copy on photosmart 5520

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• HP Photosmart 5520 All in One printer cancels an order of copy of the glass

  HP Photosmart 5520 All in One printer & HP Pavilion dm1 Notebook PC

  I put a document on the glass of the printer to make a copy. The command is recognized, but cancelled immediately. The first two attempts were given a bit of text/photo about 1 centimeter.

  I used the doctor scanning HP and installed my printer again, but that has not helped.

  RodeDraak

  Hi RodeDraak,

  Given that the problem occurs when you run a copy, I hope that the problem is the printer hardware not the software on the computer.

  You have the printer connected directly to a wall outlet or is this a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause.

  Issues when connected to an uninterruptible power supply/Strip/surge protector power

  In this document, you will see,

  QUESTION:

  Questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector

• HP Photosmart 5520: copy/scanning

  I am able to copy or scan a documant 8 1/2 X 14 and if possible how?

  Best

  Hello @bryan323 ,

  Welcome to the forums of HP.

  I understand that you want to know if your 5520 Photosmart can scan or copy a document 8.5x14.

  I would like to help.

  According to the specifications of the printer, the sweep of glass maximum size is 216 x 297 mm (8.5 x 11).

  Unfortunately the 5520 can not copy or scan larger then 8.5 x 11.

  Specs of the HP Photosmart 5520 device

• HP Photosmart 5520 - can print but scan and copy the work of doesn´t

  Hello

  I just bought a HP all in one Photosmart 5520. It works fine as a printer, but when I scan or copy I get a 'white' scan / paper in white. And Yes, the text on the paper was facing the Analyzer anyone know whatcould wrong?

  Thanks for the reply AndersRH.

  Sorry to hear about the issue. Because it seems to be a hardware malfunction, I suggest you call the Tech Support of HP. They may be able to give two options for replacement or trade in options.

  If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Take care

• HP Photosmart 5520: HP Photosmart 5520 suddenly will not print or scan

  Suddenly is no longer able to scan or print on HP Photosmart 5520. With the scan function I use scanning to e-mail, but, after long 'Preparation scanning' on the screen of the printer, the error message "temporarily unavailable.  "Please try again later". With the impression that I use Google Cloud Print (from an Acer Chromebook) and all that happens is that the demand to print everything ends up in a queue of print jobs.  No error message appears on the printer screen. The copy function works fine.  Wireless network printing results are very good.  The printer worked fine for over a year.  Can anyone help?  Thanks in advance.

  Thanks a lot for taking the time to answer.

  It's all very mysterious, but it seems to have corrected itself.  Finally, the 'out of paper' error message appeared yesterday (there were many), I pushed in the paper and things started to print again.  I was also able to rescan.  Not sure if she was no longer a problem of Google or what but we are in service again.

  Thank you very much!

• Photosmart 5520-e: utility from HP in an unexpected way

  I just bought a Photosmart 5520 - e and cannot open the HP utility to complete the installation. I am running OSX 10.9.5. All I get when installation has reached a level that is expected to open the Configuration Utility Wizard is a message that the utility in an unexpected way. I downloaded and installed the latest software on the HP site. Can anyone help with this? I am able to print, copy and scan (I use a USB cable connection, have not tried to set up a wireless connection). I guess I need the utility to manage the printer works for example alignment, cleaning of printheads etc.. Thank you

  Hey saulad,.

  Thank you for your question! I understand that you are having problems with your installation, because the utility is stop unexpectedly. Please refer to the following solution and let me know if it helps.

  http://support.HP.com/us-en/document/c03978524

  If this does not help your question, I would be happy to continue working with you. If it solves your problem, please indicate the problem solved.

  Thank you!

• Photosmart 5520 scan gives a black and white page

  I scan a document translates a page black Virgin, if I scan in computers or copy. I downloaded and installed the latest update. If someone had the same problem and it is resolved successfully, I would be very grateful for their help. And if someone has an idea what could be causing this, I'd like to hear about them too. Thank you very much

  Hello there @pilotepure ,

  I read your posts on your scans turn empty your Photosmart 5520, running a Windows operating system. I want to add some of my ideas for you!

  Try a copy, if the copy is also empty, there is a problem of printer hardware.

