Cannot start Help and support

Title: vista help and support will not start. message from the Red Cross directs me to this site, but none of the suggestions work. Come on get your fingers out microsoft and solve my problem

vista help and support will not start. box comes with red cross and a link to the microsoft support. None of the solutions presented work. pressing F1 does not work and I can't find help and I support anywhere on the system. even downloaded winhlp32.exe with no result. solution please.

Advertisement

Hello

-What is the exact error message / complete you receive?
-You are aware of any changes made on the computer before this problem?
 
Method 1: To resolve this issue, start the Help and Support Center service and set it to automatic. To do this, follow the steps mentioned below:
(a) click Start, run and type Services.msc.
(b) double click on in Help and Support.
(c) to set the Startup type on automatic.
(d) start the Service.
 
Method 2: (SFC) System File Checker

SFC tool scans system files and replaces incorrect versions of system files by using the correct versions.

To run the System File Checker tool, follow these steps:

(a) click Startand type cmd in the box start the search.

(b) right click on cmd in the programs list and then click run as administrator.

If you are prompted for an administrator password or confirmation, type your password or click on continue

(c) for the command prompts, the following line and press ENTER:

sfc/scannow

How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7?

http://support.Microsoft.com/kb/929833

 
Method 3: Follow the steps from the link below and check if the problem persists.
I can't open the help that was created in Windows Help format (WinHlp32.exe)
 
Hope this information helps.

Tags: Windows

Similar Questions

  • Cannot start "Help and support center" on satellite Notebook

    I bought the laptop three months ago and activated Microsoft updates automatically on my machine, thanks to these updates I can not open help and Support Center icon because it blocks the machine. (Start > then click on "Help and Support") Can someoone advise me what I should do to fix the problem?

    Thank you
    Mark

    Hello

    Strange, but I've studied a bit on the net and found the very interesting site:
    http://WindowsXP.MVPs.org/startmenuhelp.htm

  • on xp family. Windows cannot open help and support because a system service is not ongoing enforcement.

    Windows cannot open help and support because a system service is not ongoing enforcement. to resolve this problem, start the service called help and support

    lhthomas,

    Welcome to the Microsoft Answers community.

    In doing research, I found this article in which people have found a solution:

    Help and support-Service not started

    I hope this helps.

    Lisa
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • "My external hard drive does not appear in Windows Explorer and cannot open 'Help and Support', an error message" Windows cannot open help and Support because a system service is not ongoing.

    Original title:

    Everything was fine until yesterday. Juice now, when I plugged the external HD into the USB port it does not appear in the 'my computer' window. It is recognized by the computer as it is present on the list of the "Disk Clean Up" and it also appears when I click on ' Safe Remove Hardware ' on the taskbar. But if she does not appear in the 'my computer' window I can't work with it or don't even know what it I have arquived in it.

    Trying to find a solution, I realized that same 'information system' to 'System tools' is also not available. Pops up a window saying that "Windows cannot open help and Support because a system service is not ongoing enforcement. " To resolve this problem, start the service named help and Support '. OK, I tried to open 'Help and Support' ' Start Menu ' and the same window appeared again to "not have a system service that runs". I don't know what her soul precisely and I have not the slightest idea of what I need to do to correct this 'disappearance' of Service 'system '. There is nothing without the appearance of HD in the window of thw work? Everything else works fine and the calculation is virus-free. What should I do?

    Hello

    You did changes to the computer, before the show?

    Solution A:

    For the problem with the external drive not appearing is not in Windows Explorer, see the following methods.

    Method 1:

    Check out the following link.

    A computer that is running Windows XP cannot detect a USB, an Apple iPod flash drive or an external hard disk drive

    http://support.Microsoft.com/kb/925196

    Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    322756 how to back up and restore the registry in Windows

    Method 2:

    Connect the external hard drive on another USB port and check.

    Solution B:

    For the problem with the help and Support, check if the service is enabled.

    a. click Start, click run. In the Open box, type services.msc and press ENTER.

    b. right-click on the service called Help and Support , and then select Properties.

    c. under the general tab, set the type Startup to Automatic and click Start.

    d. close the services window and check for the issue.

  • Error: "Windows cannot open help and Support." "To solve the problem, see Help and support.

    Original title: help & support

    When you try to use help and Support on the start menu, a small window opens saying "Windows cannot open help and Support." To troubleshoot the problem, see Help and support. "It's double Dutch to me. Can someone help, please?

    Hi EdwardBahr,
     
    -Remember to make changes to the computer between the calendar when things worked fine and now?
     
