Create dvd Windows stops working when a video is added

Problem event name: APPCRASH

Application name: DVDMAKER. EXE

Version: 6.0.6002.18005

Application timestamp: 49e02385

Fault Module name: StackHash_1703

Fault Module Version: 0.0.0.0

Fault Module timestamp: 00000000

Exception code: c0000005

Exception offset: 0520bab3

The system version: 6.0.6002.2.2.0.768.3

Locale 1033 ID

Additional information: 1) 1703

(2) 2264db07e74365624c50317d7b856ae9

(3) 1344

(4) 875fa2ef9d2bdca96466e8af55d1ae6e

Whenever I have add the video and even the sample videos, then click on then it stops working... I can't get past this error... Can anyone help?

Hi Nikki2011,

· Do you remember all the recent changes on the computer before the show?

Follow the steps proposed by volunteer J MVP on Monday, April 26, 2010 14:48, link:http://social.answers.microsoft.com/Forums/en-US/vistamedia/thread/35049ee5-2532-494d-8168-9c2f9e5202be

With regard to:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

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    What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
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    ----------------------------------------------------

    Follow these steps:

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    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    ==========================================

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    http://support.Microsoft.com/kb/929135
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    http://support.Microsoft.com/kb/950685

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    http://support.Microsoft.com/kb/959062
    To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
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    reference (if you have a small box at the bottom left - show for all users, then check that).

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    --------------------------------------------------------------------

    Tools that should help you:

    Process Explorer - free - find out which files, key of registry and other objects processes have opened.
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    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

    Autoruns - free - see what programs are configured to start automatically when you start your system
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    http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
    Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

    There are many excellent free tools from Sysinternals
    http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

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    http://www.NirSoft.NET/utils/what_run_in_startup.html

    There are many excellent free tools to NirSoft
    http://www.NirSoft.NET/utils/index.html

    Window Watcher - free - do you know what is running on your computer? Maybe not. The window
    Watcher says it all, reporting of any window created by running programs, if the window
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    http://www.KarenWare.com/PowerTools/ptwinwatch.asp

    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Vista and Windows 7 updated drivers love then here's how update the most important.

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    This utility, it is easy see which versions are loaded:

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    http://www.NirSoft.NET/utils/DriverView.html

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    Control Panel - device - Graphics Manager - note the brand and complete model
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    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
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    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
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    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

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    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
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    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
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    Problems with the overall speed of the system and performance
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    Performance and Maintenance Tips
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    What version of the windows operating system is installed in the computer?

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