cannot scan Photosmart HP 5510

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• Can print but cannot scan Photosmart HP 6510

  After being able to print and scan at my Photosmart HP 6510 my VIAO laptop Ultrabook, for some reason, I lost the ability to analyze.  Whenever I try, I get the error message "the scanner is currently in use. Wait until your previous task is completed, and then try again. "The problem is the scanner is not in use and I do not see how to delete it.  This same printer/scanner device other users can connect their computers and scan from it.

  What program you use to create the scans and what file format you saved scans - PdF, JPG, TIF?

  I suggest using assistant installation automated HP.

  Go to http://www8.hp.com/us/en/troubleshooting.html

  Work carefully through the steps to detect your printer through the option to allow web service from HP to install the necessary drivers.

• Problems scanning on Ubuntu with Photosmart HP 5510

  Hello

  I can print (wireless) of my HP Photosmart 5510, but cannot scan. I've got version 3.14.3 HPLIP (recent, but not the most recent). I tried to install the latest version of HPLIP but cannot work out how to do (I'm quite new to Ubuntu). Can anyone help?

  Thank you
  Laurie

  HI Laurie,

  Please download the latest HPLIP for Photosmart 5510 from here:

  http://hplipopensource.com/hplip-Web/models/Photosmart/photosmart_5510_series.html

  The analysis is expected to be launched from the PC. and a printer (as shown in http://hplipopensource.com/hplip-web/models/photosmart/photosmart_5510_series.html#note3 )

  Scan of the PC can be launched via an compatible with SANE like GIMP application. In other words, you can download a http://www.sane-project.org/sane-frontends.html for a GUI application to allow you to scan to PC.

  Press Bravo if it helps.

• My Photosmart HP 5510 Scan photos in the file on my Mac running Yosemite

  I get an error message that the parsing failed everytime I try to scan a photo.  I downloaded the latest driver through the Apple App Store.  I rebooted the computer and the printer.  Help!

  Hi @JaneCat,

  Welcome to the HP Forums!

  I understand that you cannot scan pictures of your HP Photosmart 5510 to a file on your Mac of Yosemite. I'm sorry to hear that, but I'm happy to help you!

  I recommend to download the drivers and full software functionality of our Web site, HP Photosmart 5510 e - All - in - One printer full feature software and drivers, as it is compatible with Mac OS X Yosemite.

  If you still have questions, I also recommend this analysis guide, a Message appears "No computer found" during scanning. Then follow the steps in the section that says it's for, Mac OS X 10.6 Snow Leopard, OS X v10.7 Lion, v10.8 Mountain Lion OS X or OS X v10.9 Mavericks. Given that these steps will still work on Mac OS X Yosemite.

  I also see this how to scan guide, scanning with HP software full feature in OS X v10.10 Yosemite.

  Hope this information is useful and thanks for posting!

• Cannot scan to the computer. Photosmart 6510

  I have just purchase a photosmart 6510 and I cannot scan to the computer.  The printer tells me that I need to activate this via the printer software.  I know that I have installed all the software from the disc supplied.

  I can't find where I have activate the scan of the computer on my laptop.  Support information tells me to click the icon for the printer to my desktop, I do not have!  I tried going through the control panel and impossible to find something there.

  I go in the HP folder in my Start menu and click on scan HP that I get the following message "the machine HP photosmart 6510 series is not found".  I don't have a problem with printing at all.

  Tried to start printing and scanning of doctor and who did not make a difference. (In fact, the scan option came not on it).

  How can I fix this please?  I'm running Windows Vista Home premium.

  Hello.  Thanks for your reply.

  I've sorted really the problem now.  But let me explain what it was.

  I tried tool doctor who recommended you after browsing these forums, without success.  In fact, when I ran the scanner, he told me that he had no problem with printing, but there was no mention of the scanning anywhere.

  In fact, I uninstalled all HP software, removed the printer from my control panel.  Then reinstalled the software from the disc and then installed the printer again (I did things the opposite of the front walkway).  And the scanner function now works.

• Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans.

  New desktop computer. New OS than Windows 7, 64 bit. Office Enterprise 2007. Software loaded new Photosmart c7100 CD purchased from HP as directed.

  Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans. I want to scan to E:\

  Nothing wrong with the scanned image. No error message.

  Found. Settings, scan settings, scan to... Configuration, settings button, buttons search for the solution Center, manage shortcuts scan... and then create new shortcuts in the folder of your choice!
  How bypassed can you get?

• HP Photosmart D110 - cannot scan

  Just bought the HP Photosmart D110 yesterday and cannot scan.  I'm on a Mac (OS 10.6.4) and whenever I try to scan something, I get the following message:

  Hi all

  Looks like you have either a conflict between the old and the new HP software, or a corrupted installation of the Hp software.

  We can remedy easily enough.

  First, go here and download the latest version of the HP software on your desktop.

  Then we'll run the cleaning brush to remove all software that has been installed HP.

  To run the scrubber,

  Go to Applications/library/Hewlett Packard / click Uninstall HP

  Click on continue

  Highlight your device in the left pane

  Hold down the Ctrl and Opt, as well as Apple and click on uninstall

  There will be a pop up that asks if you are sure you want to uninstall all hp software.  (At this point, if you continue, all HP printers you have installed will need to be reinstalled, this is why we do not run this thing all the time)

  Click on continue

  Let the full scrubber .

  Then start the HP software, you just download and follow throughout the installation procedure

  the operating system can find updates and others. If it asks you if you want to download them, accept you.

  Who should take care of it.

• How to scan a document of several pages with a Photosmart HP 5510

  I want parsing a file page 17 but when I scan the first page it just says: registered under the Scan 001 and does not give me the ability to add pages more like my Epson printer used to!

