Creative cloud was not enabled after payment?

Hello

I am a Subscriber for a long time thereafter and last week, I tried to reactivate my subscription that has been inactive for a few weeks, instead of using a credit card, I chose the manual renewal option, as it is available in my country (Brazil), it generated a Bill and I paid. But to this day account was not activated, I do not see the order on the purchase history, or anywhere else, but I still have the Bill (and the order number 10002678359). Help, please!

If you don't know a phone number for your country, you must contact Adobe Support via chat for help with your problem of purchase.  They are not usually available through the end of the week.

Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

Tags: Adobe

Similar Questions

  • Country has moved. Creative cloud does not work after payment.

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    Hope this will help you.

    Kind regards

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  • Creative cloud does not recognize my payment!

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    After testing lightroom for 30 days, I'm subscribed to Lightroom and Photoshop two days ago and in my adobe my payment account is confirmed.

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  • Creative cloud does not work after update

    Hello world

    I've updated creative cloud yesterday. Now, the creative cloud does not-empty main screen... As the last stage attempted to delete all files in the OOBE folder. BUT:

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    close your application office cc and, if necessary, use the Task Manager to end all process of cc.

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    First, close your office cc application.

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    Please check the help below document:

    Applications creative Cloud back in test mode after an update until 2015 for CC

  • Download creative cloud still not available after successful payment

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    Hi Erick + trodly,.

    Please make sure you use the same Adobe ID (email address) that you used to purchase the subscription.

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    Connect and disconnect activate Cloud Creative applications

    See also,

    Solve the common activation Adobe Creative Cloud (login) and questions (disconnect) disabling or error messages

  • Because my account was not activated after payment.

    I made the renewal of the subscription and paid by credit card, but my plan was not activated.

    payment.jpg

    To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

    Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

    Creative cloud support (all creative cloud customer service problems)

    http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  • Creative cloud does not open after being installed

    I installed creative cloud and it do not open or not let me uninstall it. I had previously installed as well as a trial version of the PS but had to do a system restore. After that I went and deleted the folder that was there and reinstall and it doesn't let me do anything with it! Help, please!

    Hello

    Please, try the following steps:

    Kind regards

    Sheena

  • Office of creative cloud does not work after the installation of yosemite

    About 2 weeks after that I installed on my macbook pro 2013 yosemite I can't open the creative cloud Office. the logo is displayed for one second on the menu bar, then disappears again. Also the software CC I already installed (Indesign, Acrobat) seems to not work perfectly.

    I have already uninstalled and reinstalled the Manager of office with the same result. Now, I think about downgrading to the mavericks...

    Thanks for any help!

    SOLUTION. I had the same problem, after doing a cat from Adobe it came down to an app called Cooliris in Applications. Not sure yet what done.

    Deletion of it worked.

    Before that we went to the library-LaunchAgents, made a copy, call the old LaunchAgents and move these files.

    com.adobe.AAM.Updater - 1.0.plist and

    com.adobe.ARM.de23d1e3aa2d00ce38d73f10fcbdc8dcaaaf6be989610710a1ddda77.plist

    We did something with the LaunchDaemons as well, not sure, but it did not initially help. Just deleting coolers made

  • Creative cloud will not install after using the Apple Migration Assistant to transfer again Mac

    I used Migration Assistant to transfer applications to a new Mac. Creative cloud threw an error. I used uninstaller to remove the Creative app clouds, then downloaded the new version of the Adobe site. When you try to install, the installer of creative cloud crashes before installation.

    I then launched an application, he said I need to save it. So I logged into my account, turned off all previous installations on other Macs. My apps work now. However, I still cannot install creative cloud desktop application (same behavior takes place).

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    Try

    Click on Finder and then hold down command + SHIFT + G keys on your keyboard

    It will open to go to the window of the folder, type exactly ~/Library and click Go

    Then open Application Support > Adobe files

    Files Recycle Bin AAMUpdater and OOBE.

    Click on finder and press command + SHIFT + G keys on your keyboard.

    This time, type / library and click on Go.

    Be sure to remove ~ symbol.

    Then open Application Support > Adobe files.

    Basket AAMUpdater, Adobe Application manager, records OOBE.

