Closed - chat
Why is when you need the cat it is closed? Even after the advertisement, it is open 24 hours a day, 7 days a week :/ I'm supposed to be on a free subscription of 12 months provided for in my uni - and now I find that adobe took payments on my account!
Yes, it is misleading in the way which they advertise 24/7 but don't provide - and it has been like that for years. You would think by now they could either change what they advertise or corresponding to their service for what they announce. Chat and phone support is covered during the week - not weekends. I do not know where they stand on the free provision of service accounts... you might have to rely on the school to help with that.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
Tags: Adobe
Similar Questions
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When can I use live chat. It is always closed
I need to talk to someone on the live chat, but it is always closed
UTC-8 hours
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This isn't what I expect. As a paying customer - I had to pay every month for years - I just update APP and now I wonder to start the track and recourse to any kind of support is cat - but the 24/7 chat is 'closed '. WTF maybe if I need to cancel my payments from CC they will contact me. Adobe that sucks seriously. I CAN'T WORK! which means that I can't EAT. FIX THIS SHIT!
Hello
I apologize for the inconvenience.
Please pass by Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?
Alternatively, you can also consult Contact Support FAQ: impossible to reach support via the link "Contact us"
I hope this helps!
Kind regards
Sheena
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I really don't want this in a forum, but the Chat is closed (you know, the one that is available 24 hours a day 7 days a week).
My apologies for the late reply.
I left a private message. Please check & respond.
Concerning
Stéphane
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CANCEL MY SUBSCRIPTION, THE CHAT IS CLOSED
Don't try to cancel my subscription chat is closed, no phone number to call. This has been extremely difficult, I will challenge the charges on my credit card if I purchased 6 days ago
Hi Eileen,.
I checked with your Adobe ID on the forums and found that your Adobe PDF export annual subscription is already cancelled.
If you get the CHAT message is closed then, it's a browser problem as the CAT is service 24 x 7, please try in another browser or reset your browser and and try again, it should help.
Kind regards
Bani
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Why the online chat is closed when it sayes it's open Monday to Friday 9 h 00-500 GMT
I bought elements adobe Prime Minister 14 from a uk retailer. Due to registration problems I have a serial number, and my product is now registered in my name. I can't find a way to download the software on my mac i. The online chat is closed, even if it is supposedly open between 9: 00 at 5.00 gmt
Download here: https://www.adobe.com/downloads/other-downloads.html
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Creative desktop cloud application froze during the update. Updated fine PSCC but LRCC froze before it has been updated. What should I do now? Chat is closed. ON the home screen of the creative cloud desktop application it usually shows my activity - but now it says nothing except "your hoome stream is empty. Should I download new creative cloud app - it's corrupted?
Hi Carol,.
Please follow the steps below:
(1) uninstall Adobe CC (use of the Adobe Creative Cloud cleaning tool to solve installation problems)
(2) restart machine
(3) install the application Adobe CC since the help document: use of the desktop application cloud creative to manage your applications and services
Kind regards
Sheena
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Why have chat 24/7 if it is 'closed '.
So I wanted to ask support a question. Click on ' Chat: 24 hours on 24, 7 days a week. Fill the form with my number, go inside and get "cat is currently closed. Please choose another option.
/rant.
Update,
It turns our my inability to use the online chat ("cat is currently closed" stop of is) was due to my browser, Chrome, for reasons unknown to me. To switch to Internet Explorer, everything worked perfect and my problem was solved quickly.
See you soon.
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Why is Dell Chat Support for credit card processing CLOSED when it should be open?
Indicates that y hours 09:00-6 pm M - F CST. I am trying to sort of payment for an order, but that it is 11:10 am CST Monday page means that they are closed. What happens here? Is there another way to settle the payment on my order?
www.Dell.com/.../sales_chat_finance
Hi victorma,
Thanks for posting.
I'm sorry that you are having difficulties to reach the customer. Here is a few phone numbers and emails that you might find useful.
Kind regards
Robert -
Failed to retrieve the serial number, chat is always closed,
I initially bought Photoshop many years ago and had set up account [deleted by Moderator] . What ever why it stopped working a year or two back so I created a new account that works very well since then. Now I need to recover the serial numbers of the products that I have purchased under this ID, but I have no idea of what was the password for this account. When I try to logon and select PASSWORD never receive an email to change the password for this account. I tried to use the CHAT to discuss my problem, but he has been unavailable for several days, so I hope that someone here might be able to provide a better method of contact to access my old account.
I'd appreciate surely no help...
Jimw89084931 you can find details on how to locate your serial numbers registered to find your serial number. If you want direct support for find your registered serial number that our support team is available to Contact Customer Service .
If this link does not work in your current web browser then please use a different browser, smartphone or tablet to contact our support team.
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Need help
Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
Kind regards
Sheena
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Chat is open 24/7 but closed now? I want to attach a file to my question
Wow! No possibility to attach a file in the community forum. This is useless.
and Adobe to break his SLA in having not chat open 24/7
Hello
There is the possibility to post a screenshot of your thread in the forums.
Please see that the specified item was not found.
Hope that helps!
You can contact customer service for the chat option.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Kind regards
Sheena
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Why Adobe support chat is always closed? Shameful!
This means I have no way to solve my problem with the product and it is therefore useless for me and a waste of money. It is outrageous and I want a refund please!
The problem is also that rrecently, my broken laptop so I bought a new. My photoshop elements 9 dvd will not install on the new computer laptop no matter how many times or means, I'm trying. Also the downloads on the website of adobe don't seem to work either.
Chat support is not available for this old of a product, even if you were able to access chat. Chat is available, but it can be difficult for some to make the connection. Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
If you are not able to download the links from Adobe, you can also try the option below.
You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
Photoshop/Premiere Elements 9: http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
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I can not access my old computer (as the School technicians he reformatted before you disable Adobe Acrobat Pro XI). What is the procedure to contact someone for help closing cat?
your message here and the CAT are your two options.
Contact support Adobe by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html
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Currently, I have unique implementation plan, but to change the photographer when the renewal date comes around that is 21 November 2014. The 24/7 support, it seems, is never opened. Someone at - it ideas. A fact all just cancel the old and start from scratch.
Hi Michael
I can cancel your current plan now and you'll still have access until the end of your billing month. At this time, you can sign up for the new plan for access to Photoshop - continuous, you will need to log out of the desktop app and reconnect activate new members.
Please let me know if you want me to go ahead with the cancellation.
Kind regards
Bev
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