    Try the steps listed in the following article and check, if it helps in fixing the issue:
     
  • I can't open windows help and support. I get a message saying "windows cannot open help and support because a system service is running, to resolve this problem, start the service named help and support.

    How can I open help and support, I get a message telling me that I can't open it, as a system service runs not to solve the problem open help and support!

    How can I open help and support, I get a message telling me that I can't open it, as a system service runs not to solve the problem open help and support!

    Long time since I used XP but I seem to remember that if you do start - run msconfig [back] in my view, there are Services tab there where you can change the aid stopped service to start.

    If you find my answer helpful, please click the button "Vote as helpful"! Thank you! My Blog

  • Cannot open help and Support on Satellite L30

    I have a new Satellite L30, but can't access MS Help and support on the start menu. He did something in that hard drive active and so on but no help and support screen comes up. I'm sure it was there a few days of ideas?

    Hello

    How about using the System Restore tool?
    If the option help & support has worked a few days ago, so I think he should be able to roll back the BONE until the beginning.
    I think this procedure should help.

    But try to use this path in the immediate window:
    %Windir%\PCHealth\HelpCtr\Binaries\HelpCtr.exe

    For more information, please see this page:
    http://WindowsXP.MVPs.org/startmenuhelp.htm

  • Cannot open 'help and support '.

    When I click on help and support, I get the error message:
    "Internet explorer cannot download / help.

    How can I fix it?

    Try again when your laptop is connected to the Internet. As far as I know it works if the laptop is on the net only.

  • my pc is running very slowly and without start - Help and support

    I'm not very good at tech stuff but need help, my pc is slow and not "help and support the option on 'Start'
    Please can you help me

    Hi, Penzsnow,

    Reinstalling help and Support on Windows XP

    http://WindowsXP.MVPs.org/rebuildhelp.htm

    How to fix Help & Support in Windows XP

    http://www.ehow.com/how_5035993_fix-support-Windows-XP.html

    The following helps speed up the pc.

    Start > Control Panel

    Add/Remove programs

    Do you think that the programs listed that you do not, have never used and do not use?

    Uninstall them

    Cleaning your drive hard - if you don't know Windows components, ask before removing.

    http://www.HelpWithWindows.com/techfiles/clean_hd.html

    Black Viper Tweaks

    http://www.blackviper.com/2002/04/17/black-vipers-Windows-XP-Super-tweaks/

  • How do you start "help and support" everytime I try the? Mark my computer says to start the program

    I must have deleted at one time or another, I have re-installed my updated windows program in place the disc but it says to start the program, how can I do this?

    Hello

    ·         What is the exact error message?

    To solve this problem follow these steps:

    (a) click the Start, run menu. In the Run menu box type in:-services.msc and click OK or press the Enter key.

    (b) in the Services (Local) window scroll up to the help and Support and double-click it.

    (c) change type start Automatic and service status "Start."

    (d) click OK/apply.

    See also:

     

    Menu help and bootable media will not open

    http://support.Microsoft.com/kb/555329

    I hope this helps.

  • Cannot load help and Support Windows as file registery HELPCTR. EXE is missing how restore?

    Registry key: HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths is missing HELPCTR. EXE.  Want to know how to reinstall HELPCTR. EXE.

    First see if it works:

    The Center help and Support sometimes get broken with overzealous cleaning and there are a lot of things to 'try' who sometimes work and sometimes they are not. Sometimes people drop everything simply and never reuse Help and Support Center, but it can still be repaired.

    Do you now or nave already used third-party applications on your system where the product description includes descriptive as sentences:

    cleaner, mechanic, detective, doctor, heal, optimize, clean up, tune up, speed up, set towards the top, compact, compress, faster, power, boost, boost, gum, muncher. guaranteed or all that has an icon that looks like a key, the key or the screwdriver?

    We will restore some things in the registry who sometimes kill himself by malicious software or, sometimes, these cleaning programs.

    Before making any changes to your registry (although I hope that this update), make a copy of your registry with this free and popular tool:

    http://www.SnapFiles.com/get/ERUNT.html

    Then go to this page WWW of Riou (thanks, Ramesh).

    http://WindowsXP.MVPs.org/startmenuhelp.htm

    When you click the file startmenuhelp.reg on this page with your browser, you will see a bunch of text that
    is the registry information that you want to apply to your system.  It seems daunting, but it's not so bad.

    Press Ctrl + A to select all the text, then press Ctrl-C to copy the text to the Windows Clipboard.

    Click Start, run, and then in the box, type:

    notebook

    Click OK to open a new Notepad file.

