Cannot access the internet, even though I am connected

New laptop running windows 7 - says it is currently connected to a wireless network that I know works well, as I am also connected on this computer.

But when I actually try to access the internet, I can't. I continue to turn the resolution of problems, and it cannot identify the problem.

It is connected via this wireless connection of last week.

Also, I already noticed that when I loaded the suite Office on this matter, I got on the phone to sign up, even if I had clicked the box - sign up online, and the connection Wi - Fi said I had a connection, and I was still online on facebook at the time.

Please help, I can't think what you're looking at the next, and now I can't even in facebook, google or anything using this laptop, even if it's supposed to be connected.

Help

Thanks for your help, but in the end, I downloaded a Norton Removal Tool on another computer, before making the above post.

Then I loaded on the new laptop, he ran and rebooted. And when the computer is restarted laptop, I got instant access to the internet, so it seems that Norton (which was only on the laptop as a test program and not used) was what was preventing access.

Have now put Kaspersky on the laptop and fingers crossed, all right.

Thank you much for the help

Tags: Windows

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