computer, not to open the photo files

I just installed Microsoft Security and uninstalled Norton 360. Now I can't open/print image/jpeg/png files. Windows/Vista. Error message says "file not supported". Any help much appreciated.

Hi Hilaryglanville,


I imagine the inconvenience that you are experiencing. I will certainly help the question of fixing.

To help you suggest several steps to solve the problem, I would appreciate if you could answer the following questions:
1. you receive an error code or message?
2. have you made any recent hardware or exchange of software on your computer before the show?
 
I suggest you to associate the photo files to open with the image viewer Windows or other applications which allows you to view the images.
 
Please follow the methods and mark the question below:
 
Method 1: 
You need perform a clean boot to prevent any third party app contradictory to interfere with your computer and check the issue.
To put the computer in a clean boot state, you must follow the steps in the article mentioned below and check with the question.
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135
Note: You must follow the step 3 of the article mentioned above to recover your computer to a Normal startup after you complete all the steps.
Method 2:
 
Scan your computer by using the Microsoft Safety Scanner by clicking Download now to check if there is no infected virus and then attempt to install Internet Explorer:

http://www.microsoftsafetyscanner.com/

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

 
I hope that the information above helps you.

Tags: Windows

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