Control of 6500

I have a 6500 a purchased in 2011 and just connect to a NEW HP Pavilion Desktop all-in-one computer.

With my old computer I could click on the dessktop icon and get a 'control panel' where I could check the ink levels, command to scan etc.

I can't now this screen appears. I called HP support and they wanted to charge me to tell me how to get THEIR computer to communicate with THE printer! How is this support? Can someone tell me how to proceed?

Ask Microsoft, they have changed the operating system.

Tags: HP Printers

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    Kili2 wrote:

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    Say 'Thank you' by clicking on the star of congratulations in the post helped you.
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  • My HP OfficeJet 6500 wireless printer prints slowly with very long breaks during printing...

    I saw a very old post on this but no solution so I'll try a new position.

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    My PC is running Windows 7 Ultimate 64-bit and is up-to-date with all the updates.

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    Howard

    Redmond, WA

    Thank you.  The article that you included was one of the first I found when I started researching this issue.  I also found articles on other uninstallation methods, as well as to remove and clean the printhead - everything I tried.

    Only, the printer is connected to the wireless network.  The power is connected directly to a wall outlet that I follow for the level of tension and the power used.

    The problem seems to be resolved now.  If she does not return to its recalcitrant ways in a few days, I will consider this closed.

    Here's what I did...

    I was trying to uninstall from the control panel.  I noticed that when I would get the ini file, read all entries in the menu 'Start' mistake had been removed, but immediately after recognizing the error it would make it back to the starting point and put everything back the way he found.  I tried to use the Task Manager to kill msiexe point of error, but it could still roll back.

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    Ah the joys of PC ownership.  You have to wonder how many PCs get retired every year simply because the owner has not been enough tech-savvy and pay someone else's expensive with no guarantee of success.

    Sigh...

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