  The 5510 is not able to scan multiple pages to PDF? If Yes, how would you please.

  I thought about it... I did find this answer anywhere else, so I hope others come to this stream to see...

  It would seem that, if your resolution is as high as 300 dpi, it you cannot scan multiple pages, must be because the file size would be too big... smart? or just annoying... not sure, but at least now I can do multiple pages...

  SOLVED!

• HP Photosmart all-in-One D110a: Solution Center says disconnected printer, can still print documents, but cannot scan

  No problems before the upgrade windows 10. Solution Center says offline wireless printer but I can still print it. Works on windows 7 without any problem for years, has been working for 9/2015 when I upgraded to W10 and the uninstall update KB3132372. Stopped working today. Cannot scan, but the network is in place. Rebooted everything several times. No recent upgrades or software changes.

  Hi @mikealpha,

  Because there was a registry error in your installation, you will need to uninstall and reinstall the printer software. Below, I've posted some links to documents that offer instructions on how to uninstall, and then reinstall the HP software. Please try all the steps in order and get back to me with the results.

  HP printers - uninstalling the software of the printer (Windows)

  HP printers - Download and install the printer driver and software Via USB

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• Book of Mac: cannot scan more.

  I have a C4680. Cannot scan more. What could be the problem? Then I tried to download a HP drive, thinking that he could solve the problem. The display shows: click on 'Download' to start the download. But where is the button "Download"?

  Thank you.

  Hi @Sky1 ,

  Welcome to the HP Forums!

  I see that you can not scan with your HP Photosmart c4680, on Mac OS X 10.10. I'm happy to help you!

  For this printer on Mac OS X 10.10 it there's no full feature software and drivers from HP. Only a generic driver that is built into the operating system, as described in this guide, HP printers - install Mac printer driver using Apple Software Update.

  To scan, you will want to go through this post, Re: iMac OS X 10.9.3 Scan for iMac driver for HP OfficeJet Pro 8500 a A910a does not appear to be, by my colleague @Sunshyn2005. Even if this post is for a different printer and operating system, it will always apply to your situation.

  I hope this helps!

• HP 5520: Cannot scan multiple pages with 5520 Scanner HP on Mac with Yosemite

  Hello, I am unable to scan several pages using my HP 5520 on my new iMac with Yosemite. I can scan only one page. The answers solved on this page are old and I can't make them work. Thanks a lot for your help!

  Hi @goldenm,

  Welcome to the HP Forums!

  I understand that you cannot scan multiple pages with your HP Photosmart 5520, on Mac OS X 10.10 Yosemite. I'm happy to help you!

  What happens when you try to scan several pages? Do you get any error messages?

  In the meantime, try the following steps:

  How to scan multiple pages into a single file with HP Scan?

  Load the document and use HP Scan to scan and save as a file of several page.

• cannot scan

  cannot scan.  error message reads OCR application is not installed on the computer. AIO officejet 8600 windows xp

  To resolve this error message, put the installation CD and run the installation of the software.

  In the first screens of the installation, there is one that says "Install software", then check to see if theres a checkmark on I.R.I.S. OCR software

  Then continue with the installation until the end.

  Now, the analysis should work OK.

  Kind regards

  * Click the stars KUDOS to say thanks

  * also click on the Solution button if your question is answered.

• Photosmart HP 5510 invites to indicate the user name and password

  Hi people,

  I put a static IP address for the Photosmart HP 5510. When I navigate to , I get a pop-up dialog box requesting a user name and password.
  
  Does anyone know how to reset it on the Photosmart HP 5510?

  Thank you very much

  concerning

  Hey Joe,

  Try the following steps below.

  1. press the button on the control panel wireless

  2. tap on settings

  3. scroll down to the network by default, then press Ok

  You should be able to access the security settings in the built-in Web server now. Let me know what you find?

• photosmart HP 5510 vote B11a: noise and Auful printing problem

  Hello world

  I'm new here.

  I have a problem with my photosmart HP 5510 printer, when I try to print it makes a terrible noise and it does not print.

  I try update firmware, reset the printer, change the cartridge, remove all the piece of paper, but nothing.

  Could you help me please?

  Thank you

  Alessandro

  Hi @alessandro96

  I'd love to help you with the sound that you hear from the printer. I understand that you have already begun to solve the problem, but the noise remains. Please post back with the answers to the following questions;

  1. Is the printer on a flat surface?
  2. How long has noisy for the printer?
  3. Didn't help then the noise started? (ie. the paper, printer error message jam was fallen/hit, surge)
  4. There are flashing lights, or the error messages on the printer?
  5. When was the last time that the cartridges have been changed?
  6. If you are a Virgin copy, when you hear the noise?
  7. If you open the printer do you see broken parts?
  8. When opening upward where the cartridges go, they move freely?
  9. The cartridges are installed correctly? (ie. the cartridges are level and does not appear).
  10. Perform a hard reset. With the power on remove power cord from the back of the device, then from the wall outlet. Press and hold the power button for 30 seconds (drains the excess power of the printer). Plug the power supply into the wall outlet, then the printer.
  11. You still get the noise after that?

  I look forward to hear from you.

• everything about will print but gives the warning message that it cannot scan, copies or faxes

  The all-in-one printer is only a month after the warranty and has suddenly stopped working. It can print but when trying to now the scanner displays a message warning saying that it cannot scan copies or faxes. Can anyone help? I don't want to pay the amount of $25 per phone call to hp asking them to help in case they cannot correct by phone.

  Thank you

  Hey carlya,

  Wanted to check on how was the question. I also recommend a tool of diagnosis provided by HP, called HP print and Scan doctor. If you have not done so, then I suggest you download and run this tool.

  This tool can be found by clicking here.

  I would like to know how this happens.