    Press Ctrl + V to paste the information that you copied into the Windows Clipboard in the Notepad file.  Save the new notebook
    file on your desktop and the name of the new file something he can hold, as:

    startmenuhelp.reg

    Quit Notepad and double click the file startmenuhelp.reg on your desktop and answer Yes to
    the query about adding information to your registry.

    Test your help and your support now, then restart and test again to make sure that the changes 'stick' with a reboot.

    You can delete the file startmenuhelp.reg to your desktop.

    If that does not do it, we just reinstalled the whole shebang (help) and Support.

  • Help and Support service will not start

    Nice day

    I use Windows XP Professional on my laptop HP DV9000.

    When I try to open the help and support service, I get a message saying "Windows cannot open help and support because a system service is not ongoing enforcement. To resolve this problem, start the service named 'help and Support." »

    I searched many websites for more information about this problem without success.

    I tried to locate the program itself and once again without success.

    I did nothing to my laptop in some time (months) and have installed SP3.

    I tried to follow the instructions in my research, I hope, it's enough to find help here.

    JC

    Check here: Control Panel, tools, Services, administration, scroll down to: help and Support, and then double-click to open the page.

    Startup type: automatic

    The service status: click Start, click OK

  • Help and Support on the Start Menu

    Windows cannot open help and Support because a system service is not ongoing enforcement. To resolve this problem, start the service named 'help and Support '. How can I do this?

    Hi MistahKurtz9899,

    Try to download the file from the Web site below and check if it works.

    http://www.Microsoft.com/downloads/details.aspx?FamilyId=6EBCFAD9-D3F5-4365-8070-334CD175D4BB&displaylang=en

    Hope this has been helpful.

    Bindu S - Microsoft Support
    Visit our Microsoft answers feedback Forum and let us know what you think

    [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

  • How to turn on help and support

    How can I turn on help and support, Windows XP

    You see a message like this:

    Windows cannot open help and Support because a system service is not ongoing enforcement.
    To resolve this problem, start the service named 'help and Support '.

    With the help and support in the past and it he used to work, what do you think might have changes on your system since the last time it worked correctly?

    Have you ever used third-party applications on your system where the product description includes descriptive as sentences:

    cleaner, mechanic, detective, doctor, heal, optimize, clean, repair, tune up, speed up, compact, compress, faster, power, boost booster, guaranteed.

    Look in the Services applet and check to make sure the help and Support Service is listed, set to automatic startup type and has a status of started (it should start on its own if it is needed and not already running).

    To do this, click Start, run and enter in the box:

    services.msc

    Click OK to launch the Services Applet and find help and assistance.

    Highlight the help and assistance, right-click, choose Properties, and set the startup type to "Automatic", click OK to save the changes.

    Make a right-click Help and support again and choose 'Start' and the Status column must pass to "started."

    If that all works, see if you can get help and Support now.

    If this does not work, describe as much as you can what happened.

  • I can not open help and support

    I can't open Windows Help and support. When I click it it says

    "Windows cannot open help and Support.

    because a system service is not running. To resolve this problem, start the service named 'help and Support '.
    How to start this service. I use win XP SP 3

    To start the service, bring up the Services window:
    Start-> Run-> "services.msc".
    or
    Right click on 'My Computer'-> Manage-> Services and Applications-> Services

    Double-click the line that says 'help and Support '.
    Make sure that "Startup Type" is "Automatic" and "Service status" is "started" (if not, click 'Start').

    HTH,
    JW

Maybe you are looking for

  • What is the cover/housing or the coating of the ThinkPad T540p?

    Hi all I wonder where is the cover/box of the Thinkpad t540p? Is there any coating? I can't find this information on the Web site. I ask this question because I have a chemical sensitivity Multiple and plastic gives me problems. Thanks in advance!

  • Phone serial number

    OK, so the IMEI # on my phone under settings > about phone > status > IMEI. A figure more than the # hex that you get by putting * #06 # on your Dialer. Where are you supposed to use when registering your product on these forums?

  • The open file dialog box does not show up on Windows 7

    My first installation of Win 7 32 bit on my systemeverything was end of work, but after some time all of a sudden all the program that I opened in Windows 7 which has an and save as dialog box or try to download an attachment in mail. the open file d

  • Upgrade memory a520n Q

    PC has the original 2 modules of 256 MB PC2700 DDR 333 Mhz Owner wants to upgrade. Will be 2 of this work: PNY - 512 MB PC3200 DDR DIMM memory Pete

  • Can I change the 0 to 1 disc and 1 road to 0?

    Windows 7 Home Premium using I drive as a data drive 0 and 1 drive contains the operating system. On a normal start, I get a flash message (top left) which indicates "Boot from CD". Also, when I Set Up the drive on the top of the list corresponds to