document contains almost everything you would want to know (and more) on the Cisco Collaboration technologies.

  All of the above guides can be found here:
  http://www.Cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html

  You should also be familiar with the different installation guides and administration for the various products you will be deployed (CUCM, connection to the unit, CCX, etc...). This documentation can be found in the support section on cisco.com.

  When it comes to ordering hardware, software and licenses, I highly recommend relying on a partner of Cisco with a specialization of Collaboration to help you. They will be able to understand your needs more in depth and lighting along the order of implementation process as a whole.

  Hope this helps,

  -Jon

• My colleague and I are editing our first UCCX Call Center Script to include Spanish. Help

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  We are short of time and could use some guidance.  Thanks for any help, Jackie

  Hello Jackie,.

  I have attached the sample script for your reference.

  Hop, it will work for you. :)

  Ravi

• Voice mailbox for a call center?

  I am having some problems where for my call center messages go to the wrong mailbox. I don't know if we have this set up correctly. Any help would be appreciated.

  I have a Point of road SIC x 2288 (release of matches by the IPCC)

  I have two boxes of 2288 and 2287 unity voice mail.

  Now when someone calls technical support, they get the CSQ technical support or AutoAttendant CSQ (both are by the IPCC). When the appellant needs to leave a message, the call flow was designed to go to 2287, 2288 is a pointer of the unit until the Point of road of CTI. Can I have a voice mailbox configured to 2288 and remove the 2287 script? (A parameter, it is so easy to change). I'm not sure if change that will place the loop... call voicemail point to CTI road... that sends to the IPCC... to leave a voice message, they are transferred to 2288... who sends point routing CTI...

  How did he know to take a message, instead of to the front to CallManager?

  Is there an easier way or to create a mailbox for a call center?

  Normally, the voicemail box must be different from the CTI RP DN.

  So I think your configuration could be correct.

  If your CTI RP pointing to CRS is 2288, in the sript that you tap voicemail DN, if this would be the same, then you will need to make sure that the CTI port doesn't have access to CTI 2288 Point Road, to the parition assigned to CTI route point poinitng to VM. I would you recommend leaving the voicemail as 2287 box so that way you don't have to worry about the possible loop.

  What was your reason to change the voicemail box?

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• Call Center

  I am a newbie to call center solutions, can someone show me where do I start? What must I know? It would be useful to receive the guides too, thank you in advance...

  Hello

  Take a look at the guides SRND about IPCC Enterprise:

  ( http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_book09186a008057a473.html)

  And IPCC Express:

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• Anyone receiving calls from Microsoft Windows (call center from India by the sounds of it) saying that you have a corrupted file? Or is it a scam?

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  I can't believe that cold Microsoft calls people.

  A quick search on google news suggests that people in Britain were targeted by something similar.

  It's a scam.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/please-read-Don

• IPCC with other managers to call seller

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  The suite is called the IPCC when it integrates with Cisco CallManager, otherwise it is ICM. ICM's former product Geotel, which was acquired by Cisco in the end of the 1990s, it has been around for awhile and it integrates with many such as Nortel Symposium, Nortel Meridian, Concerto CLSA formerly spectrum Rockwell, Aspect, Avaya Defnity, Alcatel, Ericson, Siemens etc.

  In order to integrate these sellers next to the CIM server you PG (periphial offer) for this provider.

  Order this doc:

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• Not to hear the other party when calling for internet calls VoipDiscount

  The other party cannot hear me when I make a call via Voip Discount.

  Customer support Voip Discount support with their products, or check their web site for technical support information and troubleshooting.

• Emergency phone call (01/24-2015)

  I received a call from Microsoft telling me that my computer was used by pirates.  The appellant wanted me to press the windows key and press and hold the "r" button at the same time.  I then wanted to know what was on my screen.

  Sunday, January 25, 2015 18:56:57 + 0000, SteveTannerTX wrote:

  I received a call from Microsoft telling me that my computer was used by pirates.  The appellant wanted me to press the windows key and press and hold the "r" button at the same time.  I then wanted to know what was on my screen.

  It was not from Microsoft. He was a crook. Hang up on these appellants.

• The K910 - VibeUI 2.0 call log problem

  It's maybe something ridiculously simple, but still... I can't understand:

  For some reason when I place a call OUTGOING, and the other side picks it up, the event is held as 'UNKNOWN' in the call log - I can see the duration of the call, but cannot see the actual number I composed. No matter if the number dialled is part of my address book or is a random number - if it is connected, it is still 'UNKNOWN '.

  Interesting - in composition, it's all good, when the other side picks up and the Timer (timer), I see the appearance of 'UNKNOWN'. Really strange!

  Everything that happened after that I upgraded to VIBE UI 2.0 (1437 at present). I can be in line with the same with older versions - 1433, 1435.

  I hope that someone will be able to help!

  Just to share an update... With the SIM card of another operator, it works fine. So I don't know what's the problem with him. I have just gone to the operator and asked to change my SIM card, but it does not help.

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• Windows Call Center in Los Angeles called saying computer is infected

  Received a call from the Service Windows in the call back # 213-222-3568 saying computer has been infected. Indian or other foreign-sounding gentleman, insisted that I give him access to the computer. The call began to falter with many high sounds in the background, could barely hear. I asked a number of reminder and provided it.

  My daughter (14) does not give them access, what do I do now?  I have updated firewall and Virus (so they are off).  All I can understand is they asked a credit card - she says no--he recalled.  I did not give them anything, but fear that my information is now 'out there' - HELP

  Change all of your passwords.  Online and offline.

  Contact all your financial institutions (Bank, credit cards, credit bureaus and tastes) and let them know that you may have been scammed, to check with you for transactions, etc..

  I would suggest reset your computer to factory and restore a backup of your data settings.

• BlackBerry Z10 Caller id problem

  I have a big problem with my new Z10 camera. When someone call me the number entered in the regular format. When I receive an SMS, it came in the international format (+ 40...). Even though I have this number in my list of contacts, so is in regular format, it does not show the sender of a text message, if it does not display the caller's name in the international format. I ask my provider anh they tell me to contact blackbbery as is an internal problem and that I must make a 'reset' grateful bouth international and regular format. Help, please!

  Hey Hotnills,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  We are aware of this problem and there is no scheduled time when the issue is settled.  This article was created on the subject: www.blackberry.com/btsc/KB33685

  Let me know if you have any other questions.

  See you soon.