Cannot clear the print queue

I have the HP Photosmart all-in-One Printer C308g and tried to print a document yesterday evening.  It was the answer.  Then I tried to erase the doc and he said "deletion" - which was at 23:32 (EST) last night.  Since this same minute (11 a.m., EST) the doc shows again that "suppression".  I tried several times to cancel the doc.  I even off the printer, unplug the unit and still nothing.  I closed on my laptop then restarted it and tried to print again, but the original work was still in the queue.  Please if anyone has an answer to my dilemma, I would greatly appreciate your help.

Hello

In Control Panel, open administrative tools and select abuse.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Printers

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