Computer Toshiba laptop does not start

Have had some problems malware. Thought I had deleted them, including Thinkpoint. Restarted. Got the original F2 and F12 screen then just empty. Will not go further.

Can anyone help please.

Hi jagman49,

1. try to start the computer in safe mode and check if you are able to boot to the desktop.

See the link below to start in safe mode: a description of the options to start in Windows XP Mode:http://support.microsoft.com/kb/315222

2, if you are unable to boot into safe mode, then try the steps by Mike - support engineer Microsoft Support, moderator of the link below: http://social.answers.microsoft.com/Forums/en-US/xprepair/thread/901f9138-7a73-42f2-86ed-00c7fef3b77e

With regard to:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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