  Try a reset of power:

  Press the power button to turn the product on.
  With the product, unplug the power cord from the back of the product.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the product.
  If the product does not light by itself, press the Power button to turn it on.

  Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

  If copies are turning on fine, run the print and Scan on your PC Doctor and respond with results. Also include what Windows operating system you have.

  All the best

• Photosmart 5520 (but also others) duplex printing cleared at the bottom

  Very recently, I bought a Hp Photosmart 5520 and I found that sometimes the bottom of a page is cut off when printing double-sided. I looked in this forum and found that this problem is hardware related and can not be solved, but there are solutions. I did a few tests with my current setup and I want to share my discoveries, here for other users waiting for HP to add a FAQ for the photosmart 5520 entry. (but also for the 6520 and 7520, probably)

  The problem is clearly stated in a few messages, dating from September 2013 and Nov 2013, although it is not very easy to find

  http://h30434.www3.HP.com/T5/other-printing-questions/duplexing-discrepancy/m-p/2470573/highlight/tr...

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/double-sided-printing-is-cut-off-short-Phot...

  Basically, the margin of the low printable area is 3mm side simple impression, while it is 15mm (at least!) for the first page, double-sided printing. This is due to the fact that the printer must keep the paper in the output roll after that that he finished printing the first page. It is therefore IMPOSSIBLE to duplex - print a document with text or graphics that extends beyond the margin of the lower 15 mm, unless the page size is reduced so that the effective bottom margin is 15 mm. On the other hand, if the document does not contain text or graphics beyond bottom margin of 15 mm it CAN be printed double-sided without reduction.

  IMHO, the problem is that the default behavior of the firmware of the printer, the drivers of operating system and/or applications do not always properly address this limitation leading to surprising or unsatisfactory results.

  To better understand the limits and behavior of the printer, I have carried out tests under the following conditions:

  (1) copy 2-sided vs 1-side in the printer display

  (2) Windows 7 applications: Word2010, Foxit PDF reader, Acrobat PDF reader

  (3) 4.3 android: Cloud Print and HP ePrint apps

  The firmware in the printer is MGP5CN1351AR (Sep 12, 2013)

  The windows version of printer drivers is 28.8 (October 30, 2012)

  For tests 2 and 3, I have prepared a document word of 2 pages with headers and footers located exactly at 15 mm of margin top and bottom of the page and I have produced a PDF with CutePDF (unfortunately this forum does not allow attachments, otherwise I would have attached it).

  The results were as follows

  (1) in 2-sided copy the last 15 mm on part and on the other copy of the output are empty, even if the text of the content entry page, while, in 1-sided copy only the last 3 mm are empty (resizing is turned off, of course)

  (2) double-sided printed of Word2010 gives a duplexer not resized when the printing preferences, advanced options, "Arrangement" is disabled. If it is set on, the output is reduced. Print PDF files is tricky: there are several different options in Foxit PDF and acrobat PDF. Auto-Centre and adjustment - on the page to print double-sided, but do not keep the right size in Foxit PDF reader; If preserve layout is off a significant part of the bottom of the page is not printed, apparently due to the fact that the margins are not properly managed by foxit PDF. Acrobat PDF instead, leave a good impression both sides preserve the page layout and scaling are disabled (obviously up to 15 mm).

  (3) android Cloud Print prints the word and pdf files WITHOUT a provision to 'preserve', this is why some clipping may occur; HP ePrint prints two word files and pdf reduced in size, as if "preserve layout" option has been set.

  In summary, I'll leave the "preserve layout" options always on in windows and I'll take a cut on the side of double-sided printing and I use hp eprint instead of cloudprint. If the correct size is important to a PDF file, it is best to experiment with Acrobat PDF (even if it is not a light program). iI would be expected at HP improved the behavior of the windows printer drivers to print a PDF file.

  I hope that this post may be useful to other people.

  You are right, that the effective page size is reduced because of the extra margins required to manage the document in automatic duplex mode.  From the rear is donated in the printer from the bottom and bottom printed in the top margin is also higher top for the back to the front.

  The checkbox 'Keep the page layout' is important for results appropriate, although it will reduce the effective print size.

  I've seen reports before of Foxit PDF printing problems, I avoid and use Adobe Reader.

