'CUSTOMER SERVICE '?   not so much...

Similar Questions

• Poor - and not yet no answer customer service!

  Hello!

  My apologies for the weird subject but heading I really wanted to attract someone's attention because at the present time (a guy called Paul online support side) nobody came back to me at all about my recent visit to your store from Covent Garden and the very disappointing time there.

  In short if your management team he has just done what they said they'd do and return my call to discuss things further as a guy named will be very kindly suggested I do we would not be here!

  This email comes from me trying to talk to a member of the management team after my visit to Covent Garden on September 22 and the feedback left by me after my experience so far here.

  Will me has called and left a message on 30 September by inviting me to remember to discuss also I have does - no call back. So I didn't call back the next day - no call back and the next day still no call. We are now on day 5 and after talking to someone in the store who very frankly really seemed to not want to be there and really seemed not the least bit interested to help me at all I'm resigned now pretty much on the fact that I get not this call and will not in fact also discuss how some members of staff there myself and the day my wife turning what was supposed to be one of the highlights of our stay in London in one of the low points.

  I talked to a representative of the online customer service which was fantastic, although itself also agreed that realistic, my chances are slim to a call back that he was however able to seize a member of the business team that supposedly spent on the information of countless previous officials do not have in the hope of a return call We'll see if it succeeded or not - I doubt that very much.

  So I'll now emailing this email to all the world that I can at Apple, to raise awareness on the fact that your ship called the flag shop in London (while the street regent is under renovation) has not only some very few poor staffing but also issues clearly a massive communication issues. I have to wonder how the store works effectively in this management, I myself am a branch manager and would like to know of all these questions should they arise and also to know the importance of the Dodge don't no calls - or even potentially conflicting ones. Clearly here, it is not the case, and as such I have to say that I will never to set foot in this store again.

  You do not discuss Apple here. This is a user to user support site, and your long message falls on deaf ears. To inform Apple that you are disappointed by something, use their site here, http://www.apple.com/feedback comments

• How can recover my Skype account when the customer service is not response yet in 24 hours?

  Dear friend,

  I can not connect to my Skype account, but I changed the password. I contacted Skype customer service and signed a form. The customer service said I would reply with 24 hours. But I still don't respond after a day still.

  I'm really worried. I don't know how long it will take to recover my account. I always use the email that I use to record the Skype account. But I remember the memory register information.

  What should I do? Just wait? I need my Skype account to communicate with my clients. I can lose my job if I lose my Skype account. Please, a good man trying to help me.

  Thank you very much. I hope you all the best.

  Aaron

  God bless you. Skype customer service are very nice. They helped me recover my account. All hope so be patience with these Gentiles. Good luck.

• The customer service horrible, problem still not solved!

  Have been waiting and redirected countless times with Dell, the service is absolutely HORRIBLE. My problem must be resolved so easily but all support Dell seems to be able to do is redirect me to departments who "don't deal with this issue" and continue to redirect me to the departments that are not yet open.

  Here's my question:

  I have a pro place 8 tablet and I lost the original charger. All I need is another charger since most chargers are not compatible with this tablet (which is another complaint all on its own). I found it by these forums to search and discover that it is a common problem that Dell is well aware of.

  So I call them.

  Start telling them that my tablets not charging

  The support guys trying to tell me that I need a new motherboard... $ 269

  Of course, might be possible, but I remember actually pre lose my charger that whenever I tried to use another charger, it wouldn't work. Also online in the support section for this tablet is the FIRST most popular question and the first solution, they point out, is that you need to use the original charger.

  Oh OK, well, if you think that's the problem, I can redirect you to sales...

  Uh, you're not supposed to know that... After you've tried condescendingly explain to me why the motherboard needs to be replaced after that I had asked you...

  Good redirected to sales

  We no longer sell this charger

  Okay is there any other place I could possibly get this charger

  You can try best buy or Amazon

  Thank you very much.

  After looking on their Web sites and to realize that they don't sell it, I decided to call and ask what will work the Chargers not Dell or the specifications of this special charger so that I can. just. fees. my tablet.

  It took me quite a 1 h 30 trip comprising services saying they are allowed to sell Dell products and cannot tell me even this charger specifications and that I can ask other departments about this. Then redirected to incorrect departments or those that are closed. All it seems to stop me from buying a charger for $10 anywhere else.

