CD/DVD on Windows VISTA7 driver cannot read or write in VISTA, cant' remove the filters. I need to reinstall MS Office

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Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

Hi Rockeye55,

If I understand well you are unable to read CDs\DVDs on your windows vista computer, and you have already tried to remove the upper and lower filter to correct this problem, correct if I understood you.

I would like to clarify some things to refine the question

(a) this happens with all CD and DVD or just the Office CD?

(b) don't you recall making any changes to the computer before this happened?

(c) what happens when you try to remove the filters? You get the error message?

When a device is not functioning, Device Manager also typically displays an error message with an error code that comes with it. First, search for errors in the Manager of devices to do this, follow the steps below:

Step 1: Search for any displayed error message

1. open Device Manager by clicking the Start button, click on the Control Panel, clicking system and Maintenance, and then clicking Device Manager.

If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

2. in Device Manager, look for the ligthscribe ROM drives, and then double-click the device name.

3. If an error code has been generated, the code appears in the status area of the device under the general tab

 

Step 2: You can try again to remove the upper filter and lower, just run the fixit available in the link below

 

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/314060

 

Let us know if it works

 

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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