    Go to the Finder / Applications / Utilities

    Trash Adobe Creative Cloud and Adobe Application Manager files

    Cleanup tool download and run CC below link

    e http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip

    Accept the license agreement and click Adobe Application Manager

    Click then on clean selected

    Re install Creative Cloud application and check

  • Creative cloud does not start after update

    I installed upgrading CC this morning and now the program won't open. I uninstalled and reinstalled CC nothing helps. I'm running a PC with Windows 8 and had no problems before this update.

    I uninstalled using the Adobe Creative Cloud cleaning tool because the installed uninstall CC program continued to crash. Once the CC has been deleted I rebooted and reinstalled the app and now it works fine.

  • Tried to install adobe apps after renewal of the license but the creative cloud does not appear

    Tried to install adobe apps after renewal of the license but the creative cloud does not appear, the creative cloud set up has been successful, but when I tried to open it it was all white... no application at all

    Hi Karlo,.

    Please see Troubleshooting FAQ: what should I do if I get a blank white screen, spinning wheel, or my CC application does not open?

    Hope that helps!

    Kind regards

    Sheena

  • Hello. I warned to creative cloud, but not what I was looking for. I want to cancel, but I can't find where I can do.  I need help please. Thank you

    Hello. I warned to creative cloud, but not what I was looking for. I want to cancel, but I can't find where I can do. I need help please. Thank you

    Hello

    Please see: -.

    In order to cancel the order, please contact customer service

    You can check: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

    For more information on cancellation: cancel your creative cloud membership

  • after update to win 10 creative cloud will not work

    I've just updated to Win 7 pro to win 10. The creative cloud not connect to Adobe and none of the programs appear in the cloud.

    Processors Intel dual Xeon, dual card Geforce 670 w/4 GB of system ram 128 c Board; / is a 1 TB sd and running Norton 360. I've added Adobe security programs in Norton firewall. But the creative cloud does not connect and nothing appears in the CC window.

    Software ran fine before the update and received updates on July 29. Win 10 has been installed on 01/08/2015

    Oh it was Windows 20 Pro too. The problem was my Norton 360 product, making a network of lock down and prevent Firefox, Adobe Creative Cloud and a few other programs to run. Even the Norton Support had problems get my Norton 360 to connect to their server, so a patch win 10 could be executed. If you have questions related to Internet where only IE, edge can make some connections to the internet. You can contact your virus to help software company. I used the Norton chat on the computer damaged to make contact with support. The fix was remove all Norton 360, including registry entries, file temp folder Programdata Norton. It's better as Norton support delete files and folders for you. Once the removal of support can ensure correct installation is preformed and your worries will disappear.

  • Creative cloud can not connect behind a proxy.

    One of the more stupid things that Adobe has done is this stupid creative Cloud solution. We have several users who are unable to access the cloud creative because the "brain" (and I use that term in a broad sense) Adobe decided to change their application without any warning.

    When you use Adobe Application Manager, the software would not connect to the Adobe servers when you use a proxy, but it was fine because that at least worked on authentication. Now, even this fails since the update of Adobe Application Manager creative Cloud Desktop App. After a lot of tests and countless tests to try to find a complete application that needs to be constantly updated every time it connects to the internet, I was able to establish that if a proxy pac file is used, then the application does not connect and fails because it cannot find the internet. When a proxy server and port is used, then it connects, but this isn't an appropriate solution.

    Is there someone who was able to use the pac files proxy software enabled?

    BTW, here are a few interesting responses from Adobe support which was without support or advanced experts:

    "You have a connection to the internet?" - after the remote access to my computer... OF THE INTERNET

    "You must start the computer in safe mode." "" ME: "why?" Support: "because this release resources to run the application.

    "It seems that the Internet is not working" - after repeatedly clicking try again

    "" "I'll contact level 2 support and we will be able to help you, because our main concern is that you can get a connection" me: "How long this will take?" Support: "a few hours" - 4 hours later and still no word from tech support and I've worked on the issue.

    So for all those of Adobe, which really wants to help, I'm still waiting on my reminder.

    All the others, I would like to know if someone has managed to get this working with proxy pac files.

    For any one trying to get this stupid thing work, I could find a solution for our environment.

    Adding to both a proxy for users pac file and then allowing server application Proxy settings. This allowed the Adobe Creative Cloud app to connect to internet and update. It also means that we didn't need to add sites in our list of filters, as they were already enabled for users.

    Hope this helps others trying to get this to work

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