Cannot print from desktop computer

Title: hpA909A not printing

Printer works froim lap top wifi but not office print

Hello

-What exactly happens when trying to print?
-You receive an error message while trying to print?
-Did you do changes on the computer before this problem?
 
Disable the Antivirus /Firewall
I suggest to disable the Antivirus/Firewall temporarily, then check the issue.
http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
 
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
Note: Please make sure that you enable the antivirus software after the test to keep your computer protected.
 
Hope this information helps.

Tags: Windows

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