  Don't know what else to say. Still have no charger, still cannot order a new, still do not know what other charger would work. Call us and be redirected at least 2 hours, I have 16 total number of calls on my phone to their different support numbers. I think I know their business better than at this point. Literally the worst customer service I've ever had, wouldn't mind so much if only I actually got my problem fixed! Afraid to never buy Dell again where any little thing goes wrong and you are ADMIN NOTE: profanity removed according to the TOU >.

  Hi Dolotova,

  Thanks for posting.

  I apologize for the service you have received to date.  Unfortunately nobody has referred you to the spare parts page.  Here's the charger you are looking for.

  Kind regards
  Robert

• Do not trust iCloud re. recovery (or Apple customer service)

  Hi all, just to share my story in case it helps - that is, to convince someone to create their own backup of data iCloud, or use a different service altogether (Dropbox).

  I created my own folders in iCloud via Finder & used this system for 9 months, between 2 computers & 2 iOS devices, without problem.

  Creating space on my iPhone and try to remove space elusive 'Documents & data' pigs shown there in iTunes, it seems to me you remove these user created folders to iCloud.  (Summer with only one right to: I did not delete files or individual files)

  I haven't checked iCloud until 3 days later, and the records have simply disappeared.  They were not recoverable by me (on iCloud > advanced > retrieve), nor, apparently, by Apple.

  First customer service person simply said they were gone, we cannot do anything.

  After climbing, the next two seemed to try to help by creating an interface with engineering, but always the same answer, even after providing the names of the missing folders and files, etc.   It felt a bit like Good Cop / Bad Cop.  I never had the feeling that the genie has really want to try to understand and solve this problem.

  Last 2 customer care people were abrupt and unnecessary.

  I asked for the data to retrieve, but also for an explanation of how this could happen, so that I can be comfortable with the system again.  They were very short, in the sense of "it is what it is, user attention, do not rely on iCloud to recover files, create your own backups.

  I don't mean to abdicate the responsibility to create my own backups, but their lack of ability to retrieve these files, 4 days later, and their lack of ability and willingness to understand what happened and explain how to avoid what is happening once again, were very off-putting.

  I was a big fan of Apple for more than a decade, but with this kind of service, with new versions of the applications actually losing features, etcetera, I look around other options.  This isn't the same Apple that I started with.  It's a shame.

  Wish you all the best experiences!

  Backup of your data is your decision, not Apple, not backup this is stupid.

• Not honor the warranty / the TERRIBLE customer service

  I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.

  I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action.  We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.

  Hi @bassplayinlady ,

  I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

  Kind regards
  George

• Trying to get into my email account but the customer service will not recognize me as owner, have no cell phone, have the right password and have used it several times.

  , customer service will not recognize me as owner, have no cell phone, have the rite pass it used several times

  original title: How can I get my email account

  Hello

  Which email service provider?

  If you use hotmail or Windows Live account, you can post your request in the Forum Windows Live for other assistance or contact offer your e-mail service.

  In the Windows Live Forum

• Customer service does not meet the United States relative to the Compact Z3 repair

  Hello and happy new year!  I was wondering if anyone has experience with sending in a Compact Z3 for repair/replacement under warranty in the United States.  I live chatted and called several times and I can't get any information on the status of my repair or when I get my phone back.  I wonder if you guys could get some advice on what to do next.

  My Z3 Compact suddenly started having battery problems (first similar to this: http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Battery-levels-jumping-randomly-and-not-charging/td-... and then it stuck at 50% and no loading or unloading).  My phone is under warranty until 2017, so I called, got an RMA number and sent him into their repair center in Laredo, Texas.  He arrived on 12/14, and here's the problem: no one can give me an update as to what is happening.  Many cats live and e-mail gave no information.  After a week, I called their customer service line and they said he was being sent to a Manager, who was supposed to send me an email in the next 24 to 48 hours, but didn't.  After the second week, I called again, and it's the same thing (promised an email of a Manager, who I have not received).

  I was told at the beginning that since my phone is an international model, they may have to order parts and could not give me an ETA, but they said that most of the repairs are completed within 14 working days.  They had my phone for at least 10 working days now (and 2.5 weeks in total), and I really should hear a kind of update now.  I'm trying to be patient because it's the holidays and I'm sure their technicians to repair a bit of time off the coast, but some communication would be the bare minimum of acceptable customer service.  At the very least, if Sony does not include automatic updates, I should be able to get some info by calling, instead of this ridiculous evasive.

  What else can I do to get information on the status of my claim?