• HP Photosmart 5520 what e-all-in-one printer cannot print correctly

  Printer: HP Photosmart 5520 e - all - in - one

  OS: Windows 7 Home Premium

  I bought this printer a few months ago and he has not really used. Before the problem happened, never nothing changed. Suddenly, it was question to correctly print the colored pages. I checked the ink level, all are still ok, I cleaned the printerhead according to the guide of this forum, problem persist. All of the ink and paper A4 size are of original HP. Here is the copy of the page of "quality control". Can someone please advice what's happened and how to fix?

  Thank you!

  

  The ink gauge is an estimate and is not accurate.  I recommend that you replace all cartridges with new HP brand ink cartridges and run the cleanup once utility cartridge.  If the print quality is not good, try to run the utility up to 2 times more.  The utility can help the ink flowing through the new cartridges.  Let me know how it goes.

  Good luck!

• HP Photosmart 5520, question of black ink

  Hi all

  I just bought a 'HP Photosmart 5520'... Today

  I scoured the internet looking for answers to this question, I tried all the steps on pages I found... including all the steps listed here.

  As I only bought the printer today, I use certainly authentic HP ink, as I am with those who came in the box.

  I write a copy of a poster that I have on my computer... the left image was made using my new HP 5520... the right one was printed using a printer that is about 7 years old (I've deleted sensitive information)...

  

  As you can clearly see, the quality of the new printer is seriously not the height.

  Any help would be most appreciated.

  Thanks in advance

  Fatbloke

  Hi Jabzi,

  Thanks a lot for your answer.

  It was however one of the steps I tried to fix the problem (I have seen that he sent someone elses problem)

  Today, I returned my printer to the store & exchanged it for another brand. When I unpacked the printer, it worked straight out of the box, without any problem.

  Needless to say I will be closed this account

• Impossible to remove/reinstall Photosmart 5520

  HP 5520 worked perfectly and was printing directly from Word documents.  No known problems with anything on the computer.  When I clicked on the 5520 icon that allows to choose functions, rather showed me the screen "install new printer.  After several tries, I decided to uninstall/reinstall the software.  I was not able find the program to uninstall HP and used Advanced Uninstaller.  However, 5520 not all files have been removed.  I tried reinstalling the software (Win 7) to a USB connection to the printer.  At the prompt to connect the USB cable, nothing happened.  I tried "install later" and got the same result.  I have only 1 computer, printer and an internet connection.  Help!

  Hi there johnbidet,

  I noticed your post on the issues you had with your Photosmart 5520. I have some suggestions and things to try to help I hope so!

  First of all, to test the equipment by making a copy of the printer. If a copy works fine, test printer OK and we can move on to troubleshooting software.

  Follow a method of this guide to uninstall the printer the printer software uninstall, restart the PC, perform a clean boot, stop, repeat, disable your security and your firewall (disable and Re-enabling your software firewall in Windows) and run the installation again. If a fails, try both methods:

  1. HP printer install wizard for Windows

  2. HP Photosmart full feature software and drivers - download

  I hope this works!

  Have a nice day

• Print Photosmart 5520, 14 Chromebook and internet

  I bought a HP 14 Chromebook for mother's day so I could give my DIL my laptop Windows 8 because all I used it for was e-mail and internet anyway and she had needed a new so I thought, this the heck, let's get the Chromebook and check it out.

  I'm in love.  However, at the point where I just had a printer classic when I wanted to print, so I had to turn to my 8 year old office (now under Win 7) so I was able to print via the cloud.

  Recently, my old HP printer (can you tell I love the HP products?)  Nope, not a representative paid or brown noser - I know just a good product when I use one and saw that I was involved in computers since 83, I know a little about them) quit printing black that is really bad, so I decided to buy a wireless network.

  Without even really too attentive, I bought (I thought at the time) was a HP Deskjet printer - I need my copy and scanning - fax is not serious - and it had to be wireless.  I did not notice that what I GOT was the Photosmart 5520 with the ePrint feature.  I was in heaven.

  And it WORKED!  Except that... for 1 small problem... it will not print in color and it wouldn't print via the net (I understood the problem of the internet, btw, for those of you who experience this issue even - if you look at your choice of the printer, you will see your 5520 and who says 5520 (Networking) - make sure you select the one that says just 5520 - NOT the network driver).

  However, when I want to print color I spin on my desk of dinosaur and select the moment ungrayed to 5520 networked.  I figured out how to print 2 sides (too cool! Saving a ton of paper) not too bright on how slowly it prints my chromebook either - have not tried since my office again - it is connected wireless as well so it can print a little faster on a Windows-based computer.

  Regardless of all this - is it possible to print on the net so that it is in color without having to turn to my office, and then select 5520 Networking?

  Sorry for all the foreign info - sometimes I find I will mention something that seems out of place to me, but is in fact something with that someone is having a problem and get the answer they need.

  Anyway, in the hope of finding that I'll be able to print in color, even without turning on the dinosaur.

  Thanks for the help.

  Hi Jodi,

  I have a solution for you! My wife came home with a teal HP 14 Chromebook today, what a wonderful laptop! In any case, I added my ePrint printer and tried to reproduce the problem you described. Well, my first print job came out black and white, like yours. And I even made sure that I got the chosen color. I gave him another chance and took a slightly different path and it was released in color. Here's what you need to do... When the print window appears, on the scroll on the left down until you see "print using Google Cloud Print dialogue... ", then select it. Then, select your printer, and then change the color setting of Grey_CMY in color or Monochrome for black printing and true white.

  The print dialog boxes are not pair, I don't know why that is. There may be a buried setting or maybe it's just the way it is for now. If it's like that, it shoudn't be that way and will probably be fixed in a future Chome OS update. In the meantime, I'll post here if I find a permant framework.

• HP Photosmart 5520 will not feed after sleep

  I just bought the HP Photosmart 5520 and connected via USB to my computer (under Windows Vista Build 6002). I tested all the functions (print, scan, copy) and they work fine. Only problem is that after a period of inactivity, the printer starts 'asleep' and no amount after you have pressed the button On / Off he wakes. I have to resort to pulling on the power cable to the back and reinsert, then the printer starts. I see that others have had similar problems, but I see no solution. Looks a little basic features and base so why is this a problem?

  I'm about to pack and bring it back to the shop. Can anyone help?

  Thanks in advance

  I have now received my replacement of HP printer and it works as it should which is when he goes to sleep, you can wake him up by tapping the button On / Off on the front panel.

  I had a little problem because when he goes to sleep and you submit a print job, the printer does not automatically wake up and I had to press the power button to start printing. I followed the advice of Mulespinner about disabling automatic start/stop and this morning I sent the first print job to the printer "awakened" and fine print. My printer is connected via a USB cable.

  Thus, it has been a bit of a trip since I posted my original message (October 15, 2013), but everything works as it should be now. So, if you encounter the problem initially reported by myself and Mulespinner, the only solution is a replacement printer.

  About HP, the hard bit was getting to them that there was a problem, but once that has been established, the replacement option went like clockwork, and it's a good printer.

• Photosmart 5520: Printer Printing slowly from Word

  My printer started to print slowly.  I printed a printer status report and comes out at normal - as speed does a test page sent from my PC.

  But when I print from Word, it has a little break between each line of prints.  I think the problem is, therefore, with Word, but where do I start to fix?

  see you soon

  Hi @arghhhhhhhhhh,

  Welcome to the HP Forums!

  I see that your HP Photosmart 5520 is slowly printing from Word on Windows 8.1. I'm happy to help you with this printing problem!

  For further testing, what happens when you print from Notepad?

  By the sounds of it, no doubt looks like the problem is in the word. Have you tried to open a new Word file and copy and paste the content in there? Perhaps a document has been altered somehow.

  Another suggestion is to try our HP print and Scan Doctor, to see if there is some driver conflicts.

  Thanks for posting and have a great day!

• New Photosmart 5520 will not print in black

  I have a new HP Photosmart 5520 printer all-in-one.  Black ink ran out so I replaced it with a previously used ink cartridge which is of the same type # 564 but a XL version.  This cartridge has been barely used.  Now, I just can't get anything to print in black.  It will print in color, but not black.  I tried to turn off the printer.  I put the cartridge in my printer and it worked fine.  What should I do?

  edgarlogcabin wrote:
  

  my printer hp 5520 will not print black

  The in the here document troubleshooting steps may help resolve problems with black not not printing on your Photosmart 5520.  Especially make sure to check the events as on the Six Solution.