CP1215 printer disheveled after update

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• printer misidentified after update

  Hello

  I have a client with a deskjet 712c. He said that an HP update basted firmware on his printer and is now asked to install the new drivers by the new hardware wizard. But now the printer is identified as the model 720. If it allows the update to go through the printer output is garbage.

  Reinstall it while the 712 c. Far as I can tell the fireware is not editable on these old deskjets, only the colorjets or newer have been.

  As a test, I plugged this printer on another computer with a new installation of windows xp. Again, it has been recognized as the model 720. I had to manually, choose to install the 712 c drivers, windows warned me that they weren't the right drivers and the computer may not work if I choose to use this driver.

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  On the clients computer, it has everything.

  So I was wondering if the firmware is updateable on this 712 c, and if so, where can I download a utility to fix errors of identification.

  At this point, it seems that the customer is right that the identity of the printers is changed.

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  Hello

  Do not load, it's just search. With a simple work around the printer is always useful and it has ink to use both upward. I took personal interest in the question of whether the firmware on this printer can be manipulated any way and if so is it manipulated by an update or not. Maybe it's just become corrupted.

  The receivables, it is that it's unfair trade practice for a manufacturer to make an almost unusable product, but don't not to make available to the customer the means to cancel this action and for the manufacturer to enjoy or otherwise to reap the benefits of this action. I've said before, but when he uses this software hp printer warns him he could print their documents on an hp printer. Without any other evidence, he became suspicious and annoyed.

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  If you wish, you can always call our technical support at the 800-474-6836.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

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  Hello!

  Thanks for your suggestion of a solution!

  First of all, it fixed my problem of printing when I tried with a new user on both computers. Yet, I was a little confused that two updates and an installstion clean "updated anniversary" should lead to a curropted user profile!

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