  I feel your pain. I had a similar lack of information when the screen back of my cracked Z3C randomly after 3 days of property. He was sent to Laredo. I never had an update... called at least twice to get an update and told me I would soon receive a response and how if yes or no the repair would be covered by the warranty.

  Two weeks past, and all of a sudden I get a box from Sony with my phone repaired on the inside. No updates, no notification, no nothing.

  TL, DR: expecting anything near decent service communication or client with this Sony repair center is little more dreaming.

  We wish you the best of luck...

  -Evan

• Catastrophic customer service, Pavilion dv7 laptop STILL not repaired, shuts down randomly

  I've had a Pavilion dv7-6c95dx for over 6 months now and 1 week after I bought it, the laptop began to stop randomly. Firstly that it happened sometimes, usually once a week. When this problem occurred, I had to open the Task Manager, as well as SpeedFan and Manager tasks showed that everything worked well minus 50% of their capacity and SpeedFan has indicated that all systems (HARD drive, processor, motherboard) were running at 50 degrees Celsius (when I talked with a representative from HP on the phone, they told me that their products are supposed to operate at the maximum temperature is 90 degrees Celsius). I assumed it was a small issue, and, after a few months, to see if Windows 7 because of the problem, I installed Ubuntu (Linux). The same problem. I then reinstalled Windows 7, Ubuntu and even threw in a copy of Windows 8 for good measure and the same problem kept happening, but now it would be up to 4 TIMES a DAY. It would be closed (meaning that just go to a black screen, with the familiar sound of hard-stop which makes the fan) usually when I'm either: play a video game, who does not use a lot of RAM or CPU at all and is not graphic, or watch a YouTube video, usually HD and full screen. I'd hear the fan starts pumping a little (I knew it could get loud if necessary, but it's never told fort) and usually after a minute or two, he would have hard stop and then restart itself. So after 3 months of daily irritations, I decided to take my laptop to Geek Squad in the best buy, the store where I bought the unit. Geek Squad was no help: I sent the unit in 4 TIMES and first they said that the problem was "A defective HDD," they replaced, without success, and the other 3 times, they could not reproduce the problem, so that was the MONTH wholly wasted and worn out waiting for my computer back. I then asked to call HP, in the store, because when I called HP, I was not able to get a straight answer and HP, after AN HOUR of talking on the phone in the store, with a Geek Squad Manager, has reluctantly agreed to send me a box to pack up my computer and send it to HP service center. I received a call from HP after the computer and surprise, surprise, they could not reproduce the problem either! I asked about a policy of lemon no., and they said they didn't know what to do to that, of course, continue to send the laptop. When I got my laptop, I also got an email from HP asking me to rate my experience, and after I gave them the low ratings consistenly, so only I was able to speak to a case under the name of Kevin E Manager. He told me that I have to send the laptop in for "more extensive testing" (I'm not sure what this means, should not run them not testing the most extensive possible THE FIRST TIME AROUND)?) and when I asked about the policy of lemon no., he said after I send it, they will look at "other options." This time, the heat sink has been replaced, because for some reason, the laptop was running at 90 degrees Celsius, (which never happened in all my time to possess, to the best of my knowledge) but, of course, they were unable to reproduce the original problem. When I got my laptop, there was still the problem. When I called HP back, Kevin told me that at this point, they may send a representative to my home. 15 minutes before the arrival of the local representative, the closed laptop. I was relieved, because I thought it meant that I could reproduce the problem and show him. However, after waiting for an hour, with more applications running that generally required to shut down the computer, he WORKS PERFECTLY. As a matter of fact, the representative took the home unit for 3 days, and it worked perfectly. When she returned, of course, could do nothing about it. This device has been repaired 7 times now, and it is a shame. Kevin called me today ' today - in fact, it was after 1 week of waiting for a response from "24 to 48 hours." Moreover, off the 8 times that Kevin has promised to follow with me, it was only once I received a call during the response time promised 24-48 hours-another 7 times, it's me calling to him.

  Needless to say, I am extremely disappointed by the products and the HP customer service and would certainly not bought this device from them if I had known that I have would have been treated this way.

  Hello ImUnhappyWithHP,

  I will forward this thread to appropriate to review team. Someone must be in contact with you shortly regarding your question.

  Contact will be through the forums private message feature. You can check your private messages by clicking on the icon of the little envelope next to your name in the upper right corner, once you have connected.

• Windows 8 could not connect to the Customer Service of group policy on my HP Pavilion

  We recently purchased a HP Pavilion laptop g6 C7C77UA #ABL with 8 64-bit Windows. It seemed to work fine until a week ago (we only had it for 2 weeks). I can access the computer through my user that I'm the system administrator, but my husband try to click on the user whenever he has a message that appears saying Windows cannot connect to the customer service group policy, please see your system administrator. He could access his side in all first, we bought the computer.

  I did troubleshooting and it comes up saying that Windows Firewall is configured incorrectly. I tried to go in the windows firewall, but it is not letting me, he just guard spinning and finally said that he does not.

  So far, I like my HP Pavilion, but I'm about to throw it out the window because of Windows 8. Please help me! Thank you!

  Hello m-oickle,.

  Take a look at this document, which covers aspects of the restoration of your laptop.  Please let me know if the troubleshooting steps to help you solve your problem.

  Good luck!

• BlackBerry Smartphones could not contact the customer service

  I tried to contact customer service and I hit the proverbial block wall.  I need to talk to someone to get the PIN number on my daughter's blackberry.  It's a safety issue, and I can't go to the customer service.  She asks her ESN number and when I get it, I get an error message that is not valid.  I called both his phone and other attempint of mobile phone to get through without result.  Is there a number to get hold of a live person to explain the problem and the need for change?  If all goes well there's someone out there who can give me advice.

  Thank you!

  Lilbird

  And if you intend to ask for the PIN for your daughter has changed, you can not.

  Pins are hard coded to the device and cannot be changed.

• Apps not to open, first block, horrible customer service!

  I've recently updated to the latest version of creative suite applications first (15.3) is not open most of the time, when he does, it locks. I tried to restart the computer, and it will not be closed because the first is always open. I have to force a stop down. After that the effect does not open, or position. When I called customer service, I was treated rudely by the officer because I did not understand his Indian accent. I am really not happy with Adobe. I have not been able to get the work done and without any help from Adobe.

  I've uninstalled and reinstalled without success. Can someone offer advice? Thank you!

  Frustrated!

  Hi ChrisSchwartz,

  Please refer to this thread: Premiere Pro is unable to access your Preferences file. (Should work in the same way for hearing)

  Thank you

  Regalo

• France / Customer Service / < deleted by the moderator > does not work

  Hello

  Client of I want to contact the service pay an Adobe Creative product subscription question.

  Indeed, only the country 'United States' appears on the subscription page, under the heading "billing" and cannot be changed, except to call the 800-585-0774.

  Alternatively, this one does not work.

  Have other people encountered this problem? and found a solution?

  Thank you pour your "lights"!

  Agnes

  Contact support using cat - for the link below click the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Apps CC will not update. Error U44M1I11. Said to contact the Customer Service, that I can't find or reach.

  I tried to update the CC apps for a few weeks. None of them will be fully download and update. They all give this error message:

  

  Summer trying to contact the Customer Service, but that seems an impossible task and useless on the site Web of Adobe! Any ideas on why this keeps happening and what I can do about it? They don't have not been updated in months because the position was vacant for a long time.

  Tanks.

  CC Updater - U44M1I11 another Instance is running

• Palm Pre GPS does not. Bell = horrible customer service

  I bought a Palm Pre, because GPS available. Unfortunately, after spending an hour on the phone with Bell customer service and technical service Palm, they tell me that the GPS is not functional on the Palm Pre.

  I think that what they mean by 'not supported' is that they have not developed a version of webOS for their specific GPS application. To give you an example of the United States, Sprint and ATT have their provider (TeleNav) to develop a version of webOS software of navigation. Verizon did the same thing (they use a different provider, I don't remember their name, though). Until that Bell has their app GPS provider develop a version of webOS from the customer, you're probably stuck using Google maps. As a side note, I just read an interesting article about a card solution 3rd party you might want to check. It is called BFGMaps and it is currently in beta. More information about this is here: http://developer.palm.com/appredirect/?packageid=com.watchmefreak.bfgmaps

• Dear Adobe, I've updated my account, my payment charged 2 times 1 EUR and still I can't access the PS and LR! Pls help me to find a contact in the customer service! Much thanks! Rita Frei

  Dear Adobe, I've updated my account, my payment charged 2 times 1 EUR and still I can't access the PS and LR! Pls help me to find a contact in the customer service! Much thanks! Rita Frei

  Go to Adobe Creative Cloud

  
  

  Hi Rita,.

  For 1 EUR costs please see Adobe Store | Order FAQ and